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Holiday Inn Hotel & Suites Trinidad

3.0 of 5
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3130 Santa Fe Trail Dr, Trinidad, CO 81082
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Holiday Inn Hotel & Suites Trinidad
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Ranked #5 of 10 Hotels in Trinidad
A recent review
4 of 5 stars reviewed 2 days ago
Alan W
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133 reviews from our community

Traveler rating
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    14
    7
    8
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42
43
8
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

First of all I couldn't be happier with the hotel service and the quality of bed, both of those were great. That being said, the restaurant took over fort give minutes to make eggs, made them wrong, all while the servers ignored their customers. I was seated, my order was taken, and after forty five minutes of no contact, I... More 

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Top Contributor
71 reviews 71 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed her last night on our way from Dallas to Breckenridge. Jude at the front desk was very helpful and got our favorite room 134, near the exit. Our dogs like it here and the staff is very accommodating, making sure we always have a fridge and microwave, as requested. We have been coming here for 5 years and have... More 

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Kevil, Kentucky
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have been a business traveler for many years, this is a shame. I need to make sure someone is accountable. I tried to check in with my business partner and did not get a warm greeting from the front desk clerk Shelby. I asked question about rates and breakfast and was told we are NOT AN EXPRESS. So I... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Trinidad, responded to this review

Dear Paul B, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service, especially to our valued IHG Rewards Club members. However, it seems that we were not able to execute an exemplary hotel stay experience due to the type of customer service received. Please accept our sincere apologies for the... More 

Gulliver, Michigan
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When we registered during a spring snowstorm with hail at the CO-NM border, the desk clerk who--granted--probably tells people this dozens of times daily: "There is no free breakfast in THE INN" although we have a dining room. Well, duh! Obviously not the friendly one from Querina V's review. We've stayed at both types and know the difference--we read names.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Trinidad, responded to this review

Dear Vicki H, Thank you for taking the time to express your thoughts and concerns about your recent stay. It is nice that you found our breakfast selection to be good. However, it is regrettable that you received below par service from our hotel staff. We take all comments seriously and your feedback will be used to improve on what... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed April 3, 2015

My family and I stopped in Trinidad on the way back from Colorado Springs. We wanted to cut the trip in half from Colorado Springs to Santa Fe, New Mexico. When we walked through the door, we greeted by a very friendly woman who worked at the front desk. Check in was easy and the room we stayed in was... More 

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Fort Worth, Texas
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed March 8, 2015 via mobile

Ridiculous!! Husband went to get breakfast the women handed him two coffees, two boxes of frosted flakes which he didn't ask for, one bowl and a fork (?) then told him he owed her 48c! Picture will be added. The hotels has paper thin walls so you can hear every conversation in the adjacent rooms! Thank goodness it was just... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Trinidad, responded to this review

Dear Sharron M, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Rapid City, South Dakota
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 3, 2015

Weather (fog & ice) compelled us to stop at this hotel. It was decent, but with tax the total was $168. It's like they knew they had us. I think we had a handicap room - the doors were strange. The bathroom was quite cold, but if you left the door open to warm it up, the room door would... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Trinidad, responded to this review

Dear BHMaggie, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanliness, shower and the internet service. However, we’re sorry we fell below your expectation regarding the air conditioning and the bathroom door. We will look into these concerns. I assure... More 

Loveland, Colorado
Top Contributor
80 reviews 80 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 26, 2015

We stopped in on our way out of CO. This hotel has always been warm and inviting. I am a Platinum member so was upgraded to a larger room, unfortunately, I didn't know until later in the evening we would have the scent of the grill from the restaurant. Otherwise everything was very nice. Try to stay away from room... More 

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Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 18, 2015

This is the second time we have stayed here. Completely different experience from the first time. We were not greated as IHG members nor did he say anything about us being platinum members. The front desk staff made us wait 20 minutes to check in while he was on the phone just chit chatting. The food was terrible. Had a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Trinidad, responded to this review

Dear ClevelandWheeler, Thank you for taking the time to write your review. We appreciate you bringing your concern to our attention. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your reservation in further details.I have sent you a private message in an effort to obtain more information. Sincerely, Connie... More 

Nathrop, Colorado
Top Contributor
54 reviews 54 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 28, 2015 via mobile

What can I say? This Holiday Inn is clean, quiet, pleasant and friendly. They have great beds which provide a good night's sleep. We have stayed here twice. Not an express, but then the "free" breakfasts are really not that great anyway. The small restaurant is adequate and they do have a bar for easing the travel weary bones. A... More 

Was this review helpful? Yes 2
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