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All 4 Cromwell hotels

Crowne Plaza Hotel Hartford - Cromwell

3.5 of 5 Hotel   |   100 Berlin Road, Cromwell, CT 06416
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Ranked #2 of 4 hotels in Cromwell
A recent review
5 of 5 stars reviewed 5 days ago
Joanna787 Barrington, Rhode Island, United States
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144 people have reviewed this hotel

Traveler rating
    40
    48
    27
    22
    7
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27
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50
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
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English first
Barrington, Rhode Island, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I frequent Cromwell often while traveling on business for my ebay store. Rooms are immaculate, staff is always pleasant, nice, and courtesy too me. Pool is gorgeous, jacuzzi perfect. They even have a shuttle and I got my nails and toes done. Shuttle driver was extremely nice. When checking in its usually with Libby who goes above and beyond With... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Dear Joanna787, Thanks for the best review ever and for mentioning all our great attributes especially our staff. I will be sure to mention to Libby that you found her demeanor pleasant. We look forward to having you with us again in the future! More

Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently stayed at this hotel as part of a meeting. The conference facilities were adequate, but the hotel had a very awkward layout for conference space and lobby. It had odd little display cases of Easter and other events even though it was August during my time of stay. The business center was very functional, so I could print out... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Thanks for your review. We are pleased you found the meeting space and business center to your liking. We appreciate all of your comments so that we can use them to help improve our operation. Safe travels! More

Moncton, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

My family arrived at this Hotel last week regarding a Karate Seminar and everything was good until later on that evening. We went to the pool with the kids and when we went back to our room there was "ants" on our night table and around our window. Called the front desk to advise, but nobody showed up. I had... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

We are sorry we did not meet your expectations during this stay. It looks like we dropped the ball in various areas. I will follow up with each department in an effort to prevent this from happening in the future, I sincerely apologize for any inconvenience this caused. More

Birmingham, Alabama
1 review
5 of 5 stars Reviewed 3 weeks ago

Checked in Sunday, August 10, 2014, and after attending a Conference meet and great, go to my room and the AC was not cooling quiet cool enough. I called the front dest, and then the service technican came up and fixed it in no time flat. Very courteous and professional. His name, I believe, was Bob. After a great day... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Great Review! Thank you for recognizing our entire staff and especially Bob. I will be sure to recognize him for his efforts. Hope to have you back again in the future. More

Canton, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This Hotel is absolutely Beautiful. My family and I stayed overnight after six flags. The staff greeted us with a smile and were ready to help check us in. The rooms were nice and clean. The kids were able to enjoy the pool and had a great time the next morning. I would definitely recommend staying there.

Was this review helpful? Yes 1
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

We are extremely delighted you and your family enjoyed your stay with us. Thanks for recognizing our helpful staff and clean rooms! We look forward to your return. More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I would like to start by saying this was an excellent hotel. I am a Project Manager of a large construction company.Therefore, I have been staying in and out of Hotels for years.My time can range from a day or 2, to months at a time.With that said I have been staying at the Crown Plaza hotel in Hartford-Cromwell CT... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

WOW...what an awesome review! Thanks for taking the time to share your experiences and recognize our great staff at the Crowne Plaza Cromwell and especially Marian. I will be sure to share your positive experience with all those mentioned. We look forward to your return! More

East Elmhurst, New York
Contributor
16 reviews 16 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

We booked this trip through a groupon.. the price was perfect for this hotel.. its not worth more than a $100.00.. The rooms need to be updated.. nothing broken just old.. the bed was hard as a rock..but i can say it was a very clean place and i like clean.. i even looked at the lamps.. and they were... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

We appreciate you taking time to review our hotel and to notice how we pride ourselves on the cleanliness. As you pointed out, we might not be the newest but we exceed in cleanliness and have a great staff to assist you. More

Liverpool, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 26, 2014

The hotel was clean and the staff was friendly. All the usual amenities but I wish they took better care of the outside and I wish there was more of a comfortable atmosphere and a place to sit outside. The weather was beautiful and rather than spending time sitting in the hotel room it would have been nice if there... More

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Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Dear Patti D, We appreciate you recognizing that the hotel was clean and the staff was friendly. We are somewhat limited with the layout of the hotel but plan to offer limited outside seating on the patio near the entrance to Route 372. Thanks for letting us know what you want! More

Ridgefield, Connecticut
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 26, 2014

We stayed here last year while attending a two day championship swim meet, and it was comparable to the Marriott down the road, where we'd stayed before. Our room this year, for three nights, is tired. The bathroom is tiny, and Im 5' 5". Standing in the shower I can flat-hand the ceiling. No fan, and barely enough room to... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Dear Christine H, Thank you for taking the time to review our hotel again. We are happy you decided to stay with us a second time but not happy that you found this stay to be uncomfortable. We will review your comments and use them as a training tool to help improve our services. We hope all went well with... More

Top Contributor
127 reviews 127 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed July 26, 2014

The hotel is clean and the staff is friendly and helpful but the hotel physical plant needs to be upgraded. In the room I was in the bathroom was old (pink tile, pink toilet). The bed and linens were clean and comfortable. The room was quiet even though the hotel was full. Food in the restaurant is okay. There are... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Thanks for the review and for recognizing that the hotel is clean and the staff is friendly and helpful. We have recently completed an upgrade to the meeting facilities and are currently working on plans to update the rooms. The bedding package is a recent upgrade rolled out by Crowne Plaza. More

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Additional Information about Crowne Plaza Hotel Hartford - Cromwell

Address: 100 Berlin Road, Cromwell, CT 06416
Phone Number:
Location: United States > Connecticut > Cromwell
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Hartford - Cromwell 3.5*
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Also Known As:
Crowne Plaza Cromwell

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Centrally located off I-91 and Route 9, the Crowne Plaza Cromwell is close to both Middletown and Hartford, CT. Just 12 miles South of Hartford, and 6 miles North of Middletown, the Crowne Plaza Cromwell: Indoor Pool & Solarium, Full Service Restaurant & Lounge, CT "Green Lodging" Certified" hotels. Room service Fitness Center. The friendly and knowledgeable staff of the Crowne Plaza Cromwell Hotel near Hartford, CT will go out of their way to make sure that your trip to the Hartford area is successful. Our convenient location to Brownstone Exploration & Discovery Park, Lyman Orchards, Connecticut Science Center and Rentschler Field. The Crowne Plaza Cromwell Hotel invites you to experience full-service hospitality at its best in the Hartford area. ... more   less 
Number of rooms
215

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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