We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Rio Grande Inn

2.5 of 5 400 E Second Ave, Durango, CO 81301
Hotel website
Hotel deals
Special Offer
Stay 2 & Earn a Reward
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Certificate of Excellence 2014
BEST WESTERN PLUS Rio Grande Inn
Professional photos View all
Browse nearby
BEST WESTERN PLUS Rio Grande Inn
Write a Review

447 reviews from our community

Traveler rating
    221
    128
    56
    25
    17
See reviews for
140
149
21
47
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
  • All months
    (447)
  • Mar-May only
    (82)
  • Jun-Aug only
    (164)
  • Sep-Nov only
    (139)
  • Dec-Feb only
    (62)
All months
Missouri, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My stay was exceptional in every way. The staff was attentive and courteous; Ginny in charge of the evening Manager's Reception was great! The hotel is within walking distance of everything in downtown Durango .... only had to drive once during my 4 night stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very kindly for this amazing review. We are happy to hear that you enjoyed your stay and that you found value in our location and amenities. It is nice of you to acknowledge our hotel staff and their efforts. Ginny is a valued employee and I will share your comments regarding her service. We hope you will come... More 

Deming, New Mexico
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

had not been to Durango in a very long time and I was not disappointed by the hotel, room and service. Best Western has the nicest beds and friendly staff anywhere. I will definately stay in this hotel again.

Was this review helpful? Yes
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very kindly for this outstanding review. We sincerely appreciate your kind words and we are happy to hear that you enjoyed your stay. Please don't be a stranger and come see us again soon. Please let me know if there is anything we can help with in the future. Michael Vice 970-385-4980 Michael@bwriograndeinn.com More 

yokohama, Japan
1 review
5 of 5 stars Reviewed 2 weeks ago

a wonderful stay, friendly staff, good support getting to and from airport, and rapid transit center, and great happy hour! the layout, with the pool and the hot tub in the middle gave a friendly family feeling to the place.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the wonderful review. We were happy to help get you around. I know it is difficult being in an area that has limited transportation options. We hope that your trip home was safe and are very happy that you enjoyed your stay with us! Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More 

Albuquerque, New Mexico, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our Winter Sports Group from Albuquerque just stayed this week at this hotel. Feed back from our folks was very positive. Besides comfortable, clean and well located, a big plus was the warm hospitality. Mary Kay was good to work with and was very visible, even wiping off tables in dining room, very involved. Mike, Sean and Chris were so... More 

Was this review helpful? Yes 1
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

It is very kind of you to leave us such a great review. We sincerely appreciate your feedback and we are happy to hear that you enjoyed your stay. Your pictures are a nice addition and I hope it provides an experience for our future guests. We all appreciate you commending our staffs effort. Our employees work very hard and... More 

Santa Fe, New Mexico
Top Contributor
144 reviews 144 reviews
37 hotel reviews
231 helpful votes 231 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We always stay here if possible when staying in Durango. It is a great value - very good location virtually downtown, very friendly staff, decent free breakfast, nice indoor pool and hot tub, and a great evening reception. The rooms are decent. Some interior rooms are a tad larger but you may get some noise from the pool. The fitness... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

We sincerely appreciate your kind and thoughtful review. You have highlighted many of our fantastic amenities and remodels. I'm happy to hear that you enjoyed your stay with us and if you need anything please feel free to contact us. Come back to see us again soon. Michael Vice 970-385-4980 michael@bwriograndeinn.com More 

Phoenix, Arizona
Top Contributor
293 reviews 293 reviews
58 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed January 18, 2015

Location, location, location... that's what they always say... and this Inn has it.... And bigger rooms and affordability than most of the nicer Durango hotels in walking distance to the train depot and downtown area. The other Best Western's in town have good ratings as well but unfortunately for them not the location for downtown. That being said the room... More 

Was this review helpful? Yes 2
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the kind review. We would have been happy to move you to a different room even if you were staying on points. We want you to be happy with your stay. I was confused as well by the reviews about the condition of the hotel. We have been working hard to keep it nice. We... More 

Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 16, 2015

We live in the area and frequently stay in durango for mini-vacations. After several stays in the past few years we have moved on. While there's no denying the location and overall design are wonderful, it IS an old building and needs to be refurbished and the design updated to stay competitive. I just hope they don't wait too long.

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for your review. I am so sorry that you were disappointed with your stay. We have been refurbishing over the past 4 years. We have added new case goods, new linens, new mattresses, new room carpeting,new a/c's, new 42" flat screen tv's and new tub surrounds. We have also added new granite counter tops in our breakfast room... More 

phoenix, United States
1 review
5 of 5 stars Reviewed January 16, 2015

Have stayed at the Rio Grande over the last 20 winters skiing at Purg. Hasn't aged at all. Staff is always polite and professional, breakfast is hot and fresh Rooms are always kept clean the maid service is thorough. Everything is always in good working order. Hotel is convenient to downtown and all the great restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for the great review. We are so happy that you keep coming back and are pleased with the changes that we have made. We do have a great staff and housekeeping does an outstanding job. We appreciate the positive feedback and look forward to seeing you again soon. Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

Our room was clean and neat. The free breakfast was great. Plenty to choose from. This hotel is a wonderful choice for your family! We parked close to our room and check in was a breeze. Just wish the pool was open later than 9pm.

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you very much for the outstanding review. We are so happy that you enjoyed your stay with us and all that the hotel has to offer. I am sorry about the pool hours. Since we have an indoor pool in an atrium setting the noise does tend to echo a bit and we do have guests that retire early.... More 

n.m.
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 4, 2015

We have stayed at the Best Western Rio Grande for about the last 18 years ,twice a year. Winter holidays and summer. It was great when the Kids were little and now with a grown family and a grandchild, it's still great. Always a great staff, reliable accommodations. Great service and amenities. and the best location in town. Still our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gmcha, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you for the outstanding review. We are so happy that your family has made our hotel your lodging choice while you are visiting Durango. We all hope that your holidays were great and look forward to seeing you in the spring. Mary Kay Dobson 970-385-4980 marykay@bwriograndeinn.com More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN PLUS Rio Grande Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with Expedia, Best Western, Travelocity, Orbitz, Booking.com, Hotels.com, Cheap Tickets, Hotwire, Despegar.com, Priceline, Odigeo and Tingo so you can book your BEST WESTERN PLUS Rio Grande Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western
Hotel Style:
#3 Romantic Hotel in Durango
#4 Business Hotel in Durango
#4 Family Hotel in Durango

129 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Dining (7)
Viewed
View from room (5)
Viewed
Hotel & grounds (11)
Viewed
Pool/beach area (3)
Viewed
Bathroom (6)
Viewed
Room/suite (18)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (64)
Viewed
Bathroom (7)
Viewed
Room/suite (13)
Viewed
Dining (14)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (18)
Viewed
Business center/function rooms (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay