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Active Holidays BIG4 Nepean River

Mackellar Street, Emu Plains, Penrith, New South Wales 2750, Australia
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Best prices for: 1 room 1 guest
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Active Holidays BIG4 Nepean River
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73 Reviews from our TripAdvisor Community

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5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
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    (73)
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    (24)
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    (16)
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    (19)
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Brisbane, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Had cabin 3 at the front...very quiet and perfect for what we wanted. Staff where very friendly and park was very neat and tidy. Our cabin was immaculately clean. If we ever needed to stay in the area again, would book straight away. No complaints...

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2 reviews
2 of 5 stars Reviewed 1 week ago

We booked online and advised we had a 9 metre caravan. When we arrived the site we were allocated was muddy and very difficult to access. Other sites with much better access were given to small brtiz camper vans and small pop up vans. Our rig with Landcruiser attached is 15 metres and we couldn't have been allocated a tighter... More 

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Travelers are raving about these Emu Plains hotels

Sydney, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We've stayed in the motel rooms a number of times over the past 12 months and have usually found the rooms to be very clean, with comfortable beds. The motel rooms are small but functional enough for a one or two night stay. The ensuite bathrooms are also small, but manageable for an average sized person. There is a little... More 

Was this review helpful? Yes
Active H, Manager at Active Holidays BIG4 Nepean River, responded to this review

Thank you for taking the time to share a review of your experience at our park GreyKays. Your feedback is welcomed and valued as we strive to improve upon every guest experience. It is a pleasure to hear we have been able to provide you with clean and comfortable accommodations over the past 12 months, we enjoy looking looking after... More 

Telford
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

We stopped just under a week in a tent. When we arrived at the park, the lady at reception was very helpful, giving us lots of information about the park and there was quite an extensive range of goods in the shop. The BBQ areas were clean and well kept, and a nice place to meet other visitors and socialise.... More 

Was this review helpful? Yes
Active H, Manager at Active Holidays BIG4 Nepean River, responded to this review

Thank you for your taking the time to post a review of your experience at our park Heather. It gives us great pleasure to know that you enjoyed your first stay with us and that you felt warmly welcomed by all of our team. We take great pride in what we do here, so we are very pleased to learn... More 

1 review
5 of 5 stars Reviewed April 19, 2015

We were having trouble finding accomodation and stumbled across this little gem. We actually snagged the last cabin... which was lucky! We found the facilities clean and tidy, the bed comfortable and the staff lovely. It IS close to the railway, and the station... making it perfectly located if you're using public transport, I personally only heard one train, so... More 

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Active H, Manager at Active Holidays BIG4 Nepean River, responded to this review

Thank you for sharing your fabulous feedback Tamz H, we are delighted to hear that you enjoyed your stay at Active Holidays BIG4 Nepean River. It is great that we were able to provide you with last minute accommodation and that we were able to exceed your expectations. Your kind comments will be be passed on to our entire team.... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 9, 2015

At night the trains are super noisy. The website recomended trails for bushwalking which the staff in the reception had never heard about.... All in all they were not service-minded at all. The campsite had mostly caravanners...

Was this review helpful? Yes 1
Active H, Manager at Active Holidays BIG4 Nepean River, responded to this review

Dear Anne F, Thank you for taking the time to review our park, your feedback is welcomed and appreciated as we strive to continually improve upon our guests experiences. We would like to take this opportunity to sincerely apologise for the unfavourable elements of your stay with us. It is disappointing that you felt you did not receive the usually... More 

Darwin, Australia
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed April 2, 2015

Booked in online on their website. Easy no fuss process. On arrival we were greeted and made welcome. The powered site was convenient to locate and set up on. The staff are very friendly. The facilities are clean and very handy. We especially liked the kitchen area with everything at hand. Our only gripe is the cost, a little on... More 

Was this review helpful? Yes
Active H, Manager at Active Holidays BIG4 Nepean River, responded to this review

Thank you for your taking the time to post a review of your experience at our Park. It gives us great pleasure to hear that you enjoyed your first stay with us and that you felt warmly welcomed by all of our team. We take great pride in what we do here, so I’m very pleased to learn that you... More 

Aldona, India
Level Contributor
86 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed March 16, 2015

We made a reservation by making a call and asked for a motel cabin. The reception closes at 5 PM, so when we arrived at 6 PM the reception was closed. There was an off hours number posted at the gate and we called it. There was a safe, outside the reception, where the keys were placed. The key also... More 

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Active Holiday P, Manager at Active Holidays BIG4 Nepean River, responded to this review

Many thanks for taking the time to write this detailed review Delarina, your feedback is valuable to us as we strive to improve on each and every guest experience. We are delighted to here that you enjoyed your stay with us and that you found our facilities and service to be of a high standard. We are very sorry to... More 

Brisbane, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 14, 2015

i tried booking a powered campsite via the Big4 website, however it kept coming up with an error. My husband ended up calling the Big4 number and a return call was quickly given, however the lady on the phone did not ask about what our needs were and consequently a family of 7, staying in a tent, were charged as... More 

Was this review helpful? Yes
Active Holiday P, Manager at Active Holidays BIG4 Nepean River, responded to this review

Dear Fiona G, Thank you for your review of our park, your feedback is valuable to us. We are very disappointed that our park did not meet your expectations. Thank you for bringing to our attention the issues you experienced on the BIG4 website, please be assured these issues have been passed on to BIG4 for investigation and improvement. Thank... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 8, 2015

So we booked a studio room and by no means were we expecting a palace, but when we walked in we realised you could not swing a cat (not that we tried). Once we booked in we were given a key, drove to the boom gate to enter and realised we weren't given a swipe card, so back to the... More 

Was this review helpful? Yes 2
Active Holiday P, Manager at Active Holidays BIG4 Nepean River, responded to this review

Dear Jobm78, We would like to thank you for providing us with your valuable feedback on our park. We are very sorry to hear of your disappointing experience, and that we were unable to meet your expectations. We apologise for the issues you have experienced during your stay with us, please be assured these issues are being investigated and we... More 

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