We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS New England Inn & Suites

2.5 of 5 2253 Berlin Turnpike, Berlin, CT 06037
Hotel website
Hotel deals
Offers & Announcements
Save up to 20%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
BEST WESTERN PLUS New England Inn & Suites
Professional photos View all
Browse nearby
BEST WESTERN PLUS New England Inn & Suites
Write a Review

127 reviews from our community

Traveler rating
    61
    31
    14
    11
    10
See reviews for
54
27
5
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (127)
  • Mar-May only
    (25)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (16)
All months
Doetinchem, The Netherlands
Contributor
20 reviews 20 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is looking very good. The rooms are spacious with a fantastic bedding. The reception is dependable on the front office manager and varies from passive till active. Disadvantage is the lack of restaurants nearby. You have to drive at least 5 miles to find the Outback Steakhouse, which is good. The hotel should put more effort in advising... More 

Was this review helpful? Yes
virginia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel was extremely clean and comfortable. The hot breakfast was "HOT", that's a good thing. Stayed for two nights, first night we paid for and the second night was free using our Rewards Points. We booked in advance and upon arrival the cost was down $10. from when we booked and was given the going rate. $10 bucks is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review. We are glad you enjoyed the HOT breakfast we offer and found our hotel clean and comfortable. We look forward to having you stay with us again! More 

Evanston, Illinois
1 review
4 of 5 stars Reviewed November 6, 2014

The bathroom size is smaller than average, however the room size is large. The microwave rotating plate wasn't turning, but that was quickly fixed. The swimming pool was cold, and no notifications posted, so I had to check the water twice before being told that the heater is broke. This was nowhere near at the website or the site.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and your review. We apologize that your stay was not perfect, but appreciate that you still found our hotel to be worthy of 4 stars! We hope that you consider staying with our hotel again in the future. More 

Sacramento, California
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed November 5, 2014

I had to come to Ct for business and stayed at the best western. Berlin is located directly in the middle of the state so it is very close to all of the interstates. The rooms were clean and the prices were very reasonable. The staff was friendly and I look forward to staying here again.

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review. We are glad you benefitted from our central and convenient location. We certainly hope to see you again when you return to Connecticut! More 

Virginia Beach, VA
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

A great place to stay. Staff was very friendly and helpful with directions to eateries and sights. Breakfast was very good and I enjoy coffee at all times of the day and night and they do accommodate.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review, We're happy to hear you enoyed our service and our breakast as well! We hope to see you again the next time you are in Connecticut! More 

Seattle, Washington
Top Contributor
52 reviews 52 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed November 3, 2014 via mobile

I liked this place. It was clean and the staff was great. Very good breakfast and Annie was so nice. I would have given four stars for the good value but deducted one star for tepid hot water for my morning shower and the pet charge that was never mentioned on checking in. This building has thin floors and walls... More 

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thanks for staying with us! More 

Winnemucca, Nevada, Usa
Top Contributor
102 reviews 102 reviews
51 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 1, 2014

One reason we stayed here was the web listed a restaurant next door. NOPE. The restaurant named was down the street and was for sale (as many other things in the area). The hotel itself was very good. It was clean and the rooms comfortable. The only problem we had was we were next to the back stairs and you... More 

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review! We are glad you enjoyed your stay with us while visiting Connecticut! More 

Top Contributor
185 reviews 185 reviews
20 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed October 31, 2014

The Berlin Best Western Hotel is centrally located and provides excellent service. They provide a great breakfast and I got a workout room plus an large swimming pool. Close to all the activities if you need a hotel in this area try this one. Enjoy!

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and for your review. We are glad you enjoyed your stay and our location and look forward to you staying with us again! More 

Grand Rapids, Michigan, USA
Top Contributor
222 reviews 222 reviews
61 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed October 29, 2014

Stayed here as I had local meetings in area and wanted to stay on a budget for a single night. Very clean and well run for a Best Western. Price is reflective and you get exactly what you expect. If you are on a budget and want nice and clean, would highly recommend.

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us on your business trip and for your review. We are glad to hear you found our hotel clean, well run and a good value! We look forward to you staying with us again when you are in the area! More 

Stonington, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2014

My husband and I are frequent business travelers. When we are in the area we always stay at this Best Western. Here's why: The staff, especially Sara and Anne are friendly, experienced, and helpful. They express a sincere interest in creating a comfortable and satisfying travel experience. The hotel is clean, well maintained, and conveniently located. A caveat: a construction... More 

Was this review helpful? Yes 1
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your stay with us and your review! We are pleased to hear that you enjoy friendly and helpful staff and find our hotel to be clean. We look forward to having you stay with us again! More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN PLUS New England Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Turnpike, Berlin, CT 06037
Phone Number:
Location: United States > Connecticut > Berlin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Number of rooms: 52
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, Hotels.com, Priceline, Travelocity, Orbitz, Expedia, getaroom.com, Despegar.com, TripOnline SA and Tingo so you can book your BEST WESTERN PLUS New England Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Best Western Berlin
Berlin Best Western

33 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (12)
Viewed
Room/suite (7)
Viewed
Bathroom (3)
Viewed
Dining (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (13)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay