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All 4 Cromwell hotels

Crowne Plaza Hotel Hartford - Cromwell

3.5 of 5 Hotel   |   100 Berlin Road, Cromwell, CT 06416
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Crowne Plaza Hotel Hartford - Cromwell
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63%
Ranked #2 of 4 hotels in Cromwell
A recent review
3 of 5 stars reviewed 3 days ago
Patti D Liverpool, New York
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  • Room tips (28)
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136 people have reviewed this hotel

Traveler rating
    36
    46
    26
    21
    7
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24
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47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Liverpool, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel was clean and the staff was friendly. All the usual amenities but I wish they took better care of the outside and I wish there was more of a comfortable atmosphere and a place to sit outside. The weather was beautiful and rather than spending time sitting in the hotel room it would have been nice if there... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Dear Patti D, We appreciate you recognizing that the hotel was clean and the staff was friendly. We are somewhat limited with the layout of the hotel but plan to offer limited outside seating on the patio near the entrance to Route 372. Thanks for letting us know what you want! More

Ridgefield, Connecticut
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stayed here last year while attending a two day championship swim meet, and it was comparable to the Marriott down the road, where we'd stayed before. Our room this year, for three nights, is tired. The bathroom is tiny, and Im 5' 5". Standing in the shower I can flat-hand the ceiling. No fan, and barely enough room to... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Dear Christine H, Thank you for taking the time to review our hotel again. We are happy you decided to stay with us a second time but not happy that you found this stay to be uncomfortable. We will review your comments and use them as a training tool to help improve our services. We hope all went well with... More

Top Contributor
116 reviews 116 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is clean and the staff is friendly and helpful but the hotel physical plant needs to be upgraded. In the room I was in the bathroom was old (pink tile, pink toilet). The bed and linens were clean and comfortable. The room was quiet even though the hotel was full. Food in the restaurant is okay. There are... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Thanks for the review and for recognizing that the hotel is clean and the staff is friendly and helpful. We have recently completed an upgrade to the meeting facilities and are currently working on plans to update the rooms. The bedding package is a recent upgrade rolled out by Crowne Plaza. More

Cromwell
1 review
5 of 5 stars Reviewed 6 days ago NEW

My stay here was excellent. One particular thing I would like to comment about is the service in the concierge lounge. Marian was an excellent host and presented herself very professionally. I've been staying at this hotel for a few months for work and she has made my stay enjoyable. I work ten hour days and her smiley attitude always... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Thanks for recognizing Marian in the Concierge Lounge for her outstanding service! I will be sure to pass along your comments. More

Durham
Top Contributor
100 reviews 100 reviews
37 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After a 15+ hour day with several bouts of miserable traffic, any hotel would be a welcome break. The Crown Plaza Hartford-Cromwell was no exception. We arrived after 10PM, and the hotel was easy to find, just off I-91. The neighborhood looked safe and featured several chains familiar to travelers: McDonald's, Chili's, Burger King, and Subway -- and a gas... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Dear Ed Rockster - thanks for taking the time to review our hotel. We are pleased you found us to be accommodating and you enjoyed your stay with us. We hope your travels (minus the delays) bring you back to Cromwell in the future! More

Northampton, Pennsylvania
Contributor
16 reviews 16 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Crowne Plaza for 6 nights on business. The hotel is rather large and has good amenities. The rooms are a good size and comfortable, but the furniture is old and out of date. Housekeeping did a really good job cleaning, but was stingy on the shampoos and soaps. There is no air conditioning in the hallways... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

We appreciate you taking the time to give us a good review. I'm glad you were pleased with housekeeping and I'll be sure to have them relax on the shampoo. That's a small thing in exchange for a happy guest and should not be a concern! We look forward to your return visit. More

Rochester, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Took last minute business trip to Connecticut and stayed at The Cromwell Crown Plaza. Checked in at about 11 pm and luckily the bar was still open because it was a long drive there! The front desk woman was very nice and friendly and then we went straight to our room to put down our bags. We got both a... More

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hbarth, Director of Sales at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Thank you for your comments on our Friendly Front Desk Associates and the cleanliness of your guest room. Glad to hear you had fun at our Sheffield's Lounge! More

Worcester, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

I travel to Hartford a lot and used to stay in Hartford until I found this Gem! just outside of Hartford and only 20 minute drive (without traffic) to Hartford. I have never had trouble staying here and I have stayed here so many times now that the workers there know me (lol). Anyhow I have never had trouble here... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Thanks for the review! It appears we fell short in a few areas and I appreciate you letting us know so we can address them. I am thrilled to see the positive comments as well, especially regarding our staff. We look forward to your continued patronage! More

Alexandria, Virginia
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 12, 2014

We stayed there for a wedding. We really liked all the amenities in our room, a refrigerator, and microwave. The lobby has a couple of places that are decorated in such a way that the area was a good place to meet others in your group, with a feeling of privacy. The room had Seattle's Own coffee, which was better... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Thanks for the great review! It's nice to hear of all the positive experiences you had. We just switched to Seattle's Best for in room coffee and I'm glad you enjoyed it! Others have as well. More

New York City, New York
1 review
5 of 5 stars Reviewed June 11, 2014

I was at this hotel for a whole week while training for my job. The best part was being taken care of at the concierge lounge. The hotel staff was really helpful and they even give you food and a drink. Every afternoon me and my buddy were taken care of by a staff member named Marian and it was... More

Was this review helpful? Yes
Steven G, General Manager at Crowne Plaza Hotel Hartford - Cromwell, responded to this review

Great comments about our Concierge! It is our pleasure to have you as our guest for the week and we are delighted you enjoyed your stay with us. More

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Additional Information about Crowne Plaza Hotel Hartford - Cromwell

Address: 100 Berlin Road, Cromwell, CT 06416
Phone Number:
Location: United States > Connecticut > Cromwell
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Hartford - Cromwell 3.5*
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Also Known As:
Crowne Plaza Cromwell

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Centrally located off I-91 and Route 9, the Crowne Plaza Cromwell is close to both Middletown and Hartford, CT. Just 12 miles South of Hartford, and 6 miles North of Middletown, the Crowne Plaza Cromwell: Indoor Pool & Solarium, Full Service Restaurant & Lounge, CT "Green Lodging" Certified" hotels. Room service Fitness Center. The friendly and knowledgeable staff of the Crowne Plaza Cromwell Hotel near Hartford, CT will go out of their way to make sure that your trip to the Hartford area is successful. Our convenient location to Brownstone Exploration & Discovery Park, Lyman Orchards, Connecticut Science Center and Rentschler Field. The Crowne Plaza Cromwell Hotel invites you to experience full-service hospitality at its best in the Hartford area. ... more   less 
Number of rooms
215

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