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Quality Inn

2.5 of 5 111 Berlin Rd., Cromwell / Middletown, Cromwell, CT 06416 (Formerly Comfort Inn)
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Quality Inn
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52 reviews from our community

Traveler rating
    12
    9
    15
    7
    9
See reviews for
13
13
9
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Fort Wayne, Indiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed October 9, 2014

Had to repeatedly ask for coffee and drink glasses to be replaced in room over five night stay. The vanity in bathroom to short and narrow. Toilet seat lower section would not stay up because over hang of vanity.Ony two large towels for two people, asked for extras never received.Did not like five small pillows verses two large ones.Bedding ddid... More

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cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for commenting. I’m sorry that a variety of small things detracted so much from your stay. I hope you will focus on the good and choose us in future. We work to make the guest experience better with each passing day and sincerely regret that we could not completely satisfy you in this case. Sincerely, Hotel Manager More

Evansville, Indiana
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 31, 2014

This place saved our lives (well not literally, but it helped us a lot). Having traveled down the east coast and finding NO hotels, we called the Quality Inn and they had a room with 2 queens for us. o we pulled in at 10:30PM and were given a great room on the 4th floor that had a vaulted ceiling.... More

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New York City, New York
Top Contributor
130 reviews 130 reviews
39 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed July 20, 2014

We stayed in the Quality Inn overnight for a visit to Wesleyan. The price is right, no doubt, but you get what you pay for. The hotel offers a clean room for a night. The room has a somewhat unpleasant sterile smell in it, but the sheets were clean, the room was roomy, the TV worked, and the wifi was... More

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cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m glad you had an enjoyable stay. We take great pride in this hotel and believe it shows. We are involved in a continuous improvement process and will take your comments about outlets and the scent of our cleaning products into consideration as we get better and better. I look forward to having you... More

1 review
1 of 5 stars Reviewed July 14, 2014

My husband checked in before I arrived and the smell of the room was so bad he asked for a different room. When I arrived and came in to the new room I was immediately overcome by a smell that was a cross between a gym locker room and urine. He commented that this was much better than the first... More

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cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m glad you found the bed and pillows we provided comfortable. We’re involved in a continuous improvement process and will take your comments about an unpleasant odor into account as we change and improve. We take great pride in this hotel and satisfy many guests each night. We hope you’ll return to our comfortable... More

Philadelphia, PA
Top Contributor
50 reviews 50 reviews
30 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed July 13, 2014

There was certainly nothing horrible about this hotel, but it is barely keeping itself together. The outside looks surprisingly fresh compared to the inside, where everything is just worn down yet still functional. The rooms are large and the beds comfortable, but the rugs have barely any pile left; yet they seem to be clean. The bathroom is functional, but... More

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cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m glad you found a good night’s sleep, but I’m sorry that we failed to exceed your expectations. We satisfy hundreds of people completely each month and apologize that we couldn’t satisfy you. We’re continuously improving and hope you’ll stay with us again to see how we’re getting better and better each day. Sincerely,... More

Ponte Vedra Beach, Florida
Top Contributor
70 reviews 70 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 28, 2014

My wife and I were in Cromwell, CT on unexpected family business. Because of the length of our stay (1 week) we needed comfortable accommodations but also a good value. Trip Advisor reviews for this hotel were good so we chose to stay there. We were not disappointed. The hotel offers basic amenities. However, the rooms were clean, large and... More

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Cromwell, CT
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 7, 2014

We actually live in this town but we had to stay in this hotel for a week due to some renovations in our house. Our stay was absolutely wonderful, the breakfast we awesome and lots of choices. We never expected hot breakfast for the price we paid for our stay! Staff was very helpful and friendly! If you happen to... More

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Rocky Hill, Connecticut
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2014

Excellent customer service best hotel ever ,Bedding is comfortable, room is very quiet, everything is clean, and no oders of smoke or fragrances to cover up smoke.The receptionist was really helpfully and polite.

Was this review helpful? Yes 2
Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 19, 2014

Surprised at how good this hotel is, as it costs considerably less than other hotels in area and has breakfast. Bedding is comfortable, room is very quiet, everything is clean, and no oders of smoke or fragrances to cover up smoke.Microwave and very quiet refridge in room, as well as modern wall mounted flat sreen tv. Free newspaper at front... More

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Metuchen, New Jersey
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 17, 2014

I have stayed in this hotel 3 or 4 times over the last decade, most recently over the past President's Day weekend. It's a clean and safe place right near an exit from I-91. The facitlity is located along a major local road, so you have got a usual assortment of Dunkin Donuts, McDonalds, and a popular diner nearby. If... More

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Additional Information about Quality Inn

Address: 111 Berlin Rd., Cromwell / Middletown, Cromwell, CT 06416 (Formerly Comfort Inn)
Phone Number:
Location: United States > Connecticut > Cromwell
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Hotels.com, Priceline, Expedia, Choice Hotels, Odigeo, TripOnline SA and Tingo so you can book your Quality Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Cromwell
Comfort Inn Cromwell
Cromwell Comfort Inn

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