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DoubleTree by Hilton Durango

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501 Camino Del Rio, Durango, CO 81301
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1 room 1 guest
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DoubleTree by Hilton Durango
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1,031 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Durango
See the most recent reviews
The Woodlands, Texas
Level Contributor
428 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
4 of 5 stars Reviewed July 22, 2013 via mobile

Wow....when you arrive at your hotel you want the front desk to give you a good impression...Not The Case Here! Complete disorganization ...lack of good knowledge of the area and NO supporting maps of the area available. The room is good and very clean and the location is super. Once you can find a bellman they are very helpful. It... More 

Was this review helpful? Yes
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review

Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately... More 

Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 21, 2013 via mobile

We loved staying at this hotel. It is right on the river and each room has balconies. We reserved a room with a river view and could watch rafters and kayakers going down the river. It is in walking distance to the Main Street with many good restaurants and shops. The rooms are very spacious which is a nice change... More 

Was this review helpful? Yes 1
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review

Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate your feedback. We're pleased that you had a good stay with us and glad to learn that you would come back again. We look forward to having you stay at our hotel the next time your travels bring you to Durango. More 

Sheppard AFB, TX
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 21, 2013

We stayed here from 14 to 17 July. We had a river view room with a balcony. The view from our balcony was refreshing and enjoyable having the sound of the river. Durango was centrally located for our activities. The staff was incredibly nice, friendly and helpful. The warm cookies at check-in were a nice bonus. They were able to... More 

Was this review helpful? Yes
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review

Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate getting feedback from our guests, it tells us how we are doing. We thank you for your compliments of our staff, we will be sure to pass them on to them. We will look forward to having you stay with us again soon. More 

Katy, Texas
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed July 21, 2013

This hotel is the perfect location. You can walk across the street and you are downtown and around the corner is the train station. At check-in, the front desk gives you a warm chocolate chip cookie. It was so delicious, I asked for another one day after dinner. The staff was very nice and attentive. My room was cleaned spotless... More 

Was this review helpful? Yes 1
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review

Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. It sounds like you had a great time staying with us. We do have a great location and our cookies are absolutely yummy. We welcome you back to stay with us again soon. More 

Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 21, 2013

We are former residents of Durango and had always believed that the Double Tree Hilton was THE place to stay. We've stayed in this hotel on 3 previous occasions and we had received lowered rates through AAA or discounts from other sources. This time we asked for a AAA discount but were told at registration that these discounts are only... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review

Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately... More 

Sydney, Australia
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 19, 2013

This is a huge hotel in an ideal location. Our river view room was pricey but the view was impressive. The hotel is walking distance from the tourist district with many restaurants, night spots and the train station (where the daily Durango Silverton Historic trains depart and arrive). The rooms are large and the beds comfortable. The bathroom is satisfactory.... More 

Was this review helpful? Yes 1
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review

Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We do appreciate your feedback. We're pleased that you felt we were the best hotel in town, the one that ticked the most boxes. We'd like to welcome you back to stay with us again the next time your travels bring you to Durango. More 

Overland Park, Kansas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 18, 2013

Conveniently located, walking distance, even for an old dude, to the famous D&SNGRR, restaurants, tourist rip-off shops, and normal stores. Just across the parking lot from a grocery store. Standard overpriced breakfast buffet found in 4 & 5 star/diamond hotels. With so many nice restaurants close by, it's easy to skip the evening meals at the hotel. Large, comfortable rooms,... More 

Was this review helpful? Yes 1
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review

Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor. It is always great to get feedback from our guests. We work hard to provide an excellent experience for our guests and we are pleased that you enjoyed your stay. We welcome you back to stay with us again the next time you are in the... More 

Rio Rancho, New Mexico
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 18, 2013

We always enjoy our stay at the Double Tree in Durango. The high light or our stay was the Hickory Smoked Salmon from the lounge. We are never disappointed with our stay. It's alittle pricey but it is in the heart of Durango and by the river so it's worth it. He have been staying here for years and will... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review

Thank you for reviewing our hotel the DoubleTree by Hilton Durango on Trip Advisor. We do appreciate getting feedback from our guests. We are pleased to learn that this is your favorite place to stay in Durango, and extra happy to learn that you plan to stay with us again. We welcome you back anytime you are in the area. More 

Atlanta, Georgia
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed July 17, 2013

My husband, 8-year-old son, and I stayed here for three nights to visit Mesa Verde (40 minutes' drive away) and the Durango-Silverton railway (5 minutes' walk away). The rooms are large, clean, and comfortable, with lots of pillows, nice quilts and towels, a balcony, coffee maker, good shower and bathtub, and decent hair dryer. We really enjoyed the child-friendly pool... More 

Was this review helpful? Yes
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review

Thank you for reviewing our hotel, the DoubleTree by Hilton Durango on Trip Advisor. We appreciate getting feedback from our guests. Thank you for the compliments of our hotel. We try hard to provide each guest with a great experience. We welcome you back to stay with us again the next time you are in our area. More 

Sittingbourne
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 15, 2013

We arrived later than expected, but still only 6.30ish , on a Sunday evening and the restaurant, in particular was not geared up to serve us. In fact the service was appalling, there was no body there, guests and staff, it took ages to get a table, get a drink and our food, when it did arrive was poor quality... More 

Was this review helpful? Yes 2
peterm52, General Manager at DoubleTree by Hilton Durango, responded to this review

Thank you for reviewing our hotel, the Doubletree by Hilton Durango on Trip Advisor. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately... More 

Hotel Review Summarization

What travelers say

  • Animas river(16)
  • Very nice(12)
  • Breakfast buffet(3)
  • Short walk(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Other (16)
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