We had to cancel a reservation there and were told by a motel employee when we made the phone reservation, that cancellation policy was one day prior to arrival. We asked if we needed to cancel by any specific time and he said as long as it was one day prior, we were OK. Although we cancelled one day prior,... more

I agree with the back and forth reviews of this place. I do like the location, the rooms were pretty clean, it was a nice surprise to have a hot breakfast, but I kind of didn't like my room. It was pretty small and I really hated the setup. Maybe it was because I was set up in a weird... more

This hotel has several positives: it is in a great location (an easy walk to shopping and restaurants), a decent pool with two hot spring tubs, and the lobby had complementary coffee, hot chocolate, and fresh popcorn (which was great - it was a cold, rainy day). However, several things might prevent me from booking here again. The hotel was... more

I would like to just say this was one the best motels that we stayed at during our whole trip. From the great smiles at the front desk to the helpful house keeping. It was a little more than what I wanted to pay but it was was worth every doller. Once I found out what they all offerd in... more

This was a great hotel. Has a great view and in a great location in the small tourist town of Ouray. Had nice warm heated pool outside and one hot spring fed hot tub outside. Also had another hot spring fed hot tub inside a little room for adults only. Kids had great time as did the adults. room was... more

The reason that we chose this motel is because of a 20% off coupon for any day of the week posted on their web site. When we presented the coupon, we where told that the price included the discount. However the price we had to pay was the same as posted on their website before the coupon was presented. I... more

This was probably the worst Best Western I have ever stayed at. Rooms were way overpriced for the quality and size of the rooms. The bathroom ceiling leaked water from the upstairs rooms and the showers were no more than a trickle of water. The advertised 'full' breakfast was no better than a continetal breakfast served in the lobby which... more

Absolutely wonderful. We only stayed one night - would've loved to have stayed several. The view magnifincent. This little town is charming. Peaceful and quiet surrounded by God's beauty. Two awesome waterfalls. Eating establishments were limited at the time of year we were there but it didnt matter. Take a picnic to the Cascade Falls. Room was clean, full breakfast... more

We did not stay at the hotel. We did call in advance to reserve a Durango. We had a party of 6 adults. We had reserved the vehicle for Tuesday. When we went to pick it up, we were told it had already been rented by someone else, even though our name was listed on their reservation sheet for Tuesday.... more