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BEST WESTERN PLUS New England Inn & Suites

2.5 of 5 2253 Berlin Turnpike, Berlin, CT 06037
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Certificate of Excellence 2014
BEST WESTERN PLUS New England Inn & Suites
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BEST WESTERN PLUS New England Inn & Suites
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116 reviews from our community

Traveler rating
    57
    25
    13
    11
    10
See reviews for
51
24
5
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rio de Janeiro, RJ
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My stay at the Berlin, CT Best Western Plus was my first experience with the middle of Best Western's three brands and I was generally pleased. (I then stayed the next night at another Best Western Plus in nearby Danbury/Bethel. One would think that sister units of an international brand less than 50 miles apart would be the same. One... More

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Bel Air, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

I requested 1 room for 2 nights. Upon check-in, my first room had live Bed Bugs. They Transferred me to another room, that also had Bed Bugs!! Finally the 3rd room was clear of activity. I requested a cot for my room, and I had to go to the 2nd floor and wheel my own cot into the room and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Boston, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

Kids got a rash within five minutes of swimming in the over-chlorinated pool. No hot water in room shower (luke warm). Mold growing on ceiling in bathroom. Had to plug and unplug and reboot TV to get it to show picture. beds seemed over-used and did not sleep well

Review collected in partnership with Best Western

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Fish Creek, Wisconsin
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have stayed here several times in the past few years and have always had a very pleasant reason to set the alarm and drag ourselves out of our comfortable beds in the mornings...and that reason is Annie!!! She is the wonderful lady that handles the breakfast area! She deftly keep all the hot and cold offerings stocked and the... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I came up to New England for an extended weekend. While we arrived after midnight, the hotel had a room available for us. When we checked in, Donyell was very helpful and said if there was anything we needed all we had to do was call the front desk. When we got up for breakfast, we were... More

Was this review helpful? Yes 1
Fish Creek, Wisconsin
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This has become our hotel of choice when traveling in ct....even when we travel for reasons that would not necessarily lend themselves to a "good time" (ie-funeral services), the staff has gone out of their way to make us feel better! Recently we had the misfortune of not being able to stay at this Best Western and ended up (because... More

Review collected in partnership with Best Western

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Would like to add ann does amazing job with the breakfast she fed tons of kids with hot delicious food. Dining room is clean and well attended- great variety for a breakfast included in the stay. Very comfortable and

Was this review helpful? Yes 1
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed with 45 families for a fall soccer tournament. Check in was quick and easy. Price was great and the breakfast delicious. The rooms were clean and spacious. Our teams enjoyed sitting on the couches by the fireplace in the lobby socializing. We were also very grateful for the use of the breakfast area for team dinners. Having the... More

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Nottingham, Maryland
1 review
3 of 5 stars Reviewed 2 weeks ago

We stayed 9/17 for one night in a non-smoking room. We arrived late, around 11:30 p.m. Our room was on the second floor, and from the time we entered the elevator and walked down the hall to our room, the smell of cigarette smoke was very heavy. Once in our room, it smelled okay, but I have a very sensitive... More

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review and recent stay with our hotel. We're glad you found our hotel clean and and breakfast to be good. I would like to apologize about the smoke smell you encountered and we will certainly look to rectifiy the problem so other guests do not experience the same issue. Thank you for choosing Best Western PLUS. More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed here over the weekend and was greeted by Sara. She was very sweet and attentive. She was just hands on and always has been. We have been coming here for a few years and it feels good to see a familiar face and great personality. The only issue I had was when we checked out... More

Was this review helpful? Yes 2
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review and recent stay with us! We're glad to hear you enjoyed your stay and Sara to be attentive. We're also glad to hear that you enjoyed breakfast! We hope to see you again when you are in the area. Thank you for choosing Best Western PLUS. More

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Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Turnpike, Berlin, CT 06037
Phone Number:
Location: United States > Connecticut > Berlin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Number of rooms: 52
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Also Known As:
Best Western Plus New England Hotel Berlin
Best Western Plus New England Inn And Suites
Best Western Berlin
Berlin Best Western

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