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Arrabelle at Vail Square, A RockResort

#8 of 33 Hotels in Vail
Certificate of Excellence
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675 Lionshead Place, Vail, CO 81657
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Arrabelle at Vail Square, A RockResort
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472 Reviews from our TripAdvisor Community

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Plano, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Ok,listen. This is a nice hotel. But! It is way over priced for what you get. Concierge was rude and put out when we asked for help. The breakfast restaurant was very slow service, and my wife's omelette was cold when they brought it out. We complained to manager but never heard back. Really what you're paying for at this... More 

Helpful?
Thank BluesteelBo
Jonathan B, General Manager at Arrabelle at Vail Square, A RockResort, responded to this review

BluesteelBo, Thank you for providing feedback from your recent stay with us. I am incredibly disappointed that we did not provide a tremendous experience at every turn. The Arrabelle's reputation for our product, location AND service is paramount to us and I apologize for the issues experienced. I would love the opportunity to speak further in detail regarding your comments... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I've stayed here many, many times and I must say that finally I am absolutely impressed with the level of service I have received. Mr Brownlee is an amazing manager and has gotten his staff to understand the expert personal care that clients expect at a $800+/night hotel. He gave me his word he would ensure my visit was perfection... More 

Helpful?
Thank Doclindaindy
Jonathan B, General Manager at Arrabelle at Vail Square, A RockResort, responded to this review

Doclindaindy, You are so very kind and generous to provide such a glowing review. I am pleased that we were able to rise to the occasion once again. I was so proud to be able to share this with our staff and they really do work incredibly hard to serve every guest. This includes our bell team who I too... More 

Nashua NH
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The Arrabelle is a very nice hotel. The lionshead village feels to me like it's still in development. A decent amount of construction going on but nothing that interferes with your stay at the hotel. The spa is very nice, you get access to the steam / whirlpool / dry sauna, showers if you stay at the hotel which comes... More 

Helpful?
Thank TimGardner
Jonathan B, General Manager at Arrabelle at Vail Square, A RockResort, responded to this review

TImGardner, Thank you for the recommendation for anyone to visit The Arrabelle. You have detailed so many of our great features including location, the spa, our rooms, beds, balconies and ski valet. I apologize that The Tavern did not excite you as it is normally such a fun venue for all meal periods. Our new Executive Chef will be bringing... More 

Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Beautiful spot right in center of Lionshead. 1 min walk from Gondola. Beautiful rooms, very cozy, relaxing and luxurious. Staff were great, very helpful at all times. All amenities you would expect. Good gym, outdoor pool. Only negative is would expect a better restaurant for this level of hotel. Great for breakfast or casual food. Menu, ambience for dinner not... More 

Helpful?
Thank Hugh M
Jonathan B, General Manager at Arrabelle at Vail Square, A RockResort, responded to this review

Hugh M, Thank you for the recognition of our great amenities and staff. I appreciate your sentiment about evening dining at The Arrabelle and I am pleased to announce that we have recently hired a new Executive Chef whose objective will always be to marry the hotel and restaurant as one experience. We look forward to showing you all of... More 

Grand Junction, Colorado
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I simply cannot say enough positive things about The Arrabelle at Vail Square! The gorgeous facilities, helpful staff and numerous amenities were second to none. Even though the hotel is pretty large, it had the feel of an intimate European lodge. And definitely treat yourself to a massage in the beautiful spa.... Best massage ever!! We're already looking forward to... More 

Review collected in partnership with this hotel

Helpful?
1 Thank L M
Jonathan B, General Manager at Arrabelle at Vail Square, A RockResort, responded to this review

L M, Your "Best vacation ever" headline is exactly what our team aims towards with every guest. I am so very glad that you were able to enjoy the property including and incredibly special Spa. We also look forward to your next visit. Kind regards, Jonathan Brownlee General Manager More 

Fayetteville, N.C.,USA
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this resort for three nights with my son& his wife& two year & six years old! We stayed on 5th floor in very spacious room with fireplace & heated bathroom floor. They were on 3rd floor room with balcony. Very safe & secure hotel with key needed to enter & to access elevator to room. Go out... More 

Helpful?
1 Thank catlover10
Jonathan B, General Manager at Arrabelle at Vail Square, A RockResort, responded to this review

catlover10, I am so pleased that your family enjoyed your time at our very special property. The location, service, amenities and - the hot chocolate cart at 3:30 all make it convenient. Thank you again and we look forward to your return. Kind regards, Jonathan Brownlee General Manager More 

Greenville, South Carolina
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you want the Quintessential Vail Experience, the Arrabelle is the only place to stay! This is our 3rd time returning to the Arrabelle (after staying at the Ritz, Four Seasons and Marriott in previous years) and this time we experienced the definitive reason WHY the Arrabelle is set apart from the rest of the higher-end Vail resorts! As always,... More 

Helpful?
4 Thank PeacefulSoul2
Jonathan B, General Manager at Arrabelle at Vail Square, A RockResort, responded to this review

PeacefulSoul2, Thank you so very much for the kind words. I am so incredibly proud of the staff and how they treated your family, even in very tough times. This type of personalized service is our mission at The Arrabelle and to see such a response really warms my heart. The Angels have all been publicly recognized at the highest... More 

Northbrook, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was our second stay at the Arrabelle at Vail Square. The first trip two years ago, as well as this recent one, were both superlative in terms of the glorious weather and surrounding natural beauty, the restaurants in & around Vail, the exceptional skiing & fun snow tubing, and the fun vibe of Lionshead and Vail Village. But, the... More 

Helpful?
4 Thank suburbanfadio
Jonathan B, General Manager at Arrabelle at Vail Square, A RockResort, responded to this review

suburbanfadio, You review reflects incredible detail and I thank you for taking the time to share your feedback. I am incredibly disappointed that you did not enjoy your time with us and that there were aspects of the stay that could be improved. Our intention is to always trade price with value and I am sorry that we did not... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 31, 2015

Cannot believe what a waste of time and money. This hotel is lacking in so many ways I don't know where to begin. The hotel lobby area is unwelcoming and not comfortable for families to sit and enjoy Apres ski drinks. For families with children its customary for most ski hotels to offer hot chocolate and cookies, however in this... More 

Helpful?
8 Thank dina w
Jonathan B, General Manager at Arrabelle at Vail Square, A RockResort, responded to this review

dina w, Thank you for taking the time to provide such candid feedback from your December stay. I apologize that our services fell short of your expectations. The detail provided is important for us to evaluate those services such as the location of our afternoon hot chocolate and cookies cart located on our sky bridge overlooking the ice rink and... More 

Dallas, Texas
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

Without doubt, this is one of the most beautiful hotels I have ever stayed at (and I've stayed at some high end hotels). Every detail is perfect from the heated floors in the bathrooms to the fireplace in the bedroom. We were greeted by name as we pulled up in our car and from that moment I knew this was... More 

Helpful?
3 Thank Paul G
Jonathan B, General Manager at Arrabelle at Vail Square, A RockResort, responded to this review

Dear Paul G, Thank you kindly for the positive review of our property. It brings us great joy to hear that The Arrabelle is considered as 'one of the most beautiful hotels' you've ever stayed at - we certainly do take pride in the smallest details which make all the difference! We look forward to creating another memorable experience for... More 

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