We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 9 Berlin hotels

BEST WESTERN PLUS New England Inn & Suites

2.5 of 5 Hotel   |   2253 Berlin Turnpike, Berlin, CT 06037
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Save up to 20%
Save Saved
You added BEST WESTERN PLUS New England Inn & Suites to your Saves list
BEST WESTERN PLUS New England Inn & Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
72%
Ranked #1 of 9 Hotels in Berlin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Eric D Meriden, United States
Write a Review

104 reviews from our community

Traveler rating
    52
    21
    12
    10
    9
See reviews for
47
21
5
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Meriden, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Awesome place to stay. or the weekend. Place to get away from all the stress and drama for once. such as, emt classes and work. the people working there are very nice and confident on helping you with everything you may need for your stay to be extra comfortable. Never complained about anything and when I needed something, they assisted... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Flanders,NY, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

I've joined the rewards program at best western. I've stayed at quite a few and this was my best experience to date. Pool was great, didn't reek of chlorine, and was nice and warm. Breakfast was the only disappointment. It was not horrible, just not on par with the rest of the experience.

Review collected in partnership with Best Western

Was this review helpful? Yes
N.E. Ohio
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Our night prior to our arrival in Boston and then on to Cape Cod was spent at the Best Western Plus in Berlin, Connecticut. Our experience could not have been better! The hotel was clean, well laid out, convenient to restaurants and ever so comfortable! We plan to stay at this property again next year when we again plan to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My sister recently moved to Connecticut and my family has zero knowledge of the area. While planning our first visit, I researched several hotels in the vicinity of her new home in Middlefield. Impressed with the great price and appealing photos, we decided to stay at the Best Western. Upon our arrival, my family and I were thrilled to find... More

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear Taffeta, Thank you for your review! We are happy to hear you enjoyed our hotel and the exceptional value we provide. We look forward to having you stay with us again while visiting your family in Middelfield or the many attractions our area has to offer! More

Reading, Pennsylvania
1 review
5 of 5 stars Reviewed August 11, 2014

An awesome experience. I enjoyed my stay at this Hotel, from the day I checked in thru to the day I checked out. The staff was knowledgeable and friendly. Awesome... you guys are Great! We will attempt to make another reservation here in the future for our family get togethers. Thank you.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear Wilfredo, Thank you for your review! We are happy to hear that you thoroughly enjoyed your stay with us and look forward to having you stay with us again! We know you have a lot of choices in accommodations and appreciate you chosing our Best Western PLUS. More

Aurora, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed July 18, 2014

From the time we arrived at this hotel it seemed that the front desk staff was unorganized and did not really want to believe anything that we told them. When we arrived we found they had booked us in two smoking rooms when we clearly had booked non-smoking and they were both two queen beds on the second floor. The... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear William P. Thank you for your review. We'd like to apologize that your stay was not 100% perfect and will be using your feedback to improve our service and ammenities. Thank you for staying with our Best Western PLUS. More

Camdenton, Missouri
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

This was a nice best western, above average room quality. Only real issue was with my room keys failing every two days (I stay in hotels over 100 nights per year, I know phones etc can erase them), second issue was with getting coffee packets in room. 7 out of 11 days they didn't leave fresh packets in the room.... More

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you very much for your review. We are happy to hear that you enjoyed most of your stay but will certainly work with our team to rectify the issues that made your stay less than 100% perfect. Thank you for staying with us and we hope to have another opportunity to accommodate you again in the future. More

Middle River, United States
1 review
5 of 5 stars Reviewed July 15, 2014

The hotel was really nice. It was clean and the staff were really helpful. I would definitely stay here again if I visit the area. When we needed towels and asked at the front desk, the lady at the desk went and got towels and gave them to us in a new laundry bag. They were still warm so that... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thanks for your review! We are glad to hear you find our hotel to be clean and comfortable and our staff to be helpful! We certainly hope to see you again when you are in the area. More

Providence, Rhode Island
1 review
2 of 5 stars Reviewed July 6, 2014

The pool was so cloudy and the chemicals were overbearing. My family's eyes and skin were burning and we had to get out. The breakfast was also not as good as other Best Western's that we have stayed in. I was disappointed to find out there was no hot tub and the fitness center seemed like you were in a... More

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review. We are sorry to hear that your stay was not perfect and will certainly investigate the issues that you experienced to rectify them. Thank you for staying with us. More

MEDFORD NY, United States
1 review
5 of 5 stars Reviewed July 4, 2014

the towels, the linens,the room were all clean. The bed was super comfy, and roomy. the lights were adequate. the room had a microwave, mini fridge and coffee pot. the a/c was cold. The room was big , had a couch and a chair and a desk and a chair and a coffee table .. I would reccomend this hotel... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review! We are glad that you enjoyed your stay finding our hotel to be comfortable and that you would recommend it to anyone! Thank you for staying with us and we hope to see you again soon. More

Owners: What's your side of the story?
If you own or manage BEST WESTERN PLUS New England Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN PLUS New England Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Turnpike, Berlin, CT 06037
Phone Number:
Location: United States > Connecticut > Berlin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Travelocity, Priceline, Tingo, Cheap Tickets, Venere and Otel so you can book your BEST WESTERN PLUS New England Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus New England Hotel Berlin
Best Western Plus New England Inn And Suites
Best Western Berlin
Berlin Best Western

23 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3)
Viewed
Bathroom (1)
Viewed
Room/suite (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (13)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (1)