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BEST WESTERN PLUS Rio Grande Inn

2.5 of 5 400 E Second Ave, Durango, CO 81301
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Certificate of Excellence 2014
BEST WESTERN PLUS Rio Grande Inn
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BEST WESTERN PLUS Rio Grande Inn
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445 reviews from our community

Traveler rating
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    56
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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yokohama, Japan
1 review
5 of 5 stars Reviewed 2 weeks ago

a wonderful stay, friendly staff, good support getting to and from airport, and rapid transit center, and great happy hour! the layout, with the pool and the hot tub in the middle gave a friendly family feeling to the place.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the wonderful review. We were happy to help get you around. I know it is difficult being in an area that has limited transportation options. We hope that your trip home was safe and are very happy that you enjoyed your stay with us! Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More 

Albuquerque, New Mexico, United States
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our Winter Sports Group from Albuquerque just stayed this week at this hotel. Feed back from our folks was very positive. Besides comfortable, clean and well located, a big plus was the warm hospitality. Mary Kay was good to work with and was very visible, even wiping off tables in dining room, very involved. Mike, Sean and Chris were so... More 

Was this review helpful? Yes 1
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

It is very kind of you to leave us such a great review. We sincerely appreciate your feedback and we are happy to hear that you enjoyed your stay. Your pictures are a nice addition and I hope it provides an experience for our future guests. We all appreciate you commending our staffs effort. Our employees work very hard and... More 

Santa Fe, New Mexico
Top Contributor
144 reviews 144 reviews
37 hotel reviews
231 helpful votes 231 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We always stay here if possible when staying in Durango. It is a great value - very good location virtually downtown, very friendly staff, decent free breakfast, nice indoor pool and hot tub, and a great evening reception. The rooms are decent. Some interior rooms are a tad larger but you may get some noise from the pool. The fitness... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

We sincerely appreciate your kind and thoughtful review. You have highlighted many of our fantastic amenities and remodels. I'm happy to hear that you enjoyed your stay with us and if you need anything please feel free to contact us. Come back to see us again soon. Michael Vice 970-385-4980 michael@bwriograndeinn.com More 

Phoenix, Arizona
Top Contributor
293 reviews 293 reviews
58 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed January 18, 2015

Location, location, location... that's what they always say... and this Inn has it.... And bigger rooms and affordability than most of the nicer Durango hotels in walking distance to the train depot and downtown area. The other Best Western's in town have good ratings as well but unfortunately for them not the location for downtown. That being said the room... More 

Was this review helpful? Yes 2
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the kind review. We would have been happy to move you to a different room even if you were staying on points. We want you to be happy with your stay. I was confused as well by the reviews about the condition of the hotel. We have been working hard to keep it nice. We... More 

Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 16, 2015

We live in the area and frequently stay in durango for mini-vacations. After several stays in the past few years we have moved on. While there's no denying the location and overall design are wonderful, it IS an old building and needs to be refurbished and the design updated to stay competitive. I just hope they don't wait too long.

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for your review. I am so sorry that you were disappointed with your stay. We have been refurbishing over the past 4 years. We have added new case goods, new linens, new mattresses, new room carpeting,new a/c's, new 42" flat screen tv's and new tub surrounds. We have also added new granite counter tops in our breakfast room... More 

phoenix, United States
1 review
5 of 5 stars Reviewed January 16, 2015

Have stayed at the Rio Grande over the last 20 winters skiing at Purg. Hasn't aged at all. Staff is always polite and professional, breakfast is hot and fresh Rooms are always kept clean the maid service is thorough. Everything is always in good working order. Hotel is convenient to downtown and all the great restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the great review. We are so happy that you keep coming back and are pleased with the changes that we have made. We do have a great staff and housekeeping does an outstanding job. We appreciate the positive feedback and look forward to seeing you again soon. Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2015 via mobile

Our room was clean and neat. The free breakfast was great. Plenty to choose from. This hotel is a wonderful choice for your family! We parked close to our room and check in was a breeze. Just wish the pool was open later than 9pm.

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very much for the outstanding review. We are so happy that you enjoyed your stay with us and all that the hotel has to offer. I am sorry about the pool hours. Since we have an indoor pool in an atrium setting the noise does tend to echo a bit and we do have guests that retire early.... More 

n.m.
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 4, 2015

We have stayed at the Best Western Rio Grande for about the last 18 years ,twice a year. Winter holidays and summer. It was great when the Kids were little and now with a grown family and a grandchild, it's still great. Always a great staff, reliable accommodations. Great service and amenities. and the best location in town. Still our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for the outstanding review. We are so happy that your family has made our hotel your lodging choice while you are visiting Durango. We all hope that your holidays were great and look forward to seeing you in the spring. Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More 

Frierson, La
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 3, 2015

We had rented a room at Durango Lodge for our daughters family while we were visiting. We have a condo in Durango and this was very close. The first two might at the Durango Lodge were a nightmare. My daughter called the BEST WESTERN and they were wonderful. They gave her a great discount because she didn't want their stay... More 

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the great review. We were happy to help your daughter out and glad that she had a good time with us! We hope that we will see her again someday soon. Have a great 2015!! Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More 

The Woodlands, Texas
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 31, 2014

It is not inexpensive for Durango and it is not new, but it is in a good location, has free parking, free internet, free nightly reception(2 drinks pp), and a pretty good free breakfast buffet. After an RV trip in October, we came back right after Christmas to see Durango in winter. From the hotel you can easily walk the... More 

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the great review. We do have a lot of families during Polar Express days and I am glad that you enjoyed watching all the activity. We do have an older property but we try and make it as comfortable as possible. We hope that your holidays were fun and that the New Year brings you... More 

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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western
Hotel Style:
#3 Romantic Hotel in Durango
#4 Family Hotel in Durango
#4 Business Hotel in Durango

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