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Holiday Inn Express Hotel & Suites Pueblo North

#8 of 25 Hotels in Pueblo
Certificate of Excellence
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4530 Dillon Drive, Pueblo, CO 81008
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Pueblo North
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127 Reviews from our TripAdvisor Community

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Traveler rating
    76
    32
    10
    6
    3
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44
26
5
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Alamosa, Colorado
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Stopped in at the last minute. I can tell the property has great potential but it just seems no one cares. Room was moderately clean; the walls in the bathroom needed a good wipe down. The lobby area lacked attention to detail and the breakfast area and service was horrible! We weren't greeted in any way. Nothing was stocked, it... More 

Was this review helpful? Yes 4
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located near restaurants of all kinds. Stayed here for one night and the rooms were great, beds were comfy and bathroom was clean. Breakfast was like all other Holiday Inns, had the usual. Front desk staff was very helpful and friendly. I would return again for sure.

Was this review helpful? Yes
mel o, General Manager at Holiday Inn Express Hotel & Suites Pueblo North, responded to this review

Love it! Glad to hear that we made your stay great. I will pass the information to all my staff for a great job. I am also looking forward to seeing you back in pueblo for another great experience. Thank you. More 

Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel and rooms are nice but the staff was really lacking and made for a poor experience. The breakfast was never staffed with enough people and so they would keep running out of food and the trash cans would be overflowing. The front desk staff was not very friendly or helpful. The pool ended up being closed while we... More 

Was this review helpful? Yes 2
mel o, General Manager at Holiday Inn Express Hotel & Suites Pueblo North, responded to this review

Thank you for taking the time to write a review. I completely understand the frustration of not being able to have your kids enjoy the pool. We test our pool on a daily basis and if not to standards we work to make it right. In this particular situation it took us a little longer than the normal 45 mind.... More 

Fort Worth, TX
Level Contributor
382 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel served our needs. Good location if you are just passing through to another destination. Had recently stayed in new HIE in Amarillo, so this did not match in comparison. Quite surprised that there was not a fridge or microwave in room.

Was this review helpful? Yes 3
mel o, General Manager at Holiday Inn Express Hotel & Suites Pueblo North, responded to this review

Thank you for choosing holiday inn express for your traveling accommodations. I completely understand the expectations of having a refrigerator and microwave in your room from your previous hotel. We have our wonderful suites equipped with refrigerator and microwaves, we also can offer them in our standard rooms per request when making your reservation or at check in at no... More 

Philadelphia, Pennsylvania
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel could have been cleaner. There was a huge scorpion/spider looking bug on the first floor stairwell and I asked the second shift lady to take care of it, but it never happened. It was still there the next morning when I went out to take my bags to the vehicle. The Wi-Fi was horrible and I couldn't connect... More 

Was this review helpful? Yes 4
mel o, General Manager at Holiday Inn Express Hotel & Suites Pueblo North, responded to this review

I will like to start with a huge apology for not meeting your expectations, letting me know will helps us work on improving. I will like to thank for the review and hope to see you soon. More 

2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Summary: the room was musty and thick with dank smells. Mattress was BAD. Room was outfitted with beat up "vintage" chairs. It had no mini frig;, and no microwave. Pathetic. Sadly I checked in too tired and too late to relocate to other hotel. The room was musty and smelled of essence of old hotel. Desk chair was so old... More 

Was this review helpful? Yes 5
mel o, General Manager at Holiday Inn Express Hotel & Suites Pueblo North, responded to this review

We appreciate your feedback and would love the opportunity to address the issues you experienced during your stay. Please contact me at the hotel directly or by email at gm.pbchi_hie@yahoo.com. We value your patronage and hope to hear from you soon. More 

Phoenix, Arizona
Level Contributor
139 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed July 27, 2015

I had a nice room, very quiet and clean. I was a "walk in" with no reservation. The staff on duty that evening were very nice, although none of them really knew the area well, so it was a bit hard to find a place to eat. I was disappointed the next morning at the "breakfast" being offered. For the... More 

Was this review helpful? Yes 5
mel o, General Manager at Holiday Inn Express Hotel & Suites Pueblo North, responded to this review

Thank you for your comment, Please contact me directly at gm.pbchi_hie@yahoo.com, so I can have the opportunity to resolve these issues with you. Thank You. More 

uk
Level Contributor
50 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 11, 2015

Great hotel, with everything you need and well located for exploring the town. Recommend the river walk down town, very pretty walkway. Friendly staff, clean and comfy accommodation, would stay here again.

Was this review helpful? Yes 1
mel o, Guest Response Team at Holiday Inn Express Hotel & Suites Pueblo North, responded to this review

Thank you for taking time to review us. I'm glad our hotel provided you with a great jumping off point for your travels. Please visit us again on your next adventure! More 

Waco, Texas, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 4, 2015

Traveling with family of four, near the center of town, with lots of places to eat nearby. It has spacious, quiet, and clean rooms. There is also a heated indoor pool and large spa. The breakfast buffet has a variety of foods to choose from to get your day started. Both the morning and night staff were friendly and helpful!... More 

Was this review helpful? Yes 2
mel o, General Manager at Holiday Inn Express Hotel & Suites Pueblo North, responded to this review

Nice to hear you and your family enjoyed all my hotel had to offer and thank you for taking the time to write such a great review, please come see us, for another wonderful experience. thanks, More 

Las Animas, Colorado
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 2, 2015

I was set to be impressed when I walked into this hotel. The front area was amazing however that is where it stopped short. My entire trip I felt that I was an inconvenience to the staff. The front desk staff were less than inviting and helpful and when I went down to breakfast the next morning it was like... More 

Was this review helpful? Yes 5
mel o, General Manager at Holiday Inn Express Hotel & Suites Pueblo North, responded to this review

Taking for taking the time to address the issues you might of encounter while staying at my hotel, I like to hear it from the voice of what make our place our business the guest,, I am giving you a sincere apology for your breakfast, And I will look into the issue with the plates with do have small plates... More 

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