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All 4 Cromwell hotels

Super 8 Cromwell / Middletown

2.0 of 5 Motel   |   1 Industrial Park Road, Cromwell, CT 06416
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Super 8 Cromwell / Middletown
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60%
Ranked #3 of 4 hotels in Cromwell
A recent review
3 of 5 stars reviewed 2 days ago
JANE S CAPE PORPOISE
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144 people have reviewed this hotel

Traveler rating
    32
    51
    45
    8
    8
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46
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
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English first
CAPE PORPOISE
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a Super 8, and we found it comparable to every other Super 8 where we have stayed. The room was rather small, and there was no refrigerator or microwave. The breakfast was the typical one served at Super 8: waffles, dry cereal, cinnamon buns, toast, juice. The staff was very nice here though, and that made up for... More

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New York City, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were in town for a wedding and opted for the Super 8 because of the positive reviews on Tripadvisor. I am not a big budget hotel fan, so I was really hesitant but I have to admit that I was pleasantly surprised. Check in was quick and easy. The gentleman who checked us in was really helpful and nice.The... More

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Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Thank you very much for your feedback. it is well appreciated as we try to improve our service and ensure our guests have the best possible experience while staying with us. We are very happy that we were able to provide all the essentials necessary for a comfortable and gratifying stay. However, we would like to apologize for your experience... More

Arlington, Massachusetts
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've spent one night at the Super 8 Motel in Cromwell, just adjacent to Middletown and close to Wesleyan University and not far from Quinnipiac and Yale universities. This was a good night in a budget-priced motel. I rated it as "average" or three dots in this review, which is why I added "on the better side of average" to... More

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Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Thank you for your feedback as it helps us to know what areas we can improve on to make each guest's stay more pleasurable. We have on-going training programms for our staff as well as on-going projects to improve and update our rooms and other physical aspects of our property. I hope the next time you stay with us we... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We were pleasantly surprised by our stay here. We spent 2 nights in a three -bed room. The gentleman who checked up in was helpful and even got us a larger discount than I already found online. There was confusion about the room because online it was listed as a non-smoking/smoking room.Since we were concerned about the smoke smell the... More

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Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Thank you so much for your feedback, we are so happy that you enjoyed your stay with us and we will take your suggestions into consideration as we try to improve guest experiences at our property. We would like to apologize for the disturbance and hope it was not prolonged as our property is generally very quite and peaceful. Please... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

we weren't expecting the world when we rented a three bed room especially from a Super 8. But when we arrive service was great , the gentleman who checked us in helped us get a bigger discount then we had already found online. He let us check out the room prior to the confirming, because there was a question if... More

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Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Thank you very much for your kind review. We are happy to know you were comfortable with the level of service you received and we look forward to welcoming you back the next time you are in our area. More

Stamford, Connecticut
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As you can see from my reviews we travel around 'CT often an we prefer to stay at Wyndham properties so when we decided to go peach picking at the last minute I mean we booked this room 45 mins before we checked in and are we glad we choose this one from pulling in the driveway we knew we... More

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Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Thank you very much for your positive feedback. It helps us tremendously here at the Super 8 Cromwell, especially to know we moving in the right direction by continiously training our staff and taking the necessary steps to improve our service that ensures us each guest will leave our property satisfied and happy. Thank you for staying with us and... More

Cromwell
1 review
5 of 5 stars Reviewed June 19, 2014

Considering the great rate that was offered, I didn't expect such a large and comfortable room. Best of all it was clean and quiet.

Review collected in partnership with Super 8

Was this review helpful? Yes
Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Than you very much for your positive comments, we are always happy when guests leave our property feeling satisfied with the comfort and value they received and even happier when we are able to rise above expectations and change unfavorable perceptions. Thank you for giving us the opportunity to do that. I also notice you left comment about the TV... More

Cromwell
1 review
2 of 5 stars Reviewed June 18, 2014

Well, check in was good. Room big, but window was left open by cleaning staff. AC turned off, refrigerator in room unplugged, and a terrible uncomfortable hard as rock bed. It appeared obvious they open windows so dont have to pay AC costs just like refrigerator, cheap cheap!!!

Review collected in partnership with Super 8

Was this review helpful? Yes
Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Thank you for your feedback it is vital in making improvements so each guest has a comfortable and positive experience while staying with us and we do apologize as our goal is to make every stay for every guest as comfortable as possible. We are a "green" property so we do participate in every aspect of what being eco-friendly embodies... More

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Additional Information about Super 8 Cromwell / Middletown

Address: 1 Industrial Park Road, Cromwell, CT 06416
Location: United States > Connecticut > Cromwell
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Cromwell / Middletown 2*
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Also Known As:
Super 8 Cromwell / Middletown Hotel Cromwell
Super Eight Cromwell
Cromwell Super 8
Cromwell Super Eight

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
116

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