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Quality Inn Durango

#11 of 29 Hotels in Durango
Certificate of Excellence
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2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)
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Quality Inn Durango
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Quality Inn Durango
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235 reviews from our community

Traveler rating
    85
    93
    40
    9
    8
See reviews for
62
85
24
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Quality Inn Durango
See the most recent reviews
San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2011

My husband and I recently stayed at this hotel in Durango. The room was very clean, spacious, and warm. I personally loved their pillows. I usually have a hard time sleeping in hotel beds, but I slept great at this place. They have a nice big breakfast as well. The staff was also very helpful and friendly.

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QualityM1, Front Office Manager at Quality Inn Durango, responded to this review

We are so glad to hear your husband and you enjoyed your stay with us. We here at the Quality Inn try to do are best at all times to make the stay for our rest enjoyable. We hope to see you again in the future. More 

1 review
4 of 5 stars Reviewed October 30, 2011

Two thumps up for this hotel. Great location, breakfast is very tasty. Nice flat screen tv.

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QualityM1, Front Office Manager at Quality Inn Durango, responded to this review

Thank you for taking the time to write us a Trip Advisor review! We are so glad you enjoyed your stay with us. We take great pride in our custumer service and our probperty. We have just upgraded EVERY room by installing flat screen TV's so we are so glad you noticed and enjoyed that! We hope to see you... More 

Rio Rancho, New Mexico, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 26, 2011

The staff is very friendly and helpful (especially Jennifer), the room was cozy and clean. I do agree that the pillows are non-functional and you do hear traffic noise most if the night, but for the price it was all in all great.

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QualityM1, Front Office Manager at Quality Inn Durango, responded to this review

Thank you for your kind words. We are glad you enjoyed your stay and that our staff was so helpful! Although our pillows are smaller (due to brand standards) we certainly could have brought you a bigger pillow as well. Never hesitate to ask our staff to help accommodate you! We're sorry that you heard traffic all night long, depending... More 

Castle Rock, Colorado
Top Contributor
51 reviews 51 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 13, 2011

I stayed here despite the lukewarm reviews because I had trouble finding anything else even remotely affordable and/or available. Why is Durango so expensive? And so booked-up most of the time? I had found one place for $160 and then went back a few hours later to book it and it had disappeared, with only a $229 rate for that... More 

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QualityM1, Front Office Manager at Quality Inn Durango, responded to this review

Thank you for writing a Trip Advisor review, any feedback helps us improve! We here at the Quality Inn try and price our product to fit our market and I apology the rate received was high for you. Although we can't change the brand standards of our pillows, we certainly can accommodate you with bigger pillow that we keep at... More 

California
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed September 26, 2011

This would be one star if it were not for front desk clerk Jennifer, who tried hard to overcome the many shortcomings and snafus regarding our stay here. Unfortunately, her professionalism and friendliness was unable make up for the multitude of problems that largely boil down to fatal cheapness on the part of the owners. And, mind you, these rooms... More 

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QualityM1, Manager at Quality Inn Durango, responded to this review

Dear Julie Moss Lewis, In response to your letter on Trip Advisor, I certainly agree that the inconvenience you experienced at our hotel does not represent the level of service we strive to provide. I am truly sorry that when you arrived your shower was not in proper working condition. Please accept my sincere apology for this oversight in maintenance.... More 

Beaverton, Oregon
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 23, 2011

We booked this hotel using the reviews thru trip advisor. What a disappointment. The place is a dump! We should have turned around and left when we arrived at the door of our room to find diry corn pads for feet and broken finger/toe nails all over the enrty mat. The bathroom was also a disaster. The tiles on the... More 

Was this review helpful? Yes 1
QualityM1, General Manager at Quality Inn Durango, responded to this review

Wow! That hurts, the staff & I take pride in our work and property & I'm sorry your stay was not what you wanted. In the future please let the hotel know when you check in if you’re not happy. Our policy at the Quality Inn is, if you’re not happy neither are we & we would be happy to... More 

San Marcos, TX
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 13, 2011

The Quality Inn In Durango has some of the best customer service I've ever experienced from a motel. By accident, I left a battery charger and battery at the motel and didn't realize it until 2 days later when already back in Texas. To make a long story short, I called them, they found both items, and mailed them to... More 

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QualityM1, Manager at Quality Inn Durango, responded to this review

Thank you so much for your review & encouraging words.. I am glad that during your stay you were well taken care of. We pride ourselves on customer service & it is our wish that everyone staying at the Durango Quality Inn would have to same experience. I will pass on your compliments to everyone & we are glad your... More 

California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 7, 2011

it's an older hotel and it showed. some holes in the curtains, the coffee maker didn't work, air conditioner was loud and ratted a bit but still i was comfortable enough. the outdoor pool is heated and it was perfect for a late afternoon swim. it's a small pool but i was still happy with my workout. plus, there was... More 

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QualityM1, General Manager at Quality Inn Durango, responded to this review

Thank you for sharing your review on what we need to improve on. We do have plans to replace the curtains in the near future. I apologize that your coffee pot wasn’t working we just replaced them with brand new single serving pots, & I have had a few that just stopped working. In the future I want you to... More 

Wollongong, Australia
Top Contributor
125 reviews 125 reviews
121 hotel reviews
219 helpful votes 219 helpful votes
4 of 5 stars Reviewed July 30, 2011

This hotel may be a 2-star, but it is comfortable, clean, has good amenities and an included breakfast. Yes, it is older, but has been refurbished. Our room was smaller than other Quality Inns and on the ground floor not far from the main road and lobby. We were expecting to be noisy, but it was fine. Their web site... More 

Was this review helpful? Yes
QualityM1, Manager at Quality Inn Durango, responded to this review

Thank you for sharing your review. Our king rooms are smaller than our rooms with 2 queen beds, if you can get by on a queen bed they may be a better option when you are staying several days. Again, appreciate you sharing and look forward to seeing you in the future. . Blue Skies, Mary Hert/ Quality Inn More 

Tulsa, Oklahoma
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 29, 2011

Unlike several reviews, we really liked the location of the A/C unit being on the back wall. This design allows the cool air to flow into the room without blowing directly on the bed and it is not as noisey so we could hear the TV when the a/c was running. The area parking was a bit cramped but the... More 

Was this review helpful? Yes
QualityM1, Manager at Quality Inn Durango, responded to this review

Thank you for writing a review. I’m glad to hear the air cond. placement worked for you. Come back & visit us Sept – May and you will find much more reasonable prices. It seems summer is higher for most areas but Durango with all its attractions runs low on room availability therefore price’s seem to be higher sorry. Again,... More 

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