This was a new Holiday Inn Express that was still under construction. It's conveniently located close to the interstate and to the springs. The room was larger and nicer than I had expected. The lady at the front desk was very kind. The overall feel of the hotel was excellent. Although I did not use it, the pool looked very... more

We were on a Motorcycle trip and passed through Pagosa Springs and stayed at this Holiday Inn Express and found it to be very pleasant. I do not know what the others are talking about. I found the gentlemen to be polite when I asked questions. I find that if you are polite you will have the same courtesy returned... more

I travel ~80% of the time for business and stay in HEI and Hamptons. I booked this room with HEI points. Upon check in this inn keeper started the greeting by how much he hated Holiday Inn, how they cheated him, how he was sabotaging the franchise agreement. At 1 AM drunks came into the room next to ours and... more

I'm not sure where the previous poor reviews have come from. Yes, there is no fridge. Yes the rooms are smaller than some hotels in this price bracket. However, our room was clean, the decor was in good condition, and we had no problem with noise. The indoor swimming pool was large, well lit and airy and our kids loved... more

Less than acceptable. One of our keys didn't work. Pool area unkept with jets not working in hot tub. Staff busy with outside interests, not attentive. Terrible morning breakfast with rotten tangerines and stale bread items. more

My husband and I are staying here now and we are not impressed. The hotel itself is older, which isn't a bad thing but you can just tell when you walk in its a little run down. The beds are a little hard, but we are very sensitive when it comes to beds. The pool area is nice and we... more

To be fair we were camping in the area and had to find a hotel at the last minute due to severe lightning. The Holiday Inn Express had competitive pricing with other similar type hotels but we trusted Holiday Inn as a name brand. We were told that they only had smoking rooms left and we both thought "can't be... more

We stayed for one night in the Holiday Inn Express in Pagosa Springs. The rate was reasonable, the hotel was clean, had a nice pool, good beds, and staff was helpful. We enjoyed the typical Holiday Inn breakfast. The only things we were missing were microwave and fridge in the hotel. more

Found the hotel on website in Santa Fe but after staying at that one, I wanted to see what this one looked like. And, it is a standard HIE. It is on the outside edge of town, but it was a very nice hotel. The rooms are pretty much standard that you see in most of the HIEs. Hotel staff... more