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All 4 Cromwell hotels

Quality Inn

2.5 of 5 Hotel   |   111 Berlin Rd., Cromwell, CT 06416 (Formerly Comfort Inn)
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Ranked #4 of 4 hotels in Cromwell
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46 people have reviewed this hotel

Traveler rating
    12
    7
    13
    6
    8
See reviews for
9
12
8
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Any
English first
Cromwell, CT
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We actually live in this town but we had to stay in this hotel for a week due to some renovations in our house. Our stay was absolutely wonderful, the breakfast we awesome and lots of choices. We never expected hot breakfast for the price we paid for our stay! Staff was very helpful and friendly! If you happen to... More

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Rocky Hill, Connecticut
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent customer service best hotel ever ,Bedding is comfortable, room is very quiet, everything is clean, and no oders of smoke or fragrances to cover up smoke.The receptionist was really helpfully and polite.

Was this review helpful? Yes 2
Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Surprised at how good this hotel is, as it costs considerably less than other hotels in area and has breakfast. Bedding is comfortable, room is very quiet, everything is clean, and no oders of smoke or fragrances to cover up smoke.Microwave and very quiet refridge in room, as well as modern wall mounted flat sreen tv. Free newspaper at front... More

Was this review helpful? Yes 2
Metuchen, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 17, 2014

I have stayed in this hotel 3 or 4 times over the last decade, most recently over the past President's Day weekend. It's a clean and safe place right near an exit from I-91. The facitlity is located along a major local road, so you have got a usual assortment of Dunkin Donuts, McDonalds, and a popular diner nearby. If... More

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1 review
2 of 5 stars Reviewed January 8, 2014 via mobile

I was here for two nights. The receptionist was rude. When I went to breakfast at 6:30AM they were out of food. And when got to my room at 6:00PM the room was not cleaned. I have never had issues with Choice Hotels before but when I come back to this area I'm not going to stay here.

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cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your honest comments. I apologize that our customer service was not up to our usual high standard when you stayed with us. We have been working in recent weeks to enhance the customer experience, and comments like these help us do that, so thanks very much. We appreciate the opportunity to serve you. Sincerely, Hotel Manager. More

Cressona
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2013

Everything was great -The room was clean and the bed very comfortable.The breakfast was more than we expected the breakfast turned out to include well-made scrambled eggs in addition to the waffles - no trouble with the wifi-The hotel did not smell like smoke, or any other odors> I will stay at this hotel on our next visit to t

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Vermont
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 18, 2013

Not all Quality Inns are created equal. One has to do TripAdvisor research before selecting one. Naturally, I did not follow my own advice and took a chance (because it was a last-minute "snap" decision) and this time I came up a winner. In sharp contrast to an unfortunate choice in Central Connecticut the previous day, this Quality Inn smelled... More

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Manila
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 12, 2013

Well, if your desparate to find a place to say, as I was (I hadn't booked in advance), this will be okay, other than that, it is a VERY typical motel. Old rooms, front desk was completely bored with his job, etc., etc. Good location though

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cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. While I appreciate the positive comments, I’m sorry that we could not exceed your expectations in every way. We have recommitted ourselves to customer service and the customer experience in recent weeks, so we feel we’re getting better and better. Comments like yours help us understand how we need to change and improve. I... More

Unionville, Virginia
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 27, 2013

This Quality Inn is a basic, no frills hotel. The room was clean, the bed was just right. Nice flat screen TV with 4 channels of Showtime. I had no problem with the Wi-Fi, and you have a convenience store right next door. I thought the breakfast was nice, the usual waffles and pastry, and also sausage patties and scrambled... More

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East Setauket, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2013

I had a 4 day CranioSacral Therapy Conference/workshop across the street at the Crowne Plaza, which was very over priced for not much from what I heard from people who stayed there....The Quality Inn was clean, free breakfast (basic but fine) and internet, new tv was great and plenty of room in the 2 queen room I stayed in...the beds... More

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Additional Information about Quality Inn

Also Known As:
Quality Hotel
Quality Hotel Cromwell
Comfort Inn Cromwell
Cromwell Comfort Inn
Address: 111 Berlin Rd., Cromwell, CT 06416 (Formerly Comfort Inn)
Phone Number:
Location: United States > Connecticut > Cromwell
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in Cromwell
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Official Description (provided by the hotel):
The Quality Inn® hotel is ideally located just six miles from Wesleyan University. This Cromwell, CT hotel is minutes from the XL Center, Trinity College, the University of Hartford, Yale University and Dinosaur State Park. The Hartford-Brainard Airport is 15 miles, the Bradley International Airport is 25 miles and the Tweed New Haven Regional Airport is 30 miles from the hotel. This Cromwell, CT hotel provides business travelers with access to fax services. In addition to standard amenities, some guest rooms are equipped with refrigerators and microwaves. Non-smoking rooms are available. Valet cleaning services are offered for guest convenience. ... more   less 
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