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Sheraton Denver West Hotel

#10 of 27 Hotels in Lakewood
GreenLeadersBronze level
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360 Union Boulevard, Lakewood, CO 80228
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Sheraton Denver West Hotel
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Sheraton Denver West Hotel
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272 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington State
Top Contributor
89 reviews 89 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just completed a 2 day stay at this property. Check in was easy and the staff was friendly. I was a little disappointed that as an SPG platinum, I didn't get an upgrade and nothing was mentioned. I was told that I got a corner room (which sounded great in theory) but the room really wasn't anything different. There was... More 

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review

Thank you Mr. RN. We are sorry that we couldn't offer a complimentary upgrade for your Platinum status. When our hotel is sold out; this is not possible. When an upgrade is important; we recommend that you make your reservation to include this preference. We will look into the other reported issues and hope that you brought all dissatisfaction to... More 

Marin
Contributor
13 reviews 13 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Upon check-in, staff was friendly, but neglected to inform me I had access to the Club level, which would have alleviated my need to order room service. Room was large, but very BROWN and my view was dismal. The lighting was terrible, flourescent-like, and the carpet was a bit "crunchy." Only stayed here because all Denver-proper hotels were booked solid... More 

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review

We were unable to look into the details of this guest's stay without her name and the dates of her stay. Our hotel has been renovated in numerous areas and the "crunchy" carpet described in this review is brand new (most of our guests are delighted with the upgrade). The macaroni and cheese noted is from the Midnight menu (11pm... More 

Iowa
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Seemed to be recently updated. Rooms were clean. Had a little noise from room next door, but overall, very quiet. Had meetings in the conference rooms. Staff was pleasant and food/drink were good. No complaints. My luggage didn't make it on my flight, so staff was very accommodating and apologized for my inconvenience even though they had nothing to do... More 

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review

Thank you! We're delighted to read that you enjoyed your experience with us and hope that we'll have the opportunity to serve you again soon. Best wishes for a great summer of travel! More 

Atlanta
Top Contributor
113 reviews 113 reviews
33 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great stay there last month. We were upgrade to their club floor. Beautiful room with a great view. Loved the fitness center and indoor pool. We used both 3 times in two days. Was here for a conference and their meeting space was good and well managed. Would definitely stay again!

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review

Thank you! We're glad that you enjoyed your experience with us and that you were able to use some of our premium amenities. We'll hope to serve you again soon! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

your friendly and helpful staff. Very comfortable business stay for a week. Lots of places nearby for meals and drinks. I would highly recommend this hotel for business and I would likely revisit this hotel in the future for work.

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review

Thank you! We appreciate your kind words and are glad that you enjoyed your experience with us. Best wishes for a great summer! More 

Stratton, Colorado
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We usually like to stay in downtown Denver, but we had an affair in Golden to attend so Sheraton Denver West in Lakewood was more convenient. Boy, was I glad with our decision. They have those "heavenly" beds that I have experienced in the past at a Westin in downtown Denver, and heavenly is the correct adjective! The room was... More 

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review

Thank you! We're glad that you enjoyed our location, value and cleanliness! We'll hope to serve you again soon! More 

NJ
Top Contributor
114 reviews 114 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The hotel is located very close to main highways and not far from Denver. There were several computers for use in the side lobby area. The staff was very accommodating and friendly. We were upgraded to a 2 room suite on the club level which was excellent, providing 2 bathrooms and plenty of extra space. It had a large shower... More 

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review

Thank you! We're glad that you appreciated our new suites and we appreciate your kind words. Best wishes for more great travel experiences! More 

Ridgway, Colorado
Contributor
18 reviews 18 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 8, 2015

At 2:55 this morning, the alarm went off stating to cease operations and leave the building. For a 12 floor hotel, "do not use the elevator" is scary. I'm happy it was a false alarm but sleep interruption at that time causes issues not to mention unhappy customers.

Was this review helpful? Yes 1
Management360Union, Manager at Sheraton Denver West Hotel, responded to this review

We experienced an alarm actuation during this guest's visit. The incident was determined to be non-emergency situation; but was not a "false alarm". We regret any disruption of this guest's rest; but safety is our greatest focus. More 

Colorado
Top Contributor
81 reviews 81 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 7, 2015

We stayed here for one night as a surprise mini vacation for our kids. We chose this hotel despite conflicting reviews of the pool and are so happy we did! The pool is very spacious and, even better, it is very warm. We have been in enough hotel pools to expect various temperatures from chilly to cold. What a pleasant... More 

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review

Thank you for your kind words and for taking the time to tell others about your positive experience at the Sheraton Denver West. We're glad that you enjoyed your experience and hope that we will be able to serve you again soon. Best wishes, More 

Washington DC, District of Columbia
Top Contributor
53 reviews 53 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 27, 2015

Pros: Large Room Renovated large bathroom Comfortable bed Great restaurant on site Nice exercise room Heated pool Nice business center Free parking Walk to train to Union Station Coffee maker in room Nice view of foothills Cons: Heating unit very noisy Noise from street in lower floors Double service fees for room service Pool and pool area need a lot... More 

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review

Thank you Up69, we appreciate your comments and are glad that you enjoyed our large rooms, bathrooms, comfortable bed, great restaurant on site, nice exercise room, heated pool, nice business center, free parking, access to light rail, coffee maker in room and nice view of foothills. We hope that you reported your heating unit's noise level as we recently made... More 

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