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BEST WESTERN PLUS Rio Grande Inn

Certificate of Excellence
2.5 of 5
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400 E Second Ave, Durango, CO 81301
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BEST WESTERN PLUS Rio Grande Inn
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634 Reviews from our TripAdvisor Community

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Albuquerque, New Mexico
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent 2 nights with a group of about 55 older winter sports participants. Positive: only 3 block walk to the foot of Main Street, where there are lots of shops and restaurants. Negatives: The elevator went out of service the first night (I note from a review it was out of service 3 weeks ago) and was not repaired... More 

Helpful?
Thank sierrastew
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

I'm sorry for the issues during your stay. The hot tub should have only been out of service until about 7 each night while the mechanic was working on the jets. We had to turn off the heater for him to work on them, which also meant the water in the pool would no longer be heated during that time... More 

San Francisco Bay Area
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff at the Best Western Plus Rio Grande Inn was extremely accommodating of my want of quiet. They arranged a corner room, away from the pool and parking lot, for me and it was a great stay! Great service and good sleep!

Helpful?
Thank ToneGarcon
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for taking your time to leave a review. I'm glad we could accommodate your needs during your stay. Come see us again soon. Keith Cressy Evening Manager 970-385-4980 More 

Eureka Springs, Arkansas
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice rooms, reasonably priced in the best location downtown. Walk to all the great restaurants and only steps from the Durango/Silverton train! Movie theater around the corner and the river walk only a coupl blocks away.

Helpful?
Thank pasta888
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

We're glad to have you. I hope you had a memorable time in Durango and we'll see you next time. Keith Cressy Evening Manager 970-385-4980 More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Very Clean and quiet, within walking distance for those late nights when you drink too much. Worked out great. We will absolutely stay here again, it was great for a girls weekend away, shopping and a great place to stay.

Helpful?
Thank Lori M
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for your review. I'm glad to hear you enjoyed your stay and our the town. We hope to see you next time you're in Durango. More 

Kentucky, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel a year and a half ago on a trip west, and drove out of our way to stay at this hotel again!! The staff are so friendly, and we particularly like the "complimentary drinks" feature. We would recommend this hotel to anyone staying in the Durango area!!

Review collected in partnership with Best Western

Helpful?
Thank Steve M
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very much for the wonderful review. I'm flattered that you drove out of your way to stay with us again. I'm glad you enjoyed your stay and hopefully the town. I hope to see you again next time. Keith Cressy Evening Manager 970-385-4980 More 

1 review
3 of 5 stars Reviewed 4 weeks ago

I have stayed at this Best Western many times. It seems to me that the rooms and equipment need updating. The ice machine was broken on the second floor for most of our stay, The elevator was broken. The pool was closed one day due to contamination. Other than the elevator these are minor inconveniences. However, due to my just... More 

Review collected in partnership with Best Western

Helpful?
Thank 487bonnier
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

I'm so sorry about the elevator during your stay and the inconvenience it caused. The hotel will be getting updates throughout 2016. I hope you enjoyed Durango and I hope you'll give us another chance. Keith Cressy Evening Manager 970-385-4980 More 

n.m.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 3, 2016

Great hotel ! the enclosed atrium is a wonderful design. This is a great place for families . we have been coming here for years with our kids,and now with our grandchildren.it's ready for a few upgrades, but still a great hotel.

Review collected in partnership with Best Western

Helpful?
Thank ambientecorrales
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for your loyalty to our hotel. It means a lot to all of us here. I can tell you that upgrades are coming and will be implemented over the year. You'll probably notice some great changes and updates the next time you and your family join us in Durango. Keith Cressy Evening Manager 970-385-4980 More 

La Vernia, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 30, 2015 via mobile

Great hotel! The indoor pool made it a perfect place for a busy 7 year old. The hotel staff was so very kind and helpful. The room was clean. The location was perfect. We could walk to meals and train depot. The breakfast was filled with choices. We would truly stay here again.

Helpful?
Thank Sheri B
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very much. Our hotel is great for families, being so close to restaurants and the train. I'm very glad you enjoyed your stay and we can't wait to have your family with us again. Keith Cressy Evening Manager 970-385-4980 More 

Colorado Springs, Colorado
Level Contributor
197 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed December 29, 2015

Our family stayed at this hotel from Dec 26-28th as a good location to explore downtown and convenience for the Durango & Silverton Narrow Guage RR. The hotel is within walking distance of both downtown and the RR. It is an older hotel but well maintained, quite clean and excellent staff. The biggest benefit was being able to park our... More 

Helpful?
Thank countdown6
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

I'm glad you enjoyed your stay. I do apologize for not having a rollaway readily available on your first night. The last 2 weeks of the year are very busy and we try our best to accommodate all of our guests requests. I also apologize for the elevator. We had to special order a part for it and unfortunately that... More 

Durango, Colorado
Level Contributor
6 reviews
5 of 5 stars Reviewed December 28, 2015

Friendliest staff I have ever encountered! The hotel has a cool little bar and is really close to all the great restaurants and bars in Durango. Request a room looking at Smelter Mountain to be able to see the river

Helpful?
Thank Ryan R
gmcha, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very much for your kind words. I'm very glad to hear that you enjoyed your stay and the town. I hope you'll come stay with us again soon. Keith Cressy Evening Manager 970-385-4980 More 

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