We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn

Hotel website
Hotel deals
111 Berlin Rd., Cromwell / Middletown, Cromwell, CT 06416 (Formerly Comfort Inn)
Special Offer
Choice Privileges Points
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Quality Inn
Professional photos View all
Browse nearby
Quality Inn
Quality Inn
Quality Inn
Add Photo Write a Review

56 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    12
    11
    15
    8
    10
See reviews for
14
15
10
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (56)
  • Mar-May only
    (13)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (11)
All months
Liverpool, New York
Top Contributor
86 reviews 86 reviews
33 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 1 week ago

Scored a great price on one of the "hot price" booking sites during the Travelers PGA tournament in Cromwell. This hotel is located in a convenient & respectable location (the Crowne Plaza is right across the street), close to I 91 but far enough away to be very quiet. Towels & linens were not of very good quality - a... More 

Was this review helpful? Yes
Virginia
1 review
1 of 5 stars Reviewed 3 weeks ago

Had to switch from our first room as the mattress pad was badly stained and it showed through the thing sheets. The second room was slightly better. Only the bedspread was stained. Room was dated, things were in disrepair (loose shower curtain rod, lights pulling off the wall, dated room furnishings) Towels stained on one occasion. Couldn't wait to check... More 

Was this review helpful? Yes
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.... More 

Travelers are raving about these Cromwell hotels

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 9, 2015

Room was large and clean however there was a strong odor in the room but it aired out quickly when window was open. Management allowed me to check in before 3pm because my room was ready, major plus. The free wifi is pretty fast. Walls are thin so you can hear basically everything going on in hallway. This hotel is... More 

Was this review helpful? Yes
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for commenting. I’m glad you had a generally pleasant experience with us and apologize for any small lapses or issues that detracted from your stay with us. We take pride in providing the best possible experience and a great price, and I hope you were completely satisfied. We’ll be here for you if you need us in... More 

2 reviews
4 of 5 stars Reviewed April 28, 2015

My room was in very good shape, not beat up. No odors in my room. No stains on carpeting, very clean. Quiet heat and air, quiet refrigerator. New TV, very good channel selection. Bathroom very clean, very good shower / shower head. Good supply of towels, and my towels were in good shape, not 'tired' as I like to say... More 

Was this review helpful? Yes
Fort Wayne, Indiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed October 9, 2014

Had to repeatedly ask for coffee and drink glasses to be replaced in room over five night stay. The vanity in bathroom to short and narrow. Toilet seat lower section would not stay up because over hang of vanity.Ony two large towels for two people, asked for extras never received.Did not like five small pillows verses two large ones.Bedding ddid... More 

Was this review helpful? Yes
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for commenting. I’m sorry that a variety of small things detracted so much from your stay. I hope you will focus on the good and choose us in future. We work to make the guest experience better with each passing day and sincerely regret that we could not completely satisfy you in this case. Sincerely, Hotel Manager More 

Evansville, Indiana
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 31, 2014

This place saved our lives (well not literally, but it helped us a lot). Having traveled down the east coast and finding NO hotels, we called the Quality Inn and they had a room with 2 queens for us. o we pulled in at 10:30PM and were given a great room on the 4th floor that had a vaulted ceiling.... More 

Was this review helpful? Yes
New York City, New York
Top Contributor
149 reviews 149 reviews
46 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed July 20, 2014

We stayed in the Quality Inn overnight for a visit to Wesleyan. The price is right, no doubt, but you get what you pay for. The hotel offers a clean room for a night. The room has a somewhat unpleasant sterile smell in it, but the sheets were clean, the room was roomy, the TV worked, and the wifi was... More 

Was this review helpful? Yes
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m glad you had an enjoyable stay. We take great pride in this hotel and believe it shows. We are involved in a continuous improvement process and will take your comments about outlets and the scent of our cleaning products into consideration as we get better and better. I look forward to having you... More 

1 review
1 of 5 stars Reviewed July 14, 2014

My husband checked in before I arrived and the smell of the room was so bad he asked for a different room. When I arrived and came in to the new room I was immediately overcome by a smell that was a cross between a gym locker room and urine. He commented that this was much better than the first... More 

Was this review helpful? Yes
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m glad you found the bed and pillows we provided comfortable. We’re involved in a continuous improvement process and will take your comments about an unpleasant odor into account as we change and improve. We take great pride in this hotel and satisfy many guests each night. We hope you’ll return to our comfortable... More 

Philadelphia, PA
Top Contributor
50 reviews 50 reviews
30 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed July 13, 2014

There was certainly nothing horrible about this hotel, but it is barely keeping itself together. The outside looks surprisingly fresh compared to the inside, where everything is just worn down yet still functional. The rooms are large and the beds comfortable, but the rugs have barely any pile left; yet they seem to be clean. The bathroom is functional, but... More 

Was this review helpful? Yes
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m glad you found a good night’s sleep, but I’m sorry that we failed to exceed your expectations. We satisfy hundreds of people completely each month and apologize that we couldn’t satisfy you. We’re continuously improving and hope you’ll stay with us again to see how we’re getting better and better each day. Sincerely,... More 

Ponte Vedra Beach, Florida
Top Contributor
78 reviews 78 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 28, 2014

My wife and I were in Cromwell, CT on unexpected family business. Because of the length of our stay (1 week) we needed comfortable accommodations but also a good value. Trip Advisor reviews for this hotel were good so we chose to stay there. We were not disappointed. The hotel offers basic amenities. However, the rooms were clean, large and... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

25 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (1)
Viewed
Bathroom (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Dining (2)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (3)
Viewed
Other (8)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay