The heater in the room made excessive noise and had to be turned off to sleep or even to talk on the telephone - it was so bad that on check-in they actually provided ear-plugs placed neatly on the bed, but apparently had no plans on changing the heaters. The hotel is older and in various states of disrepair. The... more

My husband and I stayed at the Crowne Plaza in Cromwell for our wedding weekend and since most of our guests were from out of state, we booked a room block there, as well. The hotel staff was extremely helpful and upgraded us from a junior suite to the presidential suite at no cost to us. The presidential suite was... more

I did a one night stay on 08/29/09, with my wife and son. We were traveling from Chesapeake, VA to Boston to drop him off at Tufts Dental School. I paid $60.00 by booking on hotwire.com. The rooms were clean and comfortable. The staff was friendly. It has a nice indoor poll and hot tub. It has easy acces to... more

I have stayed in many a hotel in my day and the Crowne Plaza in Cromwell is probably one of the best. There was absolutely NO smell, the rooms were clean, sheets were clean, beds were exceptionally comfortable. It was easy on and off I-91 and had ample parking. The people who worked there were very patient because my key... more

The Crowne Plaza was just "okay"- After checking in, my room smelled extremely odd, almost like urine. I called to the front desk and the moved me to a different room. The workers couldn't be nicer or more accomodating. From the moment you checked in, everyone went out of their way to be friendly. The new room was MUCH better.... more

Paid $55 via priceline for a one night stay at this property. And overall I'm definitely satisfied with the entirety of my stay. The hotel is conveniently located right off the highway (I-91). The room was very clean and well-appointed. I was surprised to see a refrigerator and microwave. Free high speed internet was definitely a plus. The work area... more

This was the hotel choice for guests of a wedding I attended in Sept. 2007. The lobby of this hotel is beautiful, as is the indoor pool. Once you get upstairs however, a lot is left to be desired. First of all good luck finding your room...I'm not being sarcastic. It was like being in a maze. Directional Signage was... more

The lobby is beautiful, that's the best I can say about this particular hotel. The rooms and the housekeeping service leave ALOT to be desired. Our room was nice enough at first until you had to use the bathroom. My 6'2" husband had to duck in the shower just to wash his hair and then had to stand out in... more

Ok the front desk staff was nice for starters but the reason I booked this hotel was because they just finished their 6 million renovation, so I thought the whole hotel experience would be great. Well from the outside the hotel looks SEMI-ok, but the lobby is nice and looks renovated. When I entered the room it had a strong... more