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All 4 Cromwell hotels

Super 8 Cromwell / Middletown

2.0 of 5 Motel   |   1 Industrial Park Road, Cromwell, CT 06416
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Super 8 Cromwell / Middletown
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Ranked #3 of 4 Hotels in Cromwell
A recent review
3 of 5 stars reviewed 2 weeks ago
Scott B Riverview
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152 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Phoenix, Arizona
Top Contributor
63 reviews 63 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I stayed in this hotel for 4 nights only because I had prepaid the reservations. I wanted to leave after the first sleepless night but I was restricted from doing so because of a no refund policy. I changed rooms 3 times and I gave up after the last room change on the third night. Cannot blame the staff they... More

Was this review helpful? Yes
Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

While we appreciate your response and your business we must say this is one of those times when we agree with your resolution to pay the extra money and stay elsewhere next time. The Super 8 team, myself included went above and beyond to find adequate resolution to all your complaints. Several staff members inspected the change of room and... More

East Wareham
1 review
4 of 5 stars Reviewed 4 weeks ago

The staff were very friendly and helpful. Overall a nice place to stay very clean and comfortable.I would recommend this hotel to friends and family.

Review collected in partnership with Super 8

Was this review helpful? Yes
Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Thank you so much for this encouraging review. It makes us really happy to know that we are moving in the right direction and providing the quality of service expected by our guests. Please stay with us again very soon! More

5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked a room at this hotel for one night in August. The night before I found that I would not be able to go due to circumstances beyond my control. The morning of my reservation, I called the hotel at 5:30 AM. A man answered the phone, and I told him I would be unable to get to the... More

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Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Thank you for your feedback, we do apologize for the inconvenience and ensure you that we are dedicated to finding a resolution most favorable to each of our guests. We are disappointed that you felt the necessity to use this medium due to the understanding relationship we have between the group and ourselves. We were also unaware that you had... More

Antelope, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 7, 2014 via mobile

Everything was pretty average. It was a low price and close to our relatives. There was a well-stocked continental breakfast including the waffle maker. Staff was pleasant. One day the room wasn't cleaned during our five night stay. The sink sprayed water in all directions, the toilet was very slow to flush and the handle fell off, and the tub... More

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Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Thank you for your feedback, we are dedicated to offering a super service here at the Super 8 Cromwell and we will use the information provided to make the necessary changes that will ensure we reach our goal. We are pleased to know our staff represented us well and made themselves accommodating. We are however, very disappointed to know that... More

Senior Contributor
24 reviews 24 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 31, 2014

This is a Super 8, and we found it comparable to every other Super 8 where we have stayed. The room was rather small, and there was no refrigerator or microwave. The breakfast was the typical one served at Super 8: waffles, dry cereal, cinnamon buns, toast, juice. The staff was very nice here though, and that made up for... More

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New York City, New York
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 30, 2014

We were in town for a wedding and opted for the Super 8 because of the positive reviews on Tripadvisor. I am not a big budget hotel fan, so I was really hesitant but I have to admit that I was pleasantly surprised. Check in was quick and easy. The gentleman who checked us in was really helpful and nice.The... More

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Zoeann L, Director of Sales at Super 8 Cromwell / Middletown, responded to this review

Thank you very much for your feedback. it is well appreciated as we try to improve our service and ensure our guests have the best possible experience while staying with us. We are very happy that we were able to provide all the essentials necessary for a comfortable and gratifying stay. However, we would like to apologize for your experience... More

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Additional Information about Super 8 Cromwell / Middletown

Address: 1 Industrial Park Road, Cromwell, CT 06416
Location: United States > Connecticut > Cromwell
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Cromwell / Middletown 2*
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Also Known As:
Super 8 Cromwell / Middletown Hotel Cromwell
Super Eight Cromwell
Cromwell Super 8
Cromwell Super Eight

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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