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Comfort Inn

#12 of 14 Hotels in Ouray
Certificate of Excellence
2.0 of 5
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191 5th Avenue, Ouray, CO 81427
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Comfort Inn
Best prices for: 1 room 1 guest
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Ranked #12 of 14 Hotels in Ouray
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Chris Q Denver, Colorado
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146 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I stay here off and on throughout the year for work. I never rate hotels but I felt I would here because they deserve it. The rooms are cozy. The beds are like clouds. The tvs are up to date with directv. The staff here is amazing. They are all welcoming, very helpful and genuine. Its quiet here, so if... More 

Was this review helpful? Yes 1
Anaheim, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Have stayed at this comfort inn twice now. Great for the price and the owners Ted and Betty are so friendly and accommodating. Hot tub out front is nice and hotel is nestled in the middle of the mountain valley with great views everywhere. Close to the main strip and breakfast in the morning was quite good with the best... More 

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Scottsdale, Arizona
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On our first stay in Ouray, Colorado, we were looking for an affordable room, and randomly chose the Comfort Inn from among the other similarly-priced options. We thoroughly enjoyed our stay, and have returned every Fourth of July weekend for the past four or five years. The rooms we have stayed in were not ever anything special, pretty much the... More 

Was this review helpful? Yes
BettyWolfe, Owner at Comfort Inn, responded to this review

We look forward to seeing you again this year! 4th of July is such a spectacular event in Ouray, and I'm happy to hear that my staff have helped make your stay memorable. We always enjoy seeing familiar faces as well as new faces. Thank you for taking the time to post your comments on Trip Advisor. Have a great... More 

Las Vegas, Nevada
Top Contributor
123 reviews 123 reviews
25 hotel reviews
168 helpful votes 168 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for three days and it is obvious that the hotel owners make customer satisfaction their number one priority. I was blown away by staff's personalized service and willingness to accommodate, especially Betty. We enjoyed the newly renovated room, comfortable king sized bed and all the amenities. Flat screen TV has lot's of channels and great reception, WiFi signal... More 

Was this review helpful? Yes 2
OurayComfortInn, Owner at Comfort Inn, responded to this review

Thank you for taking the time to post your comments on Tripadvisor. We enjoy hearing from people egarding their stay. We are pleased that you enjoyed your stay with us and look forward to next years Ice Climbing season. Enjoy the Summer! More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Charged $500 for smoking in the room which never happened while I was there for a business trip. Rude management when I attempted to resolve the matter. Complaints filed with the BBB and the Colorado attorney general.

Was this review helpful? Yes
OurayComfortInn, Owner at Comfort Inn, responded to this review

I'm sorry that you feel you were "srewed out of $500". When you left your room and the housekeeping staff entered the room, there was a strong odor of a burnt leafy subtance in your room. We did charge you for smoking in your room, your room was taken out of order for two days while we tried to get... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

I had a family emergency while visiting Ouray Comfort in. I just happened to read the black information book in my room. There was a letter from the owners welcoming me to the hotel. It had a lot of comforting thoughts. I ended up relaying them to my family member. The next morning I burned my waffle cuz I was... More 

Was this review helpful? Yes 1
OurayComfortInn, Owner at Comfort Inn, responded to this review

Thank you for taking the time to post your comments on Tripadvisor. We know that traveling and being away from friends and family can at times be stresfull. We like our guests to feel like family and friends while they are staying with us. If that comes from a message passed on in the room when you arrive, or from... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

From check in to check out we were blown away by our stay. I never write hotel reviews but I can honestly say that the way the staff at the comfort inn treated us while we were there was like family. They called us by name and made an effort to come into the breakfast room each morning and chat... More 

Was this review helpful? Yes 1
OurayComfortInn, Owner at Comfort Inn, responded to this review

Thank you for taking the time to post your comments on Trip Advisor. We do enjoy visiting with our guests and making sure that their experience in Ouray is the best it can be. If we can help with any questions you have to make your trip to Ouray a memorable one, it makes it all worthwhile to my staff... More 

Denver, Colorado
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 9, 2015

We reserved a room at the comfort inn after a day of skiing in Telluride based on other good reviews. We were blown away by how rude the staff at the desk to check us in was. It was probably about 5 or 6pm when we checked in, so it was not late. There was a bell to ring for... More 

Was this review helpful? Yes 1
BettyWolfe, Owner at Comfort Inn, responded to this review

I want to appologize to you from the bottom of my heart for my staffs performance and thank you for bringing this matter to my attention. I won't make excuses for behavior of this kind, just applogies as this is unacceptable. We have addressed this with the employee in question and are taking steps to insure that our guests are... More 

Duranbah, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2015

I had stayed the prior two nights in northern Colorado in a room that sold for $750 a night. We didn't pay that - but my night at the Comfort Inn, Ouray was wonderful in comparison to the high-priced spot. Great bed, choice of soft or firm pillows, very nice staff. Microwave, refrigerator and night light in room. Family owned.... More 

Was this review helpful? Yes 2
BettyWolfe, Owner at Comfort Inn, responded to this review

Thank you for your comments. There is nothing better than a good night sleep after traveling all day. I am glad tha that we were able to provide that for you and we look forward to seeing you back. Have a great day! ( Your jewelery is in the mail) More 

Pueblo, Colorado, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2015

Staff is friendly. Rooms are clean. Breakfast is good, love fresh waffles on vacation. Hot tub is a bonus. Close to ice park and restaurants. We've tried other places in the past, yet returned here for past 13 years for value and breakfast.

Was this review helpful? Yes 2
BettyWolfe, Owner at Comfort Inn, responded to this review

As always, Ted and I enjoyed visiting with you, Ben and George. We look forward to seeing you next year! More 

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