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Extended Stay America - Denver - Lakewood South

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7393 West Jefferson Avenue, Lakewood, CO 80235
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Extended Stay America - Denver - Lakewood South
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95 Reviews from our TripAdvisor Community

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A TripAdvisor Member
1 of 5 stars Reviewed 4 weeks ago via mobile

GROSS.......DISGUSTING!!!!!! We were to stay here for 3 weeks. The night we checked in we were ready to move out. The room reeked of smoke and pet urine smell. The person next door smoked weed which we could smell. We asked to move to another room but they wouldn't let us. We ended up canceling our reservation. The grounds were... More 

Helpful?
1 Thank A TripAdvisor Member
Manager_11525, General Manager at Extended Stay America - Denver - Lakewood South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is walking the property more often to make sure the grounds are up to standard. I will... More 

2 reviews
5 of 5 stars Reviewed December 19, 2015 via mobile

The staff expecially Bre made my daughter and my self fill like family. Moi , Shalimar, Reyna, Kathy and all the other staff are the best they are like family and very friendly. They go above and beyond for the guest.

Helpful?
Thank David H
Lakewood, Colorado
1 review
5 of 5 stars Reviewed December 13, 2015 via mobile

After staying at the Extended Stay in Lakewood, CO I found that it is easily the very BEST hotel for the money and customer service, I would personally like to Thank all the staff for they're help in customer service, and I would also like to Thank KATHY she was such a sweetheart and super nice to me everyday. If... More 

Helpful?
Thank Natasha M
Manager_11525, General Manager at Extended Stay America - Denver - Lakewood South, responded to this review

Thank you so much for posting a review of our property. I am proud of our staff for providing you with exceptional customer service. I’m thrilled that we were able to provide you with a home away from home experience! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring... More 

Chicago, Illinois
Level Contributor
5 reviews
4 of 5 stars Reviewed November 19, 2015 via mobile

The hotel was clean and had a very helpful staff. The rooms could use an update, particulaly the bath and kitchenette. I would definitely stay there again, especially with the good discount from their points program.

Helpful?
Thank Linda F
Portland, Oregon
1 review
2 of 5 stars Reviewed November 5, 2015 via mobile

I booked a 3 weeks in advance and sent an email confiming conditions. I got no reply. I had asked for a smoke free room but I got a smokers room that had been spayed with air freshener. The chair had knife cuts, the room was clean but very used. The exterior looked fair but hadnt been attended for some... More 

Helpful?
Thank Paul I
Manager_11525, General Manager at Extended Stay America - Denver - Lakewood South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your nonsmoking room smelled like smoke. To uphold our company's high standards, we will be making sure we are thoroughly inspecting rooms prior to guest arrivals.... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 30, 2015

I travel for work all over the U.S and Canada . My hotel stays are anywhere from a month to two years. My Lakewood visit has been almost a year , and I've been lucky enough to have found the best long-term lodging in Colorado. I've been here through a seamless management transition ,and although they were on top of... More 

Helpful?
Thank capnbeef41
Manager_11525, General Manager at Extended Stay America - Denver - Lakewood South, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your... More 

Lakewood, Colorado
1 review
5 of 5 stars Reviewed October 29, 2015

I thoroughly enjoyed my stay! I can honestly say, I recieved VIP treatment - everyday. And the breakfast bar is amazing :) These ladies and gentlemen are a first class staff, for real! I hope this helps. Best service ever.

Helpful?
Thank Shawn S
Manager_11525, General Manager at Extended Stay America - Denver - Lakewood South, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about your stay. I am proud of our staff for providing you with excellent customer service and I am glad that you enjoyed all the amenities our hotel has to offer. Once more, thank you for posting your review. We look forward... More 

Lakewood, Colorado
1 review
5 of 5 stars Reviewed October 28, 2015

I came here not knowing anything about Extended Stay but needed a place after my wife had told me we need to separate (the very day were out of our house that we had just sold). I have found Extended Stay to be a totally delightful place to stay, not only because of the ambiance and cleanliness of the rooms... More 

Helpful?
Thank Skip D
Manager_11525, General Manager at Extended Stay America - Denver - Lakewood South, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the cleanliness of our hotel as well as the great feedback regarding our staff. I’m glad you enjoyed our comfortable rooms as well as all the amenities our hotel has to offer. The staff and I would like... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 26, 2015 via mobile

I relocated from another state to Colorado and needed a place to stay until I arranged where I was going to live. I shouldn't have stayed so cheap...this is the type of place as a young female staying alone i didn't want to leave my room. I heard multiple 3am arguments through the walls. Constantly could smell marijuana from one... More 

Helpful?
Thank Amanda R
Manager_11525, General Manager at Extended Stay America - Denver - Lakewood South, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is truly regrettable. We are very sorry for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, we will be walking the property more frequently. Thank you very much... More 

Level Contributor
6 reviews
5 of 5 stars Reviewed October 13, 2015 via mobile

The employees are very friendly and the manager Shalmar was a very big help with my registry and the property is very clean and well maintained i have had a good experience for my stay and i will come back

Helpful?
Thank Moses R
Manager_11525, General Manager at Extended Stay America - Denver - Lakewood South, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your... More 

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