We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS New England Inn & Suites

#1 of 10 Hotels in Berlin
Certificate of Excellence
Hotel website
Hotel deals
2253 Berlin Turnpike, Berlin, CT 06037
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
BEST WESTERN PLUS New England Inn & Suites
Professional photos View all
Browse nearby
BEST WESTERN PLUS New England Inn & Suites
Write a Review

144 reviews from our community

Traveler rating
    71
    36
    15
    11
    11
See reviews for
62
29
8
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (144)
  • Mar-May only
    (37)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (21)
All months
Manlius, NY
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The facility appeared to be recently redecorated. We found the staff friendly and helpful. The rooms were spacious and nice decorated. The complimentary breakfast was good and the young lady attending the breakfast was friendly and very quick to replace items that had run out. While we did not use the pool, it looked inviting. Good value for the money.

Was this review helpful? Yes
Egg Harbor Township, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

I am a Best Western rewards member and stay with BW because of it's consistent quality of rooms, service, breakfast along with the general availability of an indoor pool and fitness center. The room itself was above typical BW standards as was the fitness center (everything in working order). The breakfast was and the service were as good as typical... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Omaha, Nebraska
Top Contributor
147 reviews 147 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stopped for one night on a trip. Check in was easy with very friendly and helpful staff. Beds were comfortable, room very clean, breakfast area clean and with a good variety. Grounds were well kept. A great place to stay.

Was this review helpful? Yes
Bombay, New York
Contributor
18 reviews 18 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Let me preface this by saying the first night of our stay was ok. Apparently they had hired landscapers to do some work and they had dumped mulch in several parking places and left it there all the time we were there (Friday to Sunday). I could live with that. However, the second night was unacceptable. The first problem we... More 

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review and your aptly titled review. We certainly were having a bad day and the experience you had was not common for our hotel (as you can see from other reviews). We have thank you for your honest review and will be taking the neccesary steps to resolve the issues you experienced. If you have any... More 

Fish Creek, Wisconsin
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 21, 2015

cannot say enough about all the wonderful staff, comfortable rooms and enjoyable amenities offered at reasonable rates at this hotel...when in that area of New England we always stay here and are already looking forward to our next stay in a few weeks!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review. We are happy to hear you always enjoy your stay and hope to see you again when in New England! More 

Hartford, Connecticut
1 review
5 of 5 stars Reviewed April 17, 2015

Great service provided by Sara. Very professional, friendly and courteous. I enjoyed excercise room with modern equipment. Great service provided by Sara. Very professional, friendly and courteous. I enjoyed excercise room with modern equipment.

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review. We are happy to hear that you found our hotel met your needs for a business trip. We hope to see you again when in Connecticut. More 

Stonington, Maine
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

Having just driven the east coast, pulling into the Berlin, CT, BW and being greeted so warmly by Sara was a great relief for us road weary travelers. Sara is the best! She quickly checked us into our room and updated us on the latest hotel special offer. Next we saw Ann who so capably manages the breakfast area and... More 

Was this review helpful? Yes 1
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review. We are glad to hear that you enjoyed your stay and the friendly service from our staff. We look forward to having you stay with us again! More 

Waterbury, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 10, 2015 via mobile

It was a very nice stay the front desk staff are very polite and courteous.and always ready to help. The breakfast in the morning is very good and they sometimes make cookies during the day. Only issue we had which wasn't a problem was the pool is very chlorinated but fun my neice came out a blonde. It was very... More 

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review and we are glad you enjoyed your stay along with our breakfst and friendly staff. We will certainly make adjustments to our swimming pool as needed. Thank you again and we hope to see you again! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2015

It had been a couple years since staying last at this hotel Significant improvements like new carpeting throughout, appearance of rooms enhanced, as well as lobby and outside. My only problem was having to get room keys reprogrammed twice and keys did not work for accessing pool area. I had be let in by desk clerk. Overall I must this... More 

Was this review helpful? Yes 1
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for recently staying with our hotel and your review. We are glad you enjoyed our updated rooms and thanks for calling your stay "fabulous" - we certainly appreciate it! We will look into the keycard issue and surely address the matter. Thank you again for staying with us and we hope to see you again soon! More 

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

I highly recommend this hotel. The hotel manager drove me to the Amtrak station in his own car when my taxi didn't show up in time for me to catch my train. I was impressed and very grateful! The hotel is clean, comfortable and nicely decorated. Great value.

Was this review helpful? Yes 1
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and for your review. We were happy to go the extra mile to get you to your train on time! We hope to see you again when you are in the area! More 

Questions? Get answers from hotel staff and past guests. Ask a question

47 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Room/suite (8)
Viewed
Bathroom (3)
Viewed
Dining (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Room/suite (14)
Viewed
Business center/function rooms (2)
Viewed
Dining (4)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (2)
Viewed
Bathroom (1)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay