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All 30 Durango hotels

BEST WESTERN PLUS Rio Grande Inn

2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301
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77%
Ranked #4 of 30 hotels in Durango
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Byrnebrew Colorado Springs, Colorado, United States
  • Overview
  • Reviews (355)
  • Photos (94)
  • Amenities
  • Room tips (54)
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355 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Colorado Springs, Colorado, United States
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The price is a little high for the area but you are right in the middle of downtown and within walking distance if the restaurant district. Nice, clean, good pool and a hot breakfast. We had the King suite and it is big and comfortable. Friendly staff who are very helpful.

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for taking the time to review us on this site. Your feedback is very important to us. We are glad that you had a great time and hope that you enjoyed Durango. The suites do offer a great deal of space and I am happy that it worked out well for you. Enjoy your summer and thank you... More

Peyton, Colorado
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was pleasently surprised by this hotel. We were visiting Durango overnight and chose this hotel because of its proximity to the function we were attending. Overall the staff was very nice, the hotel was clean and some of the added amenities make this a place to stay again. A couple of "happy hour" drinks are included per person per... More

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the great review. We appreciate the positive feedback. I am not sure which room you stayed in but I can narrow it down by the jetted tub category. I will have maintenance address it right away. We hope that you enjoyed Durango and we look forward to seeing you again soon. Mary Kay Dobson 970-385-4980... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Clean, great service, great breakfast, location great, staff great, clean, comfortable. Good pool area, have complimentary washers and dryers, very quiet after 10 pm. Clean, clean, have cocktail time in evenings. Most happy with clean, comfort, and location.

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for the wonderful review. We do have a great housekeeping staff and I appreciate your acknowledgement of their hard work. We are very happy that you enjoyed your stay with us and hope that all your summer travels are safe and fun. Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More

Riverside, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for a family trip to Durango. We were a little early for our arrival and the front desk staff ( Michael ) made it possible to get a room so that we could check-in, change and get to our river rafting trip on time. Every time I needed something, the front desk staff was really friendly and... More

Was this review helpful? Yes 1
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for providing us with this outstanding review of our property. Your feedback regarding our facility is greatly appreciated. I will speak with our breakfast staff regarding some of the items you've mentioned and we will work to improve our choices that are offered. I'm happy to hear that you enjoyed your stay and I hope you... More

Conway, Arkansas
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

The hotel was great. We had two joined rooms. They were very clean. The beds were very comfortable. The hotel staff was very helpful with things to do in Durango. The breakfast was a hot breakfast and very tasty.

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for the wonderful review. We are very happy that you enjoyed your stay with us and hope that you time in Durango was fun. We appreciate the positive feedback and your business. Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More

arizona
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The property overall is very nice. Very expensive. It is starting to show its age a little. I brought a broken step to the attention of the manager by an online review. It was a concrete step which is broken, and sagging. The staff is very helpful, the free breakfast is good. It just is a little bit too expensive,... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you again for the review. Thanks also for letting me know which step you were talking about in the other review that you filled out. I was a bit confused because most of the steps are cast iron and I didn't think that material would sag. We are in our peak season right now and our rates are at... More

Syracuse, New York
Top Contributor
78 reviews 78 reviews
20 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

I found The Best Western Durango on Trip Advisor recommendation and it was spot on. All hotels here are overpriced but at least you get some extras here. Rooms are comfortable, clean and quiet. Staff very friendly. The two free cocktails per night and free breakfast are a bonus. Breakfast was very complete with everything from eggs, fruit, cereal etc.... More

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very much for the outstanding review. We appreciate the positive feedback and are so happy that you will come back if you get the chance. We do have a great property and an extra great staff. We hope that you had a great time in Durango and thank you again for the kind words. Mary Kay Dobson 970-385-4980... More

Los Angeles, California
Top Contributor
100 reviews 100 reviews
49 hotel reviews
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed 1 week ago

We were in room 200, one of two huge one bedroom suites with separate living room and dining area. Our room, which was located above the reception area, was quiet. In the living room there was a TV, sofa, coffee table, desk and chair. In the dining area, there was a dinette set, a sink, refrigerator, coffeemaker, and microwave. The... More

Was this review helpful? Yes 4
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for commending our property and its location. We do appreciate the constructive feedback as it allows us to improve and better serve our guests in the future. I hope you were able to... More

Saint Louis, Missouri
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location in downtown--walk everywhere--free drinks at cocktail hour--Rooms very quiet and comfortable--Would recommend to friends--Breakfast was goodPool was nice for kids--staff members very friendly

Was this review helpful? Yes
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for providing us with this outstanding review. We are thrilled to hear that you had such a nice stay and enjoyed our location. Please tell all of your friends about us as we would love to have them stay with us. I hope you were able to enjoy Durango and we look forward to your return. More

Wethersfield, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Great location in downtown Durango if you prefer to ditch the car and walk to the train station, shops, and restaurants. Rooms were comfortable and quiet (even right outside of the pool area). Continental breakfast had lots of options. Staff were friendly and helpful. If we return to Durango, I would definitely consider staying here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Hello and thank you for providing us with this survey regarding your recent stay at our property. I am happy to hear that you enjoyed the location and the amenities of the hotel. We are very thankful to you for acknowledging our efforts and we look forward to your next visit. More

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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

94 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Durango #3 Family Hotel in Durango #6 Business Hotel in Durango
Hotel Class
Number of rooms
102

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