We stayed at the Evergreen on an overnight bike tour (paid $120 a night including the mountain view upgrade) and were quite happy with it. Clean, comfortable, nice room and the front desk staff was fine. They also have an indoor bike storage room which was really great, they did not object at all to us rolling our bikes through... more

Check-in- Had to tear the guy away from his book for service. Clerk couldn't communicate about anything in Vail. Ask a question, get a dumb stare or "I don't know" response...generally expect a response like, good pizza joint downtown, free shuttle out the back door will take you there- Incident: People screaming in hallway with F-bombs at 2:30 am, asked... more

We stayed at the evergreen for 3 nights , we had no problems the staff was wonderful , the waiters in the bar were also out at the pool and took great care of us . we did not have to wait for anything same with the restarant. It was nice and close to all the activities happening in the... more

We booked directly with the hotel. We were able to get a low price and free upgrade to a king suite with a great view of the Mountains. My wife and i got to the hotel in midmorning and were able to check in right away. Front desk personnel was very friendly and helpful with arrangemnets for ski rentals, lift... more

The Evergreen is a basic hotel which has seen better days. However, our room was spacious and clean, the staff were all helpfull polite and friendly and the hot tub and outdoor pool were fine. The public area's were kept clean but the hotel is in need of a refit. That said it does offer clean comfortable, good value accomodation... more

Very rude staff, poor service, dirty rooms, and run down facilities. The location is good, but that is the ONLY thing going for this place. more

We booked using Priceline so we got a decent price for the room. I see that other people were complaining about the rate, ours was $160. It seemed like a good value for the money. We were on motorcycles. Even though it was raining, they would not let us park under the covered pull in at the front, most hotels... more

This property is tired,poorly managed,the rooms were dirty,and the maid service would arrive anywhere from 7:30 a.m. to 4p.m. No food and or liquor service until 4.p.m.--front desk staff poorly trained and not helpful---parking on weekend is difficult----I/we would highly suggest you look around for other properties as the rate is not reflective of the quality---it was a very bad... more

We were charged an extra room we never booked or stayed in and it was charged to the wrong credit card. When we called to recognize and fix the problem, we received rude and in my opinion, unacceptable customer service. Calls were not returned and we were continually argued with. The hotel is outdated, but a clean and satisfactory place... more