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BEST WESTERN PLUS Rio Grande Inn

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400 E Second Ave, Durango, CO 81301
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Rio Grande Inn
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BEST WESTERN PLUS Rio Grande Inn
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450 reviews from our community

Traveler rating
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    56
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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england
Top Contributor
58 reviews 58 reviews
46 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is an excellent place to stay. The rooms are a good size, beds comfortable, immaculately clean, and quiet. The women at reception are charming, friendly and efficient. The breakfast is wide ranging, from fruit, bagels, eggs, cereal, biscuits and gravy, mexican, fresh fruit and yoghurt and more. Coffee is available 24hrs. The women in charge of breakfast worked tirelessly,... More 

Was this review helpful? Yes
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for completing this outstanding review regarding your recent stay at our property. Your review has covered all of the aspects we strive to provide to our guests. So, again thank you; we couldn't have asked for a better review. We sincerely appreciate you commending our staff efforts as they try to provide a home away from home for... More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here on a ski trip in early March. The staff is excellent and the location is fantastic, away from the noise of downtown but close enough to walk everywhere. The hotel is dated, we like the Best Western Plus product and the personal are 5 star, however it is time for the company to put... More 

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for the great review. I am glad that you enjoyed the staff and the location of the hotel. We are constantly upgrading the hotel as the funds allow. We have added new case goods, new 42" flat screen TV's, new a/c units, new carpeting, new tub surrounds and will be remodeling the breakfast/bar area in the fall. We... More 

Aztec, United States
1 review
4 of 5 stars Reviewed 1 week ago

We wanted to get away for the weekend and I this hotel was our choice because it is within walking distance of everything on main in Durango. The building is all brick. Very well kept, nice and helpful staff, pool and hot tub inside were nice although the closing hours of the pool were early. (9pm) Overall we would most... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for the wonderful review. We are so happy that you enjoyed your stay with us. I do apologize about the pool hours. The pool is located inside an atrium which makes it a bit loud for those folks that retire early. We all hope that you had a great time in Durango and look forward to seeing you... More 

Missouri, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My stay was exceptional in every way. The staff was attentive and courteous; Ginny in charge of the evening Manager's Reception was great! The hotel is within walking distance of everything in downtown Durango .... only had to drive once during my 4 night stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very kindly for this amazing review. We are happy to hear that you enjoyed your stay and that you found value in our location and amenities. It is nice of you to acknowledge our hotel staff and their efforts. Ginny is a valued employee and I will share your comments regarding her service. We hope you will come... More 

Deming, New Mexico
2 reviews
5 of 5 stars Reviewed 3 weeks ago

had not been to Durango in a very long time and I was not disappointed by the hotel, room and service. Best Western has the nicest beds and friendly staff anywhere. I will definately stay in this hotel again.

Was this review helpful? Yes
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very kindly for this outstanding review. We sincerely appreciate your kind words and we are happy to hear that you enjoyed your stay. Please don't be a stranger and come see us again soon. Please let me know if there is anything we can help with in the future. Michael Vice 970-385-4980 Michael@bwriograndeinn.com More 

yokohama, Japan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

a wonderful stay, friendly staff, good support getting to and from airport, and rapid transit center, and great happy hour! the layout, with the pool and the hot tub in the middle gave a friendly family feeling to the place.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the wonderful review. We were happy to help get you around. I know it is difficult being in an area that has limited transportation options. We hope that your trip home was safe and are very happy that you enjoyed your stay with us! Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More 

Albuquerque, New Mexico, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 13, 2015

Our Winter Sports Group from Albuquerque just stayed this week at this hotel. Feed back from our folks was very positive. Besides comfortable, clean and well located, a big plus was the warm hospitality. Mary Kay was good to work with and was very visible, even wiping off tables in dining room, very involved. Mike, Sean and Chris were so... More 

Was this review helpful? Yes 1
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

It is very kind of you to leave us such a great review. We sincerely appreciate your feedback and we are happy to hear that you enjoyed your stay. Your pictures are a nice addition and I hope it provides an experience for our future guests. We all appreciate you commending our staffs effort. Our employees work very hard and... More 

Santa Fe, New Mexico
Top Contributor
144 reviews 144 reviews
37 hotel reviews
233 helpful votes 233 helpful votes
5 of 5 stars Reviewed February 13, 2015

We always stay here if possible when staying in Durango. It is a great value - very good location virtually downtown, very friendly staff, decent free breakfast, nice indoor pool and hot tub, and a great evening reception. The rooms are decent. Some interior rooms are a tad larger but you may get some noise from the pool. The fitness... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

We sincerely appreciate your kind and thoughtful review. You have highlighted many of our fantastic amenities and remodels. I'm happy to hear that you enjoyed your stay with us and if you need anything please feel free to contact us. Come back to see us again soon. Michael Vice 970-385-4980 michael@bwriograndeinn.com More 

Phoenix, Arizona
Top Contributor
311 reviews 311 reviews
58 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed January 18, 2015

Location, location, location... that's what they always say... and this Inn has it.... And bigger rooms and affordability than most of the nicer Durango hotels in walking distance to the train depot and downtown area. The other Best Western's in town have good ratings as well but unfortunately for them not the location for downtown. That being said the room... More 

Was this review helpful? Yes 2
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the kind review. We would have been happy to move you to a different room even if you were staying on points. We want you to be happy with your stay. I was confused as well by the reviews about the condition of the hotel. We have been working hard to keep it nice. We... More 

Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 16, 2015

We live in the area and frequently stay in durango for mini-vacations. After several stays in the past few years we have moved on. While there's no denying the location and overall design are wonderful, it IS an old building and needs to be refurbished and the design updated to stay competitive. I just hope they don't wait too long.

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for your review. I am so sorry that you were disappointed with your stay. We have been refurbishing over the past 4 years. We have added new case goods, new linens, new mattresses, new room carpeting,new a/c's, new 42" flat screen tv's and new tub surrounds. We have also added new granite counter tops in our breakfast room... More 

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