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All 30 Durango hotels

Quality Inn Durango

2.0 of 5 Hotel   |   2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)
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Quality Inn Durango
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77%
Ranked #8 of 30 hotels in Durango
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed October 30, 2011
Cozer1
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  • Reviews (182)
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182 people have reviewed this hotel

Traveler rating
    62
    73
    36
    7
    4
See reviews for
49
65
20
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
There are newer reviews for Quality Inn Durango
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1 review
4 of 5 stars Reviewed October 30, 2011 via mobile

Two thumps up for this hotel. Great location, breakfast is very tasty. Nice flat screen tv.

Was this review helpful? Yes
QualityM1, Front Office Manager at Quality Inn Durango, responded to this review

Thank you for taking the time to write us a Trip Advisor review! We are so glad you enjoyed your stay with us. We take great pride in our custumer service and our probperty. We have just upgraded EVERY room by installing flat screen TV's so we are so glad you noticed and enjoyed that! We hope to see you... More

Rio Rancho, New Mexico, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 26, 2011

The staff is very friendly and helpful (especially Jennifer), the room was cozy and clean. I do agree that the pillows are non-functional and you do hear traffic noise most if the night, but for the price it was all in all great.

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QualityM1, Front Office Manager at Quality Inn Durango, responded to this review

Thank you for your kind words. We are glad you enjoyed your stay and that our staff was so helpful! Although our pillows are smaller (due to brand standards) we certainly could have brought you a bigger pillow as well. Never hesitate to ask our staff to help accommodate you! We're sorry that you heard traffic all night long, depending... More

Castle Rock, Colorado
Top Contributor
50 reviews 50 reviews
32 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 13, 2011

I stayed here despite the lukewarm reviews because I had trouble finding anything else even remotely affordable and/or available. Why is Durango so expensive? And so booked-up most of the time? I had found one place for $160 and then went back a few hours later to book it and it had disappeared, with only a $229 rate for that... More

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QualityM1, Front Office Manager at Quality Inn Durango, responded to this review

Thank you for writing a Trip Advisor review, any feedback helps us improve! We here at the Quality Inn try and price our product to fit our market and I apology the rate received was high for you. Although we can't change the brand standards of our pillows, we certainly can accommodate you with bigger pillow that we keep at... More

California
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed September 26, 2011

This would be one star if it were not for front desk clerk Jennifer, who tried hard to overcome the many shortcomings and snafus regarding our stay here. Unfortunately, her professionalism and friendliness was unable make up for the multitude of problems that largely boil down to fatal cheapness on the part of the owners. And, mind you, these rooms... More

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QualityM1, Manager at Quality Inn Durango, responded to this review

Dear Julie Moss Lewis, In response to your letter on Trip Advisor, I certainly agree that the inconvenience you experienced at our hotel does not represent the level of service we strive to provide. I am truly sorry that when you arrived your shower was not in proper working condition. Please accept my sincere apology for this oversight in maintenance.... More

Beaverton, Oregon
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 23, 2011

We booked this hotel using the reviews thru trip advisor. What a disappointment. The place is a dump! We should have turned around and left when we arrived at the door of our room to find diry corn pads for feet and broken finger/toe nails all over the enrty mat. The bathroom was also a disaster. The tiles on the... More

Was this review helpful? Yes 1
QualityM1, General Manager at Quality Inn Durango, responded to this review

Wow! That hurts, the staff & I take pride in our work and property & I'm sorry your stay was not what you wanted. In the future please let the hotel know when you check in if you’re not happy. Our policy at the Quality Inn is, if you’re not happy neither are we & we would be happy to... More

San Marcos, TX
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 13, 2011

The Quality Inn In Durango has some of the best customer service I've ever experienced from a motel. By accident, I left a battery charger and battery at the motel and didn't realize it until 2 days later when already back in Texas. To make a long story short, I called them, they found both items, and mailed them to... More

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QualityM1, Manager at Quality Inn Durango, responded to this review

Thank you so much for your review & encouraging words.. I am glad that during your stay you were well taken care of. We pride ourselves on customer service & it is our wish that everyone staying at the Durango Quality Inn would have to same experience. I will pass on your compliments to everyone & we are glad your... More

California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 7, 2011

it's an older hotel and it showed. some holes in the curtains, the coffee maker didn't work, air conditioner was loud and ratted a bit but still i was comfortable enough. the outdoor pool is heated and it was perfect for a late afternoon swim. it's a small pool but i was still happy with my workout. plus, there was... More

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QualityM1, General Manager at Quality Inn Durango, responded to this review

Thank you for sharing your review on what we need to improve on. We do have plans to replace the curtains in the near future. I apologize that your coffee pot wasn’t working we just replaced them with brand new single serving pots, & I have had a few that just stopped working. In the future I want you to... More

Wollongong, Australia
Top Contributor
116 reviews 116 reviews
112 hotel reviews
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed July 30, 2011

This hotel may be a 2-star, but it is comfortable, clean, has good amenities and an included breakfast. Yes, it is older, but has been refurbished. Our room was smaller than other Quality Inns and on the ground floor not far from the main road and lobby. We were expecting to be noisy, but it was fine. Their web site... More

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QualityM1, Manager at Quality Inn Durango, responded to this review

Thank you for sharing your review. Our king rooms are smaller than our rooms with 2 queen beds, if you can get by on a queen bed they may be a better option when you are staying several days. Again, appreciate you sharing and look forward to seeing you in the future. . Blue Skies, Mary Hert/ Quality Inn More

Tulsa, Oklahoma
Senior Contributor
41 reviews 41 reviews
33 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 29, 2011

Unlike several reviews, we really liked the location of the A/C unit being on the back wall. This design allows the cool air to flow into the room without blowing directly on the bed and it is not as noisey so we could hear the TV when the a/c was running. The area parking was a bit cramped but the... More

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QualityM1, Manager at Quality Inn Durango, responded to this review

Thank you for writing a review. I’m glad to hear the air cond. placement worked for you. Come back & visit us Sept – May and you will find much more reasonable prices. It seems summer is higher for most areas but Durango with all its attractions runs low on room availability therefore price’s seem to be higher sorry. Again,... More

California
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 28, 2011

This hotel has it;s problems especially if you are handicapped. While they do have handicap rooms their free breakfast, while plentiful and good, is UPSTAIRS. Upon booking that was not mentioned. Our room had an ordor and after we left they found a sewer problem which has since been fixed. Management made sure we were credited extra points to our... More

Was this review helpful? Yes
QualityM1, Manager at Quality Inn Durango, responded to this review

Thank you for writing a review. I also appreciate the tip on notifying future guest on our breakfast location being upstairs. These reviews do help us serve you our clients better and I appreciate you taking the time to better our customer service. Safe travels, Mary Hert/ Quality Inn More

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Additional Information about Quality Inn Durango

Address: 2930 North Main Avenue, Durango, CO 81301 (Formerly Comfort Inn)
Phone Number:
Location: United States > Colorado > Durango
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Durango 2*
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Also Known As:
Quality Inn Durango Hotel Durango
Comfort Inn Durango
Durango Quality Inn

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#7 Family Hotel in Durango #8 Business Hotel in Durango #9 Romantic Hotel in Durango
Hotel Class
Number of rooms
48

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