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The Westin Snowmass Resort

Certificate of Excellence
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100 Elbert Lane, Snowmass Village, CO 81615 (Formerly The Silvertree Hotel & Conference Center)
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The Westin Snowmass Resort
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The Westin Snowmass Resort
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420 reviews from our community

Traveler rating
    181
    124
    58
    38
    19
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138
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you have the money then this is definitely a great place to stay but be warned it is not cheap. The staff are very helpful and any issues I had with the wifi were quickly resolved. This is a slope side hotel and they have complimentary ski storage which is a nice extra.

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Aurora, Colorado
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My car broke down and had to be towed back to Denver. Therefore, I had to find a room for the night and chose the Westin. I was traveling with a dog and had booked the room online. So, I called just to confirm they accepted pets. I spoke with Jan, who was absolutely wonderful and welcoming. Needless to say,... More 

Was this review helpful? Yes 2
Emma S, Guest Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for leaving us a review. I am disappointed to hear about your poor check in experience. We do keep some vehicles parked outside the front for when guests are staying for a shorter amount of time. It seems we let you down in multiple areas and I sincerely apologize on behalf of all my team. I hope you... More 

Davie, Florida, United States
Top Contributor
65 reviews 65 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great stay at this ski-in /ski-out hotel. This is the second time staying here after its conversion to a Westin and the stay was equally as good as the first time. Friendly and helpful staff, ski valet, outdoor pool and hot tubs after a tiring day and of course, the dream beds. Can't give them a 5 because it's not... More 

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Alta Loma, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were there for two days, I was about to book our stay with another properties but I chose Westin because of the brand and my past experience. Our stays would have been perfectbut something happened at check out When I checked in, I did not know aside of the $35 resort fees, you have to pay an additional $35... More 

Was this review helpful? Yes 3
Emma S, Guest Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for sharing your review. I regret you had a disappointing check in and check out experience. I understand that the additional fees upset you and I do apologize, we are transparent with our fees and make them available to our guests through all booking channels. I am glad that Paul managed to turn your initial experience around. I... More 

Houston, TX
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a very positive experience at the Westin Snowmass. Was there for a ski trip and found it to be everything it needed to be. What stood out above all else was the service across the board. Jackie at the check-in desk was exceptional in greeting us and getting us set up, and everyone I encountered after check-in continued... More 

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New York, NY
Reviewer
4 reviews 4 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am writing this review while still staying at the Westin Snowmass since I can't seem to get anyone to address the many issues we have had while here. My family and I are staying here for 10 nights -- 2 reservations of 5 days each, separated by a night that we had spent in Aspen town. My husband and... More 

Was this review helpful? Yes 4
Emma S, Guest Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for sending us your review. Firstly let me apologize for the terrible experience you have had so far at our property. We certainly appreciate your loyalty to SPG and our property. I will be addressing the front desk with the various shortfalls you have mentioned, I agree a higher level of service professionalism is required and I will... More 

Superior, Colorado
Top Contributor
55 reviews 55 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We went for long weekend to ski. Previously we have stayed there for conference in the summer. As a ski destination it was great. Ski in an out an ski concierge was great as we brought out own equipment. Staff was very friendly except concierge who was rude and useless (we are old hats at Aspen area and wanted some... More 

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Minneapolis, Minnesota
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location of this hotel is near-perfect, if you like skiing Snowmass, and I've stayed at this hotel many times over the past 20 years. They have upgraded many of the common areas and it looks much better. Unfortunately, when the hotel gets busy (e.g. during President's Day weekend), their service seems to suffer greatly which makes for a much... More 

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Palm Desert, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for 5 days of skiing and came at the right time as it was snowing when we arrived. Beautiful sunny days the days we skied. This hotel couldn't be in a better location. There is a valet shop downstairs where you pick up your skis and boots and then you ski down the slope to... More 

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Oak Creek, Colorado
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Fun Lobby- with great view. Good wine cocktail bar there too. Very friendly staff-nice rooms and also a good out door hot tub. Conference facility rooms better than general conference center environment.

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