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BEST WESTERN PLUS Rio Grande Inn

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400 E Second Ave, Durango, CO 81301
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BEST WESTERN PLUS Rio Grande Inn
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521 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Rio Grande Inn
See the most recent reviews
Packer Country, Wisconsin
Top Contributor
56 reviews 56 reviews
45 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 2, 2013

We didn't have a reservation and it took a little time trying to find the hotel downtown. It was at a dead end by the railroad yard. We stayed 4-24. The hotel was kind of dark looking, both inside and outside. I guess we are used to big open lobby's. Our room door opened to the outside which was fine... More 

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

We really appreciate your taking the time to review our hotel. The hotel was designed to resemble a railroad roundhouse. All the entrances lead to the center, just like a train station! We are glad that you were able to enjoy all the amenities that the hotel offers. Our staff is great and caring and we are happy to have... More 

Phoenix, Arizona
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 2, 2013

We chose this hotel solely based on its proximity to the railroad since we spent the weekend in Durango for the fall scenery and a train ride up to Silverton. We were pleasantly surprised. The had a nice breakfast each morning as well as a "manager's reception" in the evenings. We did not have time to enjoy the pool but... More 

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

We do have a great location! The train is just a little more than a block away. You can park your car at the hotel and not pay the cost for parking in the train lot or in downtown Durango. We offer a free breakfast and complimentary evening cocktail and of course, free parking. We are so happy that you... More 

Bannng, CA
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 1, 2013

This B/W is clean and comfortable and has a courteous and helpful staff. We liked the indoor pool which was right outside our room. The hotel is just on the edge of the downtown section of Durango, so it's an easy walk to the steam train station or the downtown retail shops and restaurants.The hotel was so nice that we... More 

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the review. We do have a great location and staff and offer many amenities to our guests. I am so sorry about your bill. I am glad that we were able to resolve it quickly. We really appreciate your input and your business. More 

Scottsdale, Arizona
Top Contributor
119 reviews 119 reviews
29 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed April 21, 2013

We've stayed at this hotel in the past and have always been very satisfied. This time we traveled with family from Seattle and we were anxious for them to enjoy their stay in Durango. And they did in large part because of our stay at The Rio Grande Inn. The indoor pool and hot tub were fun for our grandson...and... More 

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the great review. We are so happy that your family enjoyed their visit. We do have a great property with a great location and offer amenities that we feel set us apart from other properties. We all hope that your family comes and visits often!! We appreciate the positive review and the business. Mary Kay... More 

Albuquerque, New Mexico, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2013

The hotel is just a short walk to downtown shopping and restaurants. The staff was great...we had an easy, early check in, great recommendations for restaurants, and everyone who worked there was friendly. The rooms have a large refrigerator, great little coffee pot, and microwave. Showers have nice high shower heads (good for tall people) and huge, nice bath towels.... More 

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the great review. We are glad that you enjoyed the location and all the hotel has to offer. We look forward to your return! Mary Kay Dobson More 

Buena Vista, Colorado
2 reviews
5 of 5 stars Reviewed April 12, 2013

I try to stay here everytime I am in Durango for work. The location great and is a very short walk to downtown and the train station. The staff is very helpful and friendly! The breakfast is great as well as the breakfast staff! The hotel is an older property but they keep up on it and is very clean... More 

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for your positive comments. We do offer a great value with location, breakfast and evening cocktails. We are an older property but we are in a constant state of upgrading our product. This year we are slated for new beds and new carpet and we are replacing the tub surrounds in most of the rooms. A... More 

Parker, Colorado, Usa
Contributor
13 reviews 13 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 3, 2013

Great downtown location, excellent value for the cost, wonderful rooms, and a very attentive and friendly staff. The entire hotel is designed around the interior pool area, which makes the space quite impressive to look at. And upon check in, you get a coupon for two free cocktails at happy hour that night. You can't ask for more than that,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very much for taking the time to review our property. We all feel that we have a great location and wonderful amenities to offer our guests. We are upgrading our rooms this year as well and more improvements are slated for later in the year. We greatlyl appreciate your input and your business. Mary Kay Dobson More 

Grand Junction, CO
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 14, 2013

This hotel gives you a great value for a stay in Durango! Wonderful breakfast buffet, spotless rooms, SUPER QUIET heat/AC, and a great pool/spa area.Downtown Durango,and train are at your door.We appreciated the opportunity for early check in, and the friendly front desk welcome by Jessica.We are new BW reward members and will definitely be returning soon!

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for the great review. Jessica is a wonderful clerk and we are blessed to have her on our staff. We are glad that you enjoyed the hotel and all it has to offer. We greatly appreciate your comments and your business. Come back and see us again soon! Mary Kay Dobson More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 12, 2013

We stayed for 4 days while skiing, riding the train, and enjoying Durango. It is an easy walk to downtown locations (Train station, restaurants, etc). The staff was friendly and breakfast had plenty of choices. I am an early riser and was able to have early coffee while the breakfast area was being set up. They offered an airport shuttle,... More 

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for taking the time to submi a review to Trip Advisor. We are glad that your enjoyed our facility. We are right downtonw within walking distance to shops, restaurants, night life and the train. The area is centrally located to Durango Mountain Resort, Wolf Creek and Telluride ski areas. It is a great spot for winter sports enthusiasts.... More 

Albuquerque
Top Contributor
91 reviews 91 reviews
29 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed March 9, 2013

Our ski group stayed here mid-week and we enjoyed the ease of walking to numerous restaurants in the evening. Also an easy walk to Main Street to ride the free trolley. We didn't spend much time in the rooms, but the mattresses were so comfortable after our days of skiing and snowshoeing. The complimentary breakfast was extensive with eggs, sausage... More 

Was this review helpful? Yes 2
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for your input. We appreciate the kind comments about our facility. We do have a great location and offer great amenities for our guests. I am very glad that you were able to enjoy our property as well as the local skiing area. Please consider us again if you are traveling to Durango. We appreciate your... More 

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