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All 9 Berlin hotels

BEST WESTERN PLUS New England Inn & Suites

2.5 of 5 Hotel   |   2253 Berlin Turnpike, Berlin, CT 06037
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Ranked #1 of 9 Hotels in Berlin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
MrsKChap
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106 reviews from our community

Traveler rating
    54
    21
    12
    10
    9
See reviews for
47
22
5
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
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English first
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    (106)
  • Mar-May only
    (25)
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    (32)
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    (35)
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    (14)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I stayed here over the weekend and was greeted by Sara. She was very sweet and attentive. She was just hands on and always has been. We have been coming here for a few years and it feels good to see a familiar face and great personality. The only issue I had was when we checked out... More

Was this review helpful? Yes 2
Homosassa, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here from 9/11/14 to 9/16/14. We requested and received an early check-in from Christopher Schroeder, the Front Office Manager. He was very pleasant and helpful throughout our stay, even helping me get our Delta boarding passes from the lobby computer. Our room was clean, comfortable, and located facing the woods as was suggested to us here on Trip... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your recent stay with us and your review. We are glad that you enjoyed your stay and our staff, and found our hotel to be an exceptional value. We look forward to having you back! More

Meriden, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Awesome place to stay. or the weekend. Place to get away from all the stress and drama for once. such as, emt classes and work. the people working there are very nice and confident on helping you with everything you may need for your stay to be extra comfortable. Never complained about anything and when I needed something, they assisted... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your recent visit and review of our hotel. We are pleased to hear you enjoyed our hotel and out staff's attentive service! We look forward to having you stay with us again! More

Flanders,NY, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've joined the rewards program at best western. I've stayed at quite a few and this was my best experience to date. Pool was great, didn't reek of chlorine, and was nice and warm. Breakfast was the only disappointment. It was not horrible, just not on par with the rest of the experience.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review and recent stay with our hotel. We appreciate your candid feedback and are reviewing out breakfast offering to provide a better experience to our guests. We sincerely appreciate you calling us the "BEST Best Western Yet" and look forward to having you stay with us again in the future! More

N.E. Ohio
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our night prior to our arrival in Boston and then on to Cape Cod was spent at the Best Western Plus in Berlin, Connecticut. Our experience could not have been better! The hotel was clean, well laid out, convenient to restaurants and ever so comfortable! We plan to stay at this property again next year when we again plan to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review and recent visit on your way to Cape Cod. We're glad you found our hotel clean, comfortable and convenient! We look forward to having you stay with us again in the future! More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 20, 2014

My sister recently moved to Connecticut and my family has zero knowledge of the area. While planning our first visit, I researched several hotels in the vicinity of her new home in Middlefield. Impressed with the great price and appealing photos, we decided to stay at the Best Western. Upon our arrival, my family and I were thrilled to find... More

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear Taffeta, Thank you for your review! We are happy to hear you enjoyed our hotel and the exceptional value we provide. We look forward to having you stay with us again while visiting your family in Middelfield or the many attractions our area has to offer! More

Reading, Pennsylvania
1 review
5 of 5 stars Reviewed August 11, 2014

An awesome experience. I enjoyed my stay at this Hotel, from the day I checked in thru to the day I checked out. The staff was knowledgeable and friendly. Awesome... you guys are Great! We will attempt to make another reservation here in the future for our family get togethers. Thank you.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear Wilfredo, Thank you for your review! We are happy to hear that you thoroughly enjoyed your stay with us and look forward to having you stay with us again! We know you have a lot of choices in accommodations and appreciate you chosing our Best Western PLUS. More

Aurora, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed July 18, 2014

From the time we arrived at this hotel it seemed that the front desk staff was unorganized and did not really want to believe anything that we told them. When we arrived we found they had booked us in two smoking rooms when we clearly had booked non-smoking and they were both two queen beds on the second floor. The... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear William P. Thank you for your review. We'd like to apologize that your stay was not 100% perfect and will be using your feedback to improve our service and ammenities. Thank you for staying with our Best Western PLUS. More

Camdenton, Missouri
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

This was a nice best western, above average room quality. Only real issue was with my room keys failing every two days (I stay in hotels over 100 nights per year, I know phones etc can erase them), second issue was with getting coffee packets in room. 7 out of 11 days they didn't leave fresh packets in the room.... More

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you very much for your review. We are happy to hear that you enjoyed most of your stay but will certainly work with our team to rectify the issues that made your stay less than 100% perfect. Thank you for staying with us and we hope to have another opportunity to accommodate you again in the future. More

Middle River, United States
1 review
5 of 5 stars Reviewed July 15, 2014

The hotel was really nice. It was clean and the staff were really helpful. I would definitely stay here again if I visit the area. When we needed towels and asked at the front desk, the lady at the desk went and got towels and gave them to us in a new laundry bag. They were still warm so that... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thanks for your review! We are glad to hear you find our hotel to be clean and comfortable and our staff to be helpful! We certainly hope to see you again when you are in the area. More

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Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Turnpike, Berlin, CT 06037
Phone Number:
Location: United States > Connecticut > Berlin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Number of rooms: 52
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Also Known As:
Best Western Plus New England Hotel Berlin
Best Western Plus New England Inn And Suites
Best Western Berlin
Berlin Best Western

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