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BEST WESTERN PLUS New England Inn & Suites

#1 of 10 Hotels in Berlin
Certificate of Excellence
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2253 Berlin Turnpike, Berlin, CT 06037
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS New England Inn & Suites
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174 Reviews from our TripAdvisor Community

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Traveler rating
    85
    47
    20
    11
    11
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75
34
10
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (174)
  • Mar-May only
    (40)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (21)
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Middletown, Connecticut
1 review
5 of 5 stars Reviewed yesterday NEW

I rented meeting space for a business retreat. Front desk staff were prepared for us and everything was as promised. The customer service was excellent and the cost very reasonable. I would highly suggest this property for travel or meeting space.

Was this review helpful? Yes
Brunswick Me., United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The shower needs up dating, And Breakfast was not great. Every thing hot was Microwaved. And over cooked. The eggs were very dry. And the Potatoes were way overcooked and dried out. But the coffee was very good.....

Review collected in partnership with Best Western

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Newmarket, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The staff is excellent, especially Sara who tries to make your stay as enjoyable as possible. The lady that looks after the breakfast is friendly and does a good job. There is plenty of shopping 10 minutes North of the hotel. New Haven is about 20 minutes away to the South.

Was this review helpful? Yes 1
Smithtown, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything was perfect. The hotel was clean. The staff helpful and the room comfortable. I would recommend this hotel to anyone even non-business people. The pool was clean and inviting. All in all an excellent experience.

Review collected in partnership with Best Western

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Berlin, United States
1 review
3 of 5 stars Reviewed 1 week ago

They have non smoking rooms but allow smoking in selected rooms on the 2nd floor. If you want a true non-smoking/ smell free room ask for one on the first floor. They also only give 2 sets of towels (we had 3 of us in the room) but did promptly bring more towels when asked for it. The food was... More 

Review collected in partnership with Best Western

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Florence, CO
Level Contributor
100 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice place. Clean rooms and reasonably quiet. Conveniently located. Better than average breakfast. My only quibble was the poor Internet service. The wifi was out one night and very slow during the entire 4 night stay.

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Saint Paul, Minnesota
Level Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I always read reviews before staying at a hotel. All the reviews were really good so I was expecting much better. For starters this hotel is right off a major highway. There is NOTHING near by...no restaurants, no shopping, no nothing. As a single woman traveling alone I was a bit freaked out. I will say the staff was one... More 

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Otisville, New York
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed one night and was very pleased. The overall cleanliness of the rooms and guest areas was very good. Room was good and beds were comfortable. Continental breakfast was also good. It Had bacon , eggs, hash browns, waffle maker, bagels and donuts. A couple of other things as well. Well worth the price to stay with a family.... More 

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Long Island, NY
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a clean, friendly, comfortable hotel that is also pet friendly. The pool is a decent size, enjoyable and the breakfast was super! Best of all, the prices are very affordable and our room with a queen sized bed, pull out sofa and crib was perfect for the 4 of us. I definitely recommend you stay here if you... More 

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Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us! We are glad you enjoyed your stay with us and hope to have you back with us again in the future! More 

Toronto, Canada
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were greeted with friendly staff, brewed coffee and a nicely sized king room. The amenities were great. Lots of parking and wonderful breakfast choices. The room was clean. The only concern was that the window was unlocked upon our arrival.

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and we are glad you enjoyed your stay overall. We will certainly review your concern. Thank you again for your feedback! More 

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