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BEST WESTERN PLUS New England Inn & Suites

#1 of 10 Hotels in Berlin
Certificate of Excellence
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2253 Berlin Turnpike, Berlin, CT 06037
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BEST WESTERN PLUS New England Inn & Suites
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BEST WESTERN PLUS New England Inn & Suites
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135 reviews from our community

Traveler rating
    65
    34
    15
    11
    10
See reviews for
56
29
7
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (135)
  • Mar-May only
    (28)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (21)
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Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I highly recommend this hotel. The hotel manager drove me to the Amtrak station in his own car when my taxi didn't show up in time for me to catch my train. I was impressed and very grateful! The hotel is clean, comfortable and nicely decorated. Great value.

Was this review helpful? Yes 1
Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

My family stayed here while traveling from Maine to Virginia and decided to stay at the Best Western PLUS before we left Maine since we had a dog and it would be a convenient place to stay. We were pleasently surprised how well our stay went here, with the roads being bad with snow all along the east coast we... More 

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Meriden
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall experience was good for my first time stay at this establishment. The facility was clean and quiet but the only gripe I have is my room was a non-smoking room and clearly I could smell that the room had a smoker in it. Perhaps they should take extra steps (change out curtains, air filters, etc). For a non-smoker the... More 

Review collected in partnership with Best Western

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Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and your review. We are pleased to hear you enjoyed your stay but apologize it was not 100% perfect. We will certainly look to rectify the situation for future guests and we hope you consider staying with us again in the future. More 

berlin, United States
1 review
3 of 5 stars Reviewed February 20, 2015

pool was horrible it had to much chlorine that bleached my clothes and burned my sisters arms because of it being to much. the pool was warm but very foggy due to chlorine i may say and it burned my eyes and made them very red.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and your review. We are happy to hear you enjoyed your stay with us and found us to be an exceptional value! We look forward to having you stay with us again. More 

1 review
4 of 5 stars Reviewed February 10, 2015

Nothing super special, but comfy huge rooms, ample hot water, and kind staff. Continental breakfast was pretty substantial. For the price this was a great deal. Be careful if you're taking the train up to Berlin though, as it's not within walking distance and cabs are scarce.

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and your review. We are happy to hear you enjoyed your stay with us and found us to be an exceptional value! We look forward to having you stay with us again. More 

Manchester, Connecticut
1 review
5 of 5 stars Reviewed February 9, 2015

Hot tub and fireplace. Good cheap romantic place to stay the night. Great service. The water was loud when you turn it on the hot tub but the jets are quiet and theres 2 tvs and a king bed which is nice. Room has thermostat control. Really nice and really clean.

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Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and your review. We are pleased to hear you enjoyed our Whirlpool Suite and found our hotel exceptionally clean and comfortable. We hope to have you stay with us again soon! More 

Halifax, Canada
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 5, 2015

We were heading back home and needed to book a room in the Hartford Area. Hotels closer to the city seemed to be overpriced so we looked at nearby areas and this one stood out. The Hotel is easy to get to, and back out to the highways with eatery's not far away. The room was large, clean and well... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and your review. We are pleased to enjoy you found our hotel to be an exceptional value and our location to be convenient. We hope to see you again in the future! More 

Albany, NY, United States
1 review
4 of 5 stars Reviewed February 2, 2015

I needed a place to stay near Bloomfield CT for a conference. I booked this hotel through Orbitz. It was about 30 minute drive from my conference, but a balance of price and location is why I chose it. Cheapest room for my stay was a "King Suite." This is a nice BIG room with a king bed and a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and your review. We are glad that you enjoyed your stay and found our hotel to be comfortable. Our location is convenient for those visiting central Connecticut and beyond as we are located just minutes to every major highway in the state and located in the geographic center of Connecticut. More 

Doetinchem, The Netherlands
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 11, 2015

This hotel is looking very good. The rooms are spacious with a fantastic bedding. The reception is dependable on the front office manager and varies from passive till active. Disadvantage is the lack of restaurants nearby. You have to drive at least 5 miles to find the Outback Steakhouse, which is good. The hotel should put more effort in advising... More 

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and your review! We are glad to hear that you enjoyed your stay and hope to see you again in the future! More 

virginia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 4, 2015

This hotel was extremely clean and comfortable. The hot breakfast was "HOT", that's a good thing. Stayed for two nights, first night we paid for and the second night was free using our Rewards Points. We booked in advance and upon arrival the cost was down $10. from when we booked and was given the going rate. $10 bucks is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review. We are glad you enjoyed the HOT breakfast we offer and found our hotel clean and comfortable. We look forward to having you stay with us again! More 

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