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BEST WESTERN Mountain Shadows

Certificate of Excellence
2.5 of 5
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3255 North Main Ave., Durango, CO 81301
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BEST WESTERN Mountain Shadows
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Ranked #9 of 30 Hotels in Durango
Certificate of Excellence
A recent review
5 of 5 stars Reviewed June 19, 2014
Elaine M Morgan Hill, California, United States
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330 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Mountain Shadows
See the most recent reviews
Texarkana, United States
1 review
1 of 5 stars Reviewed June 20, 2014

I was harrassed by staff everytime and everyplace I tried to smoke. I was told I could smoke on the balcony. Then I was told I could not. I was told I could smoke on the patio and then was barred from that area because of construction. I discovered an ashcan at the bottom of the stairs and was told... More 

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Morgan Hill, California, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 19, 2014

Loved the staff, they were most helpful and offered homemade cookies upon arrival. We did not have reservations and were pleased that they did have a room. We loved the pool and the hot tub, so relaxing. The rooms were clean, spacious and comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Colorful Colorado, United States
Level Contributor
145 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed June 17, 2014

Upon check-in early evening the (dark curly hair female) clerk was helpful and friendly, and there were fresh baked cookies, even though no coffee was available! Overnight the room had a few maintenance issues, the same clerk was there the following morning at breakfast, so we mentioned it to her, she was still very nice and seemed to be very... More 

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Minneapolis, Minnesota
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 16, 2014

Great service the staff were super accomading! The beds were great. It was quiet for a friday night. the pool was great. You have to go downtown for more of a variety of restruants. There is a mexican place near by but we ate at a downtown restruant that had a gun show on fridays. The breakfast was also great!... More 

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Lafayette, Colorado
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 16, 2014

The hotel was a nice surprise - everything very clean and comfortable. Breakfast was one of the better ones on our trip - yogurt, oatmeal, varieties of coffee, breads and pastries, Belgian waffles, and eggs and bacon. Could have had more fruit/fresh offerings, but overall filling and well stocked. The room was a bit small but the staff were extremely... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed June 12, 2014

Great location, rooms are nice, staff is friendly. Beautiful area! I would recommend this hotel, although the pillows aren't the best - maybe bring your own or maybe they will read this review and get better pillows. I was there just for 1 night, but I would definitely stay at this hotel again!

Review collected in partnership with Best Western

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Santa Fe, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

This hotel is very close to downtown Durango. The rooms are nicely decorated , clean and the beds provided were very comfortable. It was great to have a cookie waiting for me at reception and the breakfast in the morning offered a variety of choices. I am very happy with this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 7, 2014

This is a comfortable well used hotel. They try to keep things up to date and do a good job. They were helpful when I requested them not to use air freshener due to allergy to it. I stay there because clean and I am a member of their frequent traveler program and accue points for a free stay.

Review collected in partnership with Best Western

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100 Mile House, Canada
Level Contributor
75 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 6, 2014

A very good place to stay while exploring the many attractions in Durango, the most popular one being the Silverton steam train. Large clean room, good internet, good breakfast menu. Check bill at checkout for accuracy; was charged more for one night than I had reserved for, but was corrected when I noticed it.

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Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 3, 2014

Lovely location, rooms clean and spacious, very friendly and polite staff, great breakfast. Cheap Laundry facilities a surprise bonus. Kids loved the complimentary cookies and pool area. Really enjoyed our stay here.

Was this review helpful? Yes 1
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