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All 30 Durango hotels

BEST WESTERN PLUS Rio Grande Inn

2.5 of 5 Hotel   |   400 E Second Ave, Durango, CO 81301
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77%
Ranked #5 of 30 hotels in Durango
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
honorthyharley Queens, New York
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367 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Queens, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

From the minute we arrived, I loved this hotel. We stayed for four nights and every staff member on every shift was professional, friendly, and helpful. We ended up in a king suite with a balcony and a Jacuzzi, and the room was beautiful and clean. The only thing I didn't like about the room was that it faced the... More

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gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much as we couldn't have asked for a better review. Your kind words are greatly appreciated and they mean so much to other/future travelers visiting the area. I'm happy to hear that you enjoyed your stay with us and I hope you come back to see us again soon. More

Cincinnati
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staff here were extremely friendly, nice and helpful. The breakfast buffet was great, as was the evening snacks and drinks. The indoor pool was nice and comfortable temperature. The room was a little small but worked fine for our family of four. The room had a small refrigerator which is always helpful. It is an older hotel, with some... More

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gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very much for this outstanding review. We appreciate your feedback as it allows us to better improve our service and amenities. Thank you for commending our staff efforts as they work very hard. I'm happy to hear that you found value in all that we have to offer and thank you for acknowledging our free amenities. Again thank... More

San Antonio, Texas
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Rooms were clean but the A/C was questionable. Maybe because of the above average heat or maybe because of the age of the unit. But the A/C units in both rooms we had needed to have a bit more cold air. We had to cut the unit off several times to get the blowing cold air. The bright side was... More

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gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Please accept our most sincere apology regarding your stay. We have had a very hot couple weeks for Durango with temperatures reaching into the nineties. I understand that this is not uncommon for some reaches of the states but for Durango that is somewhat uncommon. Although that isn't an excuse for our standard room features to be only mediocre during... More

Lake Odessa, Michigan
Top Contributor
67 reviews 67 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We've stayed at this property several times. It's right in the downtown area so you can walk to the Durango & Silverton Narrow Gauge rail road, area shopping, restaurants & other venues. They have a couple washers & dryers that customers can use for free that I always use which is always a plus. The rooms are very nice with... More

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you again!! I am happy that you enjoy all the amenities that the hotel has to offer. We do have a great breakfast and it is a great value. We do pride ourselves on our cleanliness and the indoor pool and spa are very inviting after a busy day of local activities. The complimentary cocktail hour is a plus... More

Lake Odessa, Michigan
Top Contributor
67 reviews 67 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We've stayed at this hotel several times when we're in Durango, Co. The rooms a nice with balconies, I love the indoor swimming pool and the breakfasts. They have free laundry here which is always handy when on vacation.

Review collected in partnership with Best Western

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for the nice review and the repeat business. We are so happy that you enjoy our hotel and our amazing staff. We look forward to your future return and hope that you are enjoying your summer. Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More

Fort Morgan, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Rio Grande Inn has a fantastic location when visiting Durango Colorado. It is a block away from the narrow gauge train that runs from Durango to Silverton. There are 20+ restaurants within a couple blocks. Staff is very good in making recommendations. The staff in all positions were very friendly and accommodating. .

Review collected in partnership with Best Western

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gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the wonderful review. We do have an excellent location and a wonderful caring staff. We appreciate your taking the time to review our hotel on this site. Durango is such a fun town and we are happy that you were able to enjoy all that it has to offer. Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More

Bacliff, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago NEW

My first time in Durango and what an experience. They picked me up from the airport and from then on went out of their way (Shawn especially) to make sure I had transportation when in need. The rooms where clean ...great breakfast... Awesome pool and happy hour! Nice nice and friendly service. I will be back!

Was this review helpful? Yes
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the great review. Sean is a great employee and I am happy that he was able to accommodate your transportation needs. We are happy that you enjoyed your stay with us and look forward to your future visits. Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More

Broomfield, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The Best Western Plus Rio Grande Inn is in a perfect location for exploring downtown shops, restaurants, and activities on foot. The staff is exceptional. Every one seemed to care that we chose this hotel and went out of their way to make sure we were comfortable. The king size bed was super-compfortable. This is a hotel/motel setup, and I... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the wonderful review. We do have a great staff and a great location. We are all happy that you enjoyed your stay with us and look forward to seeing you again someday soon. Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More

Denver, Colorado
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Stuck in older room. Although it was fine for a night, it was NOT the new and improved rooms they were working on. Need a candle, as all have been sneezing an "old musty smell" in room. Staff was wonderful, pool was great, and free drinks was a nice touch. I will be back...but make certain I ask for a... More

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gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for providing us with this review. Your feedback is important to us. The property is about thirty years old and we have made some recent renovations. Carpet and mattresses have been replaced in all of our guest rooms. Most of our guest bathrooms have been remodeled with tile and granite counter tops. Lastly, we have most recently added... More

Scottsdale, Arizona
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago

Dark. Noisy A/C. Somewhat rundown. Very uncomfortable beds. Small bathrooms. Reasonably clean, but not worth $100 plus except that rates in Durango may be much too high across the board. The location is convenient, parking is plentiful and the front desk staff was very helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Hello and thank you for providing us with this great review. Your feedback is appreciated as it allows us to address any issues you may have had with the room. I apologize if the rooms were inadequate for your stay. We are working to improve the hotel and guest rooms. Thank you again for your thoughtful review and I hope... More

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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western

94 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Durango #3 Romantic Hotel in Durango #6 Business Hotel in Durango
Hotel Class
Number of rooms
102

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