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Crossland Economy Studios - Denver - Thornton

2.0 of 5
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8750 Grant Street, Thornton, CO 80229 (Formerly Crossland Denver / Thornton)
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1 room 1 adult
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Crossland Economy Studios - Denver - Thornton
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51 Reviews from our TripAdvisor Community

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Nutley, NJ
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed October 10, 2015

We have stayed at this hotel in the past and we were so surprised at how it has gone downhill. It is a studio room with full kitchen. You have to ask the front desk for any utensils, pots, dishes, etc. because there is nothing in he room because the people steal them. It has not been remodeled in years.... More 

Helpful?
1 Thank illerrep
Manager_11525, General Manager at Crossland Economy Studios - Denver - Thornton, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to... More 

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 5, 2015

This is without a doubt the dirtiest hotel and hotel room that I have ever checked into. The carpet has black stains, if you walk around without shoes the bottom of your feet turn black. The previous tenants clothes, trash and food were left in the dresser drawers and under the bed. Previous tenants food items were left in the... More 

Helpful?
1 Thank Chris N
Manager_11525, General Manager at Crossland Economy Studios - Denver - Thornton, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation that you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. Thank... More 

Travelers are raving about these Thornton hotels

Level Contributor
2 reviews
4 of 5 stars Reviewed August 25, 2015

The staff was great overall. They helped with directions to were I needed. The staff was friendly and responsive to my needs. The price was good for the amenities. TV upgrades needed was tho only down fall.

Helpful?
Thank mario d
Manager_11525, General Manager at Crossland Economy Studios - Denver - Thornton, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our friendly customer service and all the amenities our hotel has to offer. I’m thrilled that you found our hotel to be a great value! Thank you again for your kind words. The staff and I would love to provide... More 

Wesley Chapel, Florida
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 9, 2015

Hotel staff very pleasant. Economy room two queen beds are firm, pillows a bit soft but overall a good quiet place to stay. Priced a little high for a weekly stay.It is within walking distance to walmart and dunkin doughnuts. Water park close by and public transportation available.

Helpful?
1 Thank maryloudostaler
Manager_11525, General Manager at Crossland Economy Studios - Denver - Thornton, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our friendly and accommodating staff. I’m glad to hear that you enjoyed our comfortable beds and convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Florida
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed July 7, 2015

I did not do normal research on this hotel as it was included in a prepaid Orbitz package where I requested a "double, non-smoking". Got a smoking room with small double (didn't know doubles were that small). The TV was blurry so we couldn't even distract ourselves. No maid service. SMALL: I don't think some of the staff could fit... More 

Helpful?
Thank Mustangs81
Manager_11525, General Manager at Crossland Economy Studios - Denver - Thornton, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I apologize if we failed to explain... More 

2 reviews
1 of 5 stars Reviewed July 4, 2015 via mobile

First of all you book the room ask for a king bed .you get there to check in and are told it's first come first serve! !! Bad idea then you are told you have to pay for the room up front ?? Realy .also the kitchen wares are extra . Then you find out that the room you get... More 

Helpful?
Thank Sara P
Manager_11525, General Manager at Crossland Economy Studios - Denver - Thornton, responded to this review

I appreciate you bringing your experience to our attention. The service and cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. While we no longer keep dishes in guest rooms, these items are available upon request for no additional fee. To uphold our company’s high standards, I will be retraining our staff on the importance of... More 

San Marcos, California
2 reviews
2 of 5 stars Reviewed June 30, 2015 via mobile

The staff was amazing and had customer service skills... and was very cordial. The property is in a great location, but shame on the owners for not providing this great group of employees a better maintained hotel - something they could be proud of, instead of making excuses for. Screens are ripped, door latches are falling off. Carpets are filthy... More 

Helpful?
Thank nancyjmack
Manager_11525, General Manager at Crossland Economy Studios - Denver - Thornton, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your kind comments regarding our staff; however, I sincerely apologize for the cleanliness and maintenance issues you experienced. To uphold our company’s high standards, we are working on power washing the sidewalks and the exterior of our building as well as retraining... More 

Riverton, Wyoming
Level Contributor
173 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed June 30, 2015

I was traveling to Denver for some medical testing and was sent here for a value room. $90.00 bucks! This place shouldn't have cost over 49.99. For $35.00 more get a Holiday Inn express. This is the dirtiest, most broke down hotel I have ever seen. Do not stay here. This place isn't even safe to stay in. I hurt... More 

Helpful?
1 Thank Hondasaki_cat_girl
Manager_11525, General Manager at Crossland Economy Studios - Denver - Thornton, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that our property was not up to standard. Please accept my apology. In response to your feedback, I will meet with our staff to make sure we are walking the property more often and diligently inspecting our rooms. Thank... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 27, 2015 via mobile

This had to be the nastiest place I've ever seen. Once you get past the tobacco spit on the walls and stairs, the Walmart shopping carts, and the dirty stinky clothes hanging on the hand rails you make it to the room. The room smelled like hundreds of cigarettes had been smoked in it and it had never been aired... More 

Helpful?
1 Thank Devildog0341
Manager_11525, General Manager at Crossland Economy Studios - Denver - Thornton, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be working on retraining our housekeeping staff as well as making sure we are thoroughly cleaning and inspecting rooms prior to guest arrivals. Thank you very much for... More 

Big Water, Utah, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 22, 2015

The woman who checked me in at 1am came to my room and helped me get myself and my children unloaded after a very bad day. The room, though small, provided the amenities that I needed for my few day stay. My only complaint was that the carpet was in need of shampooing, as it turned my babies' hands and... More 

Helpful?
Thank AshesMusica
Manager_11525, General Manager at Crossland Economy Studios - Denver - Thornton, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies for the cleanliness issues you experienced. Still, I am pleased to hear that you had a positive stay overall. I'm glad that our staff made your experience a great one. Thank you again for sharing your comments with us. We look forward to hosting you again... More 

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