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Comfort Suites Denver Southwest

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7260 West Jefferson Ave, Lakewood, CO 80235
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1 room 1 adult
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Comfort Suites Denver Southwest
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26 Reviews from our TripAdvisor Community

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Rancho Cucamonga, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The front desk agent promised a rate and accommodations during our stay, which was confirmed the next day, but not honored and, once the error was discovered, the manager refused to correct the issue in any way. We were very disappointed in the behavior of everyone involved. The rooms were adequate, but the free breakfast was worthy of its value... More 

Helpful?
Thank M S
Lori J, Guest Relations Manager at Comfort Suites Denver Southwest, responded to this review

Dear valued traveler, allow me to apologize on behalf of our entire team for failing to meet your expectations. In response to your comments, if you will please contact the hotel direct and ask for the General Manager Chris or Assistant General Manager Ivy, they will be more than happy to resolve any billing issues you had while visiting our... More 

Denver, Colorado
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed November 2, 2015

Not a bad place to visit, but promises by front desk staff for Premiere club points are not kept. Also, internet sometimes sketchy. Facility is well used, an o.k. place to stay if you are in real need. Breakfast just above average for included breakfasts. Beds are awesome, but everything else appears a little tattered. Most of all, don't expect... More 

Helpful?
Thank timo2btimo
Lori J, Guest Relations Manager at Comfort Suites Denver Southwest, responded to this review

Hello and thank you for completing the survey and for choosing our hotel. In response to your comments regarding the Choice Privileges program, I would encourage you to contact the hotel direct to resolve any issue you had in redeeming your points. Our staff is committed to providing the best customer service to all our guests and we apologize we... More 

Wheat Ridge
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 23, 2015 via mobile

I was impressed by the customer service from the moment I checked in, the room was more than I expected and was well worth it. Rooms were quiet, didn't really hear anyone in hallway or in room next door...helped with sleeping. Would recommend this hotel to family and friends.

Helpful?
Thank Michael M
Lori J, Guest Relations Manager at Comfort Suites Denver Southwest, responded to this review

Dear Michael, thank you so much for your kind feedback. We appreciate you staying with us and hope you choose to stay with us again in the future. Take care and safe travels. More 

Montrose, Colorado
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 17, 2015

Upon our arrival 2 out of our 3 room reservations was not ready even after 3 p.m. We were told that it was due to housekeeping staff walking off the job. After about 1 hour the other rooms were ready. My room which was 227 was clean but the toilet would not stop running after being flushed and I was... More 

Helpful?
Thank sanjuantech
Lori J, Guest Relations Manager at Comfort Suites Denver Southwest, responded to this review

Hello and thank you for your valuable feedback. I have shared your comments with our General Manager and we are currently addressing all the issues you brought to our attention. Our only goal is to provide outstanding customer service as well as a great quality product and we're sorry we did not meet your expectations. I hope you consider staying... More 

Kearney, Nebraska, United States
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 14, 2015

This is a great place to stay. The people are nice, we were able to get into our room about one hour before we were told we could, the breakfast was GREAT!!! The pool is smaller than the pics make it seem, the beds are comfy, the rooms are nice and spacious. Elevator was out and we were on the... More 

Helpful?
Thank Jennifer K
Lori J, Guest Relations Manager at Comfort Suites Denver Southwest, responded to this review

Dear Jennifer, thank you for completing the on line survey and for sharing your experience with us and others. We apologize our elevator was not operating during your stay and this issue has been resolved. We are so pleased you enjoyed the breakfast and your stay with us and hope you visit us again soon! More 

Amarillo, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 5, 2015

The hotel overbooked and we were moved into another room- not at all was reserved. We were promised a rate reduced by $20 when we checked in on the inferior room~ nope, didn't get that either. The toilet started to refill literally every 5 minutes, from the moment we checked in. It got to be kind of funny so I... More 

Helpful?
Thank Newgater
Lori J, Guest Relations Manager at Comfort Suites Denver Southwest, responded to this review

Hello and thank you for providing your feedback. Please contact our hotel's manager so we can have the opportunity to correct this situation for you. We value your business and appreciate you choosing our hotel when visiting the Denver area. Our main number is 303-988-8600. Again, thank you for your comments and I hope to hear from you soon. More 

Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 29, 2015 via mobile

I got a great rate because they are undergoing renovation. It wasn't really in the way for the most part. The beds were comfortable and the rooms were very large. The breakfast wasn't very good. The eggs were my real. mosppart.part. The were comfortable TheThe beds

Helpful?
Thank JJG72
Lori J, Guest Relations Manager at Comfort Suites Denver Southwest, responded to this review

Hello and thank you for sharing your comments with us. We appreciate your business and hope you choose our hotel the next time you are visiting. We are excited to be offering a great product to our guests and hope to see you again soon. Take care and safe travels. More 

Oshkosh, WI
Level Contributor
116 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed September 25, 2015

We stayed here while visiting friends for a couple of days. We had a very spacious suite with fridge, microwave, separate sitting area and two queen size beds at a very reasonable rate. Room 105 is just across the hall from the exercise room and the pool. Although the smell of chlorine from the pool was quite strong when you... More 

Helpful?
Thank CheeseheadsII
Lori J, Guest Relations Manager at Comfort Suites Denver Southwest, responded to this review

Hello valued traveler from Wisconsin! We truly appreciate you sharing your comments with us and are so pleased you enjoyed your stay. Please visit us again the next time you are visiting the area and we wish you safe travels. More 

Orange, California
Level Contributor
108 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed September 11, 2015

stayed two nights visiting family in the area. Staff very friendly,King room recently had been updated, very clean throughout. Even had 2 family members come over and we utilize the "living room" to chat....

Helpful?
Thank Lori H
Lori J, Guest Relations Manager at Comfort Suites Denver Southwest, responded to this review

Dear Lori, thank you for taking the time to share your positive feedback with us. We are so pleased Chris was able to assist you and that you enjoyed your room! Please visit us again soon and wishing you safe travels. More 

Saint Augustine, Florida
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 4, 2015

Nice bed and complimentary breakfast, very friendly and accommodating staff. We really enjoyed our stay there, convenient location and not noisy outside even though close to highway. would definitely recommend if you need to stay close to Red Rocks.

Helpful?
Thank Ann M
Lori J, Guest Relations Manager at Comfort Suites Denver Southwest, responded to this review

Dear Ann, thank you so much for your positive feedback and for taking the time to complete the survey. Your survey response is very important to us and we are so pleased you enjoyed your stay. Thank you again and wishing you safe travels. More 

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