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BEST WESTERN PLUS New England Inn & Suites

#1 of 10 Hotels in Berlin
Certificate of Excellence
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2253 Berlin Turnpike, Berlin, CT 06037
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1 room 1 adult
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193 Reviews from our TripAdvisor Community

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Chepachet, United States
5 of 5 stars Reviewed yesterday NEW

We recently stayed at the Best Western Plus New England Inn and Suites in Berlin, CT and had a very enjoyable stay. It was very noticeable that this hotel had a new interior. The main desk person shared that it had been renovated about 4 months prior. I personally thought it looked great. I loved the earth tones and choice... More 

Review collected in partnership with Best Western

Helpful?
Thank Ann Marie K
ct
Level Contributor
83 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I was looking for a place to stay close to where my daughter and her band would be playing. After searching and seeing the great reviews and how close to the venue, I booked my room online. Check in was easy and our room convenient to the front door. Large ,comfortable room. A microwave and fridge along with a coffee... More 

Helpful?
Thank parmalat
Clermont, Florida
Level Contributor
173 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly front desk employees. Gave great tips when asked were the locals go to eat and to visit the best beach area not the typical tourist area. And they were a wealth of great information. Our room was clean and the bed was great. Will stay here again when in the area for business.

Helpful?
Thank Cynmueller
Manchester, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We were happily surprised at the quality of this hotel and will stay here again. Easy to find, extremely clean and fresh appearance of the overall hotel and our room. Comfortable bed. A great stop. Very nice breakfast. Easy to access main roads for travel.

Review collected in partnership with Best Western

Helpful?
Thank David T
Stow, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 21, 2015

The location was near a friends house and the accommodations were comfortable and clean. Everything was as expected, but the staff at front desk and breakfast was exceptionally nice and made this stay better.

Helpful?
1 Thank HeyThereItsMike
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 19, 2015 via mobile

It town on Business. This place is a gem. It is very clean. The service is great. Lots of parking. I needed a early check in and front desk went above and beyond to accommodate. I received solid advice on local restaurants. Great value for your dollar. I will be a regular.

Helpful?
Thank TravellingCurmudgeon
Rockland County, NY, United States
1 review
5 of 5 stars Reviewed December 14, 2015

Possibly the cleanest hotel I've ever stayed at. I am staying at the Best Western for a long term business project. Employees are incredibly polite, courteous and willing to make your stay as enjoyable as possible.

Review collected in partnership with Best Western

Helpful?
Thank Kevin M
Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear Kevin, We can't thank you enough for your kind words. We try to provide the highest level of hospitality and cleanliness to each and every guest. More 

Saratoga Springs, New York
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 6, 2015

We were in town for a baby shower, we booked here because the price was right. The room was a double included free breakfast and they offer a indoor heated pool. We checked in early Friday evening when I walked through the front door Kiley greeted me with a big smile. She was the most pleasant person I have encountered... More 

Helpful?
Thank Jessica H
Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Jessica, I'm thrilled to hear about Kiley providing such a warm welcoming to our hotel. We try and make the world a better place, one nights stay at a time! :) We can only hope to see you again when you're back in the area! More 

Palo Alto, California
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 30, 2015

3.5/5 We were visiting the area for college visits. We checked in at midnight, and were given a second-floor, two-queen room with a rollaway bed for a fifth person. Room was spacious and had microwave & fridge. We had asked for a non-smoking room. We immediately ran into three problems: (1) The entire second floor was reeking of smoke, possibly... More 

Helpful?
1 Thank CaliforniaRamblin
Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

We apologize about the rocky start to your stay. We only have 4 smoking rooms in our hotel and they are grouped together at the end of 1 floor. As of the new year, we will be removing those rooms from our hotel to provide a 100% smoke free hotel. Next time you are in our area and in need... More 

Fish Creek, Wisconsin
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 20, 2015

as usual we enjoyed another familiar, welcoming stay--from the chocolate chip cookies at checkin with Sarah's smile to the delicious breakfast enjoyed in the dining area kept clean and well-stocked by Annie to the saddest part-checking out with Jason--its always a good time here!!!

Review collected in partnership with Best Western

Helpful?
Thank jenna5309
Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Jenna, Checking out shouldn't be the saddest part of the stay but the happiest one knowing you can anticipate your return for Sarah's cookies or Ann's breakfast! We will see you again!! More 

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