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All 9 Berlin hotels

BEST WESTERN PLUS New England Inn & Suites

2.5 of 5 Hotel   |   2253 Berlin Turnpike, Berlin, CT 06037
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71%
Ranked #1 of 9 hotels in Berlin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Joe M Camdenton, Missouri
  • Reviews (99)
  • Photos (23)
  • Amenities
  • Q&A
  • Room tips (16)
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99 people have reviewed this hotel

Traveler rating
    47
    21
    12
    10
    9
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44
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5
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Aurora, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed 1 week ago

From the time we arrived at this hotel it seemed that the front desk staff was unorganized and did not really want to believe anything that we told them. When we arrived we found they had booked us in two smoking rooms when we clearly had booked non-smoking and they were both two queen beds on the second floor. The... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear William P. Thank you for your review. We'd like to apologize that your stay was not 100% perfect and will be using your feedback to improve our service and ammenities. Thank you for staying with our Best Western PLUS. More

Camdenton, Missouri
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This was a nice best western, above average room quality. Only real issue was with my room keys failing every two days (I stay in hotels over 100 nights per year, I know phones etc can erase them), second issue was with getting coffee packets in room. 7 out of 11 days they didn't leave fresh packets in the room.... More

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you very much for your review. We are happy to hear that you enjoyed most of your stay but will certainly work with our team to rectify the issues that made your stay less than 100% perfect. Thank you for staying with us and we hope to have another opportunity to accommodate you again in the future. More

Middle River, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was really nice. It was clean and the staff were really helpful. I would definitely stay here again if I visit the area. When we needed towels and asked at the front desk, the lady at the desk went and got towels and gave them to us in a new laundry bag. They were still warm so that... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thanks for your review! We are glad to hear you find our hotel to be clean and comfortable and our staff to be helpful! We certainly hope to see you again when you are in the area. More

Providence, Rhode Island
1 review
2 of 5 stars Reviewed 3 weeks ago

The pool was so cloudy and the chemicals were overbearing. My family's eyes and skin were burning and we had to get out. The breakfast was also not as good as other Best Western's that we have stayed in. I was disappointed to find out there was no hot tub and the fitness center seemed like you were in a... More

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review. We are sorry to hear that your stay was not perfect and will certainly investigate the issues that you experienced to rectify them. Thank you for staying with us. More

MEDFORD NY, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

the towels, the linens,the room were all clean. The bed was super comfy, and roomy. the lights were adequate. the room had a microwave, mini fridge and coffee pot. the a/c was cold. The room was big , had a couch and a chair and a desk and a chair and a coffee table .. I would reccomend this hotel... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review! We are glad that you enjoyed your stay finding our hotel to be comfortable and that you would recommend it to anyone! Thank you for staying with us and we hope to see you again soon. More

1 review
1 of 5 stars Reviewed 5 weeks ago

Looks nice on the outside but don't go in the pool, and wear your shoes in the room. Be careful of wobbly toilet seat and wake up in the middle of the night to a screaming match outside. The night stands had some kind of goop on them, the comforter was stained, the carpet was stained. I've stayed in Best... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

We are sorry to hear about your stay and review which is in stark contrast to much of our other guests' feedback. We will certainly not take your comments lightly and will work to ensure that other guests do not have such an experience. Thank you for staying with us and your feedback. More

Methuen, United States
1 review
5 of 5 stars Reviewed June 20, 2014

I was on a one night business trip and have always had a good experience at any Best Western I've stayed at. Had not stayed at this one before but it was close to where my meeting was to be held. I found the following: a friendly Staff, Nice clean comfortable room. good breakfast selection..I did not use the pool... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us for your recent business trip. We strive to offer a satisfying experience to all of our guests, whether traveling on business or leisure and we are glad that you enjoyed your stay. We look forward to seeing you again! More

Norwich, CT, United States
1 review
5 of 5 stars Reviewed June 19, 2014

I have stayed at this hotel a number of times over the past few years and I have never had a problem. I am always met with a friendly smile and sometimes a cookie or two. Rooms are very clean and the hotel smells fresh and clean. Love the pool

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us over the years. We are glad you have enjoyed our hotel each time and we look forward to seeing you again! More

New Bedford, Massachusetts
1 review
5 of 5 stars Reviewed June 17, 2014

This past weekend my mother and I stayed at the Best Western in Berlin CT. being a flight attendant for over thirty years I' m used to having stellar customer service skills and encountering clerks or customer service reps who have none. but to my dismay as soon as we arrived I was greeted by a very friendly and personable... More

Was this review helpful? Yes
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review! We are happy to hear that you enjoyed your stay and the personal and attentive service your experienced with our staff. Thank you for staying with us and we look forward to seeing you again. More

Chandler, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 16, 2014

Everything was perfect. Quiet, comfortable, and clean! Would recommend this place for any occasion. Any time I had a question the hotel staff would go out of there way to get an answer. Seem to care about me as a guest!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review! We are happy to hear that you enjoyed your stay with us and the personal attention you received from all of our staff. We thank your for staying with us and hope to see you again soon. More

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Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Turnpike, Berlin, CT 06037
Phone Number:
Location: United States > Connecticut > Berlin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
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Also Known As:
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Best Western Berlin
Berlin Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
52

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