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All 9 Berlin hotels

BEST WESTERN PLUS New England Inn & Suites

2.5 of 5 Hotel   |   2253 Berlin Turnpike, Berlin, CT 06037
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Ranked #1 of 9 hotels in Berlin
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81 people have reviewed this hotel

Traveler rating
    37
    19
    11
    8
    6
See reviews for
34
19
4
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This Best Western was pleasant for a one-night stay. Staff was courteous and helpful. Room was large and clean. The only drawback was its location. Restaurants not nearby or those that were closed as early as 8pm. Since we arrived late we were unable to get dinner.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for review! We are glad that you enjoyed your stay with us and found our roooms to be spacious and clean. I apologize that staff did not inform you of additonal dining options in our area, including plenty just a short drive away and open for a late dinner. Thank you for staying with us and we hope... More

1 review
4 of 5 stars Reviewed March 16, 2014

This is the nicest and most reasonable place to stay if you're traveling to Hartford. Staff is extremely courteous and helpful. A 25-30 minute drive to downtown Hartford if you want to stay off the Interstate, however it is worth the savings you get by staying out of the city itself.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review! We're happy to hear that you enjoyed our stay and find us to be an exceptional value. We hope to see you again when you are in Connecticut! More

norwich, United States
1 review
5 of 5 stars Reviewed March 16, 2014

The staff make this hotel! They accommodated our hockey team, making cookies on our arrival and making breakfast early so the kids could eat before their BIG game. The appearance of the hotel is clean inside and out. We truly appreciate the service staff and everything they did for us!

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thanks for your review! We are happy to have had your team stay with us and glad to have provided you with exceptional service! We hope to see you again in the future. More

Newington, Connecticut, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 2, 2014

We did a family night get away. The snow was taking a toll on all of us. So rather than sitting at home again with the kids we an over night. it had a great indoor pool which was nice and warm on a cold winter night. the place was clean the staff was nice and the food was included... More

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thanks for your review! We are very happy to hear that you family enjoyed their winter getaway at our hotel. We're glad that your children were able to enjoy our heated indoor pool and breakfast, and also that you found our hotel to be clean and comfortable! We hope to see you again in the future! More

St. Albans, United States
2 reviews
3 of 5 stars Reviewed March 2, 2014

The hotel was clean and my children loved playing in the pool. However, the beds and pillows were very uncomfortable. The pillows were over stuffed, and the mattress was very very hard! The breakfast met our expectations, including what you would expect for a free meal.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your recent stay and review! We are glad that your family enjoyed our breakfast and heated indoor pool! We're sorry to hear that you didn't find our beds to be as comfortable as you may have liked but hope to see you again in the future. More

Big Bear Lake, California
Top Contributor
79 reviews 79 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 23, 2014

I had appointments in that area, and, given the wintry weather, I wanted to be reasonably close to those appointments. I was very pleased with this hotel-- from the courteous clerk in the lobby, to the nice person overseeing the breakfast buffet. I ended up having to arrive a day early (and stay 2 nights instead of one) at the... More

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear Myrmyr971, Thank you for your review! We are pleased to hear that you enjoyed our hotel and all of the amenities we offer. We're happy to hear that we met your expectations by providing a clean comfortable guest room and a plentiful breakfast buffet. We look forward to having you stay with us again! More

Vernon, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 20, 2014

A really lovely lobby but the desk attendant's attention never left her cell phone. We had a late Valentine's family overnighter to enjoy a cold night in the jacuzzi and fireplace and pool for the tots. The pool was great! Very warm, not a towel in sight. When asked for one, the front desk just said "a lot of people... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review! Surely we care about our hotel but we understand we did not meet all of your expectations on your recent stay. We take all feedback importantly and will address the concerrns you had with your stay. We thank you for staying with us an hope to see you again. More

Reykjavik, Iceland
Contributor
18 reviews 18 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 21, 2014

stayed here one night on a long car ride, it was fine. clean enough. you know, it is a cheap BW, so what do you expect? Breakfast was terrible. All prepossessed junk. but what ever, it was a clean dry bed to sleep on.

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review. We are sorry you considered us to be a "cheap" Best Western. Our goal is to provide clean, comfortable accomodations at an exceptional value. Thanks for you staying with us and we are glad that you did find value in your stay. More

Farmington, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 17, 2013

The staff was very helpful and polite the entire stay. Our room as quite large and nicely decorated with a modern appearance and the bed was very comfortable. The Jacuzzi was larger then expected but still a bit tight for 2 people. The room looked clean at first glance and overall it was. the carpet however could have used a... More

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review and feedback! We appreciate your candid feedback and we're happy to find that you enjoyed your overall stay. We value your feedback and will use it to improve our service and offerings and to maintain the aspects of your stay that you enjoyed. We hope to see you again soon! More

New Brighton, Australia
Top Contributor
57 reviews 57 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 6, 2013

We stayed three times at this hotel as we have relatives in Middletown and found it met all our needs as a home away from home. The rooms are large and have both an ample fridge and a microwave. They are pleasantly decorated with comfortable chairs and a table. We had a suite on one visit which also had a... More

Was this review helpful? Yes 2
Ian G, Director of Sales at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear Laura, Thank you for choosing Best Western PLUS New England Inn & Suites as your "home away from home" while visiting relatives in Middletown! We really appreciate your feedback, and are very glad to hear that you enjoyed our hotel's amenities as well as our unique setting, close to nature. We hope to see you again the next time... More

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Additional Information about BEST WESTERN PLUS New England Inn & Suites

Also Known As:
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel
Best Western Plus New England Hotel Berlin
Best Western Berlin
Berlin Best Western
Address: 2253 Berlin Turnpike, Berlin, CT 06037
Phone Number:
Location: United States > Connecticut > Berlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
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