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Hilton Garden Inn Denver / Highlands Ranch

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1050 Plaza Dr, Highlands Ranch, CO 80126
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1 room 1 guest
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Hilton Garden Inn Denver \/ Highlands Ranch
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268 Reviews from our TripAdvisor Community

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Traveler rating
    154
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (268)
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Loveland, United States
1 of 5 stars Reviewed 2 days ago NEW

While the staff couldn't control the electricity being out they certainly could have reacted to the situation considerably better than they did. They didn't help those with medical needs, they were extremely grumpy, they didn't communicate, they provided no compensation nor considerations for inconveniences that were incurred; they added to them.

Review collected in partnership with Hilton Garden Inn

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Cincinnati, Ohio
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Everything is great about this hotel (service, amenities, condition) as long as you are looking for a sterile environment of staying in a business park. Need to drive for any type of activity outside of in hotel dining.

Review collected in partnership with Hilton Garden Inn

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Denver, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Very well run hotel with outstanding customer service! I would highly recommend this hotel to anyone who is staying in the Highlands Ranch area of Denver. Thank you for making "date night" a night to remember

Review collected in partnership with Hilton Garden Inn

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Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Lucia, Thank you so much for your review - I'm so happy to hear how much you love our hotel! We think it's pretty great too :) I'm so glad that our staff took great care of you on date night! We really do pride ourselves on providing exceptional customer service, and love hearing stories back from our guests! We... More 

Denver, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

Had to check out after the hotel had no power. Was assured that we would not be charged and we were. It has taken quite an effort to try to get it refunded. Still not refunded. Customer service was poor.

Review collected in partnership with Hilton Garden Inn

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Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Shane, We're so sorry about your experience at our hotel when the power went out. We certainly don't anticipate these things happening, and understand how frustrating it can be for our guests when they do. We have taken care of the issue on the hotel's end, and I'm certain you will see resolution very soon. Our guest satisfaction means a... More 

Grapeland, TX
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago

We try and stay here every time we come up from Texas to visit our children in Highlands Ranch. The folks who work here are the greatest, Very friendly and professional. The Restaurant was excellent with reasonable prices. My wife enjoyed the Chicken Fettuccine very much and my cheeseburger was great. I highly recommend this hotel.

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Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

SpiceFolks, Thank you ever so much for your continued loyalty to the HGI Highlands Ranch! We appreciate that you stay with us each time you come to town, and I'm happy to hear that our staff is continuously exceeding expectations! Our restaurant has plenty of exceptional offerings - my personal favorite is our Bistro Grilled Chicken Sandwich. Thanks for your... More 

Highlands Ranch, United States
1 review
4 of 5 stars Reviewed 1 week ago

Like I said, the hotel room and staff were really nice but the internet access was really sub par! It just seemed like I could get just as much at the hotel down the road, if you know what I mean. I just wasn't all the way satisfied! But don't get me wrong it was good

Review collected in partnership with Hilton Garden Inn

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Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Kurtis, Thank you for selecting the HGI Highlands Ranch while you were in town. Thank you also for bringing to our attention the issues you experienced regarding internet. We can not solve the problems that we do not know of; I am looking into these issues and will involve our maintenance team. While internet access is complimentary for all of... More 

Fremont, CA
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed one night a the beginning and one night at the end of a three week bike trip that originated in the Littleton area. So we were not the typical business traveler that this hotel seems oriented towards. We need to store some items in the time between our two stays, and needed some other special attention and support.... More 

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Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Bob, Thank you so much for your praise of our property and staff! We strive for exceptional service, and I'm so pleased to hear that we exceeded your expectations! We hope that you enjoyed your bike trip, and that you will plan another trek through Colorado again - We'd love to have you back with us in the future! Take... More 

Belleville, Illinois
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was selected because it was so close to my friends new house but I have always been happy with Hilton Garden Inn's in the past. I had an early check in and when I first got there they did not have it available which I knew was possible. The front desk asked if another room would be acceptable... More 

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Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Mike, Thank you for selecting the Hilton Garden Inn Highlands Ranch while in town to visit your friend; we're glad you enjoyed your stay! I'm sorry to hear that there were some hiccups, and I certainly do understand that can be frustrating after a long day of traveling. I will share your comments with our staff so that we may... More 

Auburn, California
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Hilton Garden Inn while out in Denver for a business trip. I found the staff to be very pleasant and helpful, the rooms were clean and well furnished. The beds were a little firm but I slept very well anyway and that's usually not the case when I travel. The breakfast buffet is a good value... More 

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Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Sandy, Thank you for your review of our property! We're happy to have had you as a guest while you were in town, and are glad you had a pleasant visit! I share your inability to sleep very well at hotels when I travel, and am so pleased to hear this was not the case at HGI Highlands Ranch! I... More 

Denver, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Reservations were difficult, front desk transferred me to an online reservation system instead of first hand. Second front desk personnel changed the rates to almost twice as the first then changed back after my questioning. rates were on a balloon mortgage scale and never informed me of this until I received an email. Elevator broken and about 90 degrees inside.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job of communicating with our guests. The next... More 

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