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San Juan Motel

191 E. Pagosa St, Pagosa Springs, CO 81147
Hotel amenities
San Juan Motel
Ranked #7 of 15 hotels in Pagosa Springs
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41 reviews from our community

    Trip type
Traveler rating
    15
    10
    2
    7
    7
Date Rating
Denver, Colorado
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 21, 2013

The customer service we experienced is beyond words. I've never been treated so poorly by anyone in the hotel industry. Not ever. During my conversation, I was informed, you pay when you check out. This was not case! Like most hotels, I'm sorry if this does not apply to motels. This was our first experience in a motel and our... More

Was this review helpful? Yes 3
SanJuanMotel, Manager at San Juan Motel, responded to this review
March 25, 2013

We are sorry that you did not understand the terms of the reservation that was made through an online service that not only states that you must have a "valid ID and Credit Card" at the time of check-in and that your confirmation advises you that even we reserve the right to "pre-authorize" that card at the time of the... More

Texarkana, Texas
1 review
1 of 5 stars Reviewed January 6, 2013

Motel rates are way too high. We are on vacation and have stayed in many place, but this was by far the very worst. The room we stayed in was unclean and extremely dated, for the price Will never stay here again.

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SanJuanMotel, Manager at San Juan Motel, responded to this review
January 10, 2013

We apologize that the room that you stayed in did not meet your standards. It is always our intent to be sure all our guest enjoy a clean and well maintained room. IF your concerns had been brought to our attention, we would have addressed them immediately. However, unless our guest lets us know they are not totally satisfied "while... More

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New York City, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 3, 2013 via mobile

Our room was in the back of the property which made it very private and quiet. The property has several bungalow type of cottages but we chose the cheapest option, which couldn't have been more perfect. The room was spacious with both queen and king sized beds. There was a kitchenette as well. The only complaint I have is that... More

Was this review helpful? Yes 1
SanJuanMotel, Manager at San Juan Motel, responded to this review
January 10, 2013

Thank you for writing a review, though we are sorry about the heater noise. We have taken further steps to be sure each guest is aware of the supplemental heaters in the rooms by placing notices inside each room. Again, we thank you, as your feedback helped us be sure each guest is pleased with their stay. More

Crestone, Colorado
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 20, 2012

Please be aware of this place. Way under value- not the idyllic experience they profess on their website!!!! This hotel was the last 1-3 star motel/hotel I stayed at on a 3 week road trip. I've been to Pagosa Springs town before and have stayed at other 1-3 star places. I am really sorry to say that from the 20+... More

Was this review helpful? Yes 4
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 13, 2012

Maybe we expected too much, but we have been disappointed. The staff was very nice and friendly but especially the "original rooms" were pretty much run down. Even though we changed rooms to a more modern one we did not feel comfortable at all. Anything in the room was dusty and there was an awful smell we couldn't adapt to.... More

Was this review helpful? Yes 4
Eagle Nest, New Mexico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 7, 2012

In the middle of a househunting/camping vacation we found ourselves with a very sick pup and a very fair but unexpected vet bill. On the vets advice we sought a pet friendly "cool" room close to the hospital and amenities. What a blessing the San Juan was! Especially just coming off the labor day weekend! Melissa met us with compassion... More

Was this review helpful? Yes 4
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2012 via mobile

I stayed at the San Juan Motel with my best 4 legged canine friend, and liked it so much stayed another night. Access to the river made for a great walk with my pooch and enough grounds to walk comfortably without worrying about traffic. The accomodations were clean, the outside beautifully groomed with colorful flowers everywhere and the management great!... More

Was this review helpful? Yes 4
Rogersville, Missouri, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 16, 2012

We are currently staying in a Cabin at the San Juan Motel. It has everything you could want or need. The accomodations are modern, new, and the place is as clean as they get! The beds are very comfortable and the decorating is great! The bathroom is very nice with tile floors. The breakfast in the morning has lots of... More

Was this review helpful? Yes 6
Albuquerque, New Mexico, United States
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 11, 2012

The San Juan Motel is basic accomodation, however there are quite a few options to choose from. The older motel rooms are clean, but small and more authentic retro, the new motel rooms are larger and further from the highway and newer and nicer. The cabins also come in older and newer choices. These four options carry different prices--all very... More

Was this review helpful? Yes 2
See 6 more reviews by Jackie M for Pagosa Springs
Ferrara, Italy
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 5, 2012

Reception satisfactory and nice. The room doors have 3 keys and no one is opening well. The door lock is risky because the next opening the key opens onlt after several attempts. Bathroom very poor, with a small sink, small mirror, shower not well working and unclean. Bathroom tiles broken. Only two electricity plugs in the room. One for TV... More

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Additional Information about San Juan Motel

Also Known As:
San Juan Hotel Pagosa Springs
San Juan Hotel
Address: 191 E. Pagosa St, Pagosa Springs, CO 81147
Region: United States > Colorado > Pagosa Springs
Amenities:
Free Parking Pets Allowed
Hotel Style:
Ranked #7 of 15 hotels in Pagosa Springs
Price Range: $
Official Description (provided by the hotel):
Nestled in the foothills of the beautiful San Juan Mountains and situated on 10 acres adjacent to the San Juan River, the San Juan Motel has both motel and cabin accommodations at affordable prices. Can walk to downtown Pagosa Springs and the hot springs. Bikers, Skiers, Boarders, Hunters, Fisherman all welcome. ... more   less 
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San Juan Motel
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