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Pinnacle Grand Jomtien Resort & Spa

Certificate of Excellence
37/2-11 Moo 2, Sukhumvit Road | Na Jomtien, Sattahip, Chonburi, Jomtien Beach, Pattaya 20250, Thailand
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1 room 1 guest
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Pinnacle Grand Jomtien Resort & Spa
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275 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (47)
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Sydney, Australia
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was a very pleasant surprise. The grounds are extensive with two pools and a private beach. There are rooms of different standards and price. We had a standard suite with garden access. The room was comfortable and clean, with all of the facilities expected of a 4 star hotel. The breakfast buffet was large with both Thai and... More 

Was this review helpful? Yes 1
Hotels-Resorts P, Guest Relations Manager at Pinnacle Grand Jomtien Resort & Spa, responded to this review

Dear Mr Stephen P, Thank you for taking the time to post a review on TripAdvisor. I was delighted to read that you had a great experience with us and I was very pleased to hear that you found the staff friendly.I am very happy to know that you have enjoyed the lay-out of our resort. We are always doing... More 

Bedfordshire, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was fine, but a bit tired, which is a general comment of the whole place. Staff were great and friendly and the location is good, but a bit away from the main beach area Shuttle into town was a good idea, but could be more frequent I guess it would be good for a quiet family holiday Food options... More 

Was this review helpful? Yes 2
Riyadh, Saudi Arabia
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The resort which looks obviously very old everywhere. The hotel is about 11km from main pattaya areas. There was only store and restaurant outside the hotel. The hotel charges 80 bhats per person for shuttle bus to Mike Mall which should be given free considering the disadvantageous location of this resort. I used GrabTaxi app to book my ride which... More 

Was this review helpful? Yes 1
Hotels-Resorts P, Guest Relations Manager at Pinnacle Grand Jomtien Resort & Spa, responded to this review

Dear Mr Bakhar S, Thank you for taking the time to review us in TripAdvisor, following your stay. I am glad to hear that your stay was great during the time at Pinnacle Grand Jomtien Resort and you also appreciated our staff at the ABACA. For the pools and the gardens, I am delighted to hear that you enjoyed it... More 

Glasgow
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is a peaceful resort with its own beach. The place was clean, well looked after and had a relaxing atmosphere. We found that many of the visitors here belonged to tour groups, who leave for excursions early in the morning and return after dinner, so the resort did not feel busy during the day even though we stayed in... More 

Was this review helpful? Yes 3
Hotels-Resorts P, Manager at Pinnacle Grand Jomtien Resort & Spa, responded to this review

Dear JWSLW, Thank you for your kind sharing the experience during stay with us and I am very delight to read your nice comments. It was my pleasure to learn that you thoroughly enjoyed stay with us and appreciated our overall amenities and facilities especially, the service from my colleague which I have shared to them. Thank you for the... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 18, 2015

We've being for 2 days only, but liked this place. Green and peaceful hotel with amazing tree near restaurant. Too far from center. Free buss is only when you take 10 days reservation. Too expensive car to Pataya. Anyway , we think it a good holiday for family. Stuff doesn't know English at all except Resection.

Was this review helpful? Yes
Hotels-Resorts P, Manager at Pinnacle Grand Jomtien Resort & Spa, responded to this review

Dear Maria S, Thank you for your kind sharing the experience during stay with us and I am very delight to read that you found us the excellent hotel. It was my pleasure to learn that you thoroughly enjoyed stay with us and appreciated our overall amenities and facilities especially, the service from my colleague which I have shared to... More 

Roanoke, Virginia
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 6, 2015

Flawless. We have 2 older kids and 2 babies. We never thought a vacation was possible with so many kids, but this place was wonderful. The numerous pools and choices of rooms are great! We HIGHLY recommend the "Superior Bungalow" rooms. You can't beat having a private pool right outside your room! Also, based on what we saw from other... More 

Was this review helpful? Yes 4
Hotels-Resorts P, Manager at Pinnacle Grand Jomtien Resort & Spa, responded to this review

Dear the4cokes Greetings from Pinnacle Grand Jomtien Resort, where tradition lives on! It was my pleasure to read your review with thankful for taking your time to share the experience on TripAdvisor. Moreover, I was very delighted to learn that you thoroughly enjoyed staying with us. Thank you for left your highly recommend to us and I really do appreciated... More 

Chiang Mai, Thailand
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 14, 2015

I have read other reviews criticizing below standard quality of their staffs and their ignorance but I can assure you that I found out quite opposite to those negative claims. Receptionists were friendly. Both young and old housekeepers greeted us every time when they saw us around. During checkin, our receptionist put other guess to our pre-booked room which was... More 

Was this review helpful? Yes 2
Hotels-Resorts P, Manager at Pinnacle Grand Jomtien Resort & Spa, responded to this review

Dear Sylarx, Thank you for spending the time to write a review for us in TripAdvisor. I was delighted to read that you found us very good and impressed our service as well. Thank you so much for visit us and and we hope we could have the further opportunity to welcoming you back again. With kind regards Mr. John... More 

Bangkok
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 13, 2015

I spend only a night in this resort. It is located on the Jomtien beach. There are 2 swimming polls, 2 restaurants, 1 tailor, and a salon. Service, room condition, and breakfast are on average level. Try a restaurant near the hotel, called glass house.

Was this review helpful? Yes 2
Hotels-Resorts P, Manager at Pinnacle Grand Jomtien Resort & Spa, responded to this review

Dear Noom-Noom, Greetings form Pinnacle Grand Jomtien Resort and thank you for sharing your experience with us. It was nice reading your kind review in TripAdvisor. I truly appreciated and thank you again for taking the time to write it for us. We looking forward to see you soon. best regards John Hoermann Assistant Manager Pinnacle Grand Jomtien Resort prjgr2@pinnaclehotels.com More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2015

After looking for a place to have our wedding we choose Pinnacle Grand Jomtien. Khun Somikate and his staff made us feel very welcomed and at home since the first day. All our requests for the wedding were meet and also exceeded our expectations. Words cannot describe how happy we were of how professional and the length of detail and... More 

Was this review helpful? Yes 1
Hotels-Resorts P, Manager at Pinnacle Grand Jomtien Resort & Spa, responded to this review

Dear Tony G I was really pleased to read your feedback following your recent stay and your Wedding Ceremony at Pinnacle Grand Jomtien Resort. I am delighted to read your review and learn that you had a relaxing stay with us and also appreciated the service from my colleague. It was indeed our pleasure to have you as our guest... More 

Kiev, Ukraine
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 28, 2015

We've been staying at Pinnacle in May 2015 during the honeymoon. Advantages: the hotel is located in a beautiful garden, the sea is relatively clean (in comparison with the sea in Pattaya, unsuitable for swimming), the food (breakfast) is good, even some local meals occur. Disadvantages: hotel staff ignored us as if we were ghosts. Noone smiles - dissappoints a... More 

Was this review helpful? Yes 2
Hotels-Resorts P, Manager at Pinnacle Grand Jomtien Resort & Spa, responded to this review

Dear Helen Greetings from the Pinnacle Grand Jomtien Resort, Please accept my sincere apology for the possible inconvenience you have experienced during your stay and it was my deepest regret to learn that we could not meet with our guest satisfaction. We will talk about your review in our morning briefing and make sure, that the proble with the bed... More 

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