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All 30 Durango hotels

BEST WESTERN Durango Inn & Suites

2.5 of 5 Hotel   |   21382 US Hwy 160 W, Durango, CO 81301-6857
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Ranked #14 of 30 Hotels in Durango
A recent review
5 of 5 stars Reviewed September 5, 2014
jdikeman Denver, Colorado
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272 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Durango Inn & Suites
See the most recent reviews
Aurora, United States
1 review
2 of 5 stars Reviewed September 5, 2014

Promised discounts disqualified for no good reason! Although the staff was presented with a discount for their hotel, that had no disqualifications, they refused to honor it. The coupon ran in the orientation booklet provided by Fort Lewis College and when I contacted the school, was told that the ad was provided by the local Best Western (where I stayed).... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you so much for the opportunity to respond to your review. We are sorry for the confusion you experienced at our Inn. We value the parents of our Fort Lewis students immensely as they become a part of our Best Western Family. We look forward to seeing them when they drop students off, come back for parents weekend, and... More

Denver, Colorado
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 5, 2014 via mobile

Absolutely a wonderful and homey hotel in Durango, Colorado. The Best Western Durango Inn & Suites is convenient to the historic town of Durango, the Durango & Silverton Narrow Gauge Railroad, Fort Lewis College, Mesa Verde National Park, the Four Corners Monument and all of the amazing sites in Southwest Colorado. The hotel and grounds are clean and fresh. The... More

Was this review helpful? Yes 1
Icaretwo, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your detail packed review. No doubt, other travelers will find the information helpful. Our back patio is one of the highlights for our guests as is our location. We are glad you had the time to relax and enjoy. We are thrilled you enjoyed your stay and we look forward, with anticipation, to having you as our... More

Adelanto, United States
1 review
5 of 5 stars Reviewed August 27, 2014

The staff is great and always friendly and helpful. The place is clean and has a good breakfast. The location is convenient to everything. The only issue we had was the cooler shut off in the middle of the night and would not come back on but they said they'd have someone check it out after we checked out.

Review collected in partnership with Best Western

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

A heartfelt thank you for your review. We are glad you had a nice stay and we look forward to having you as a guest again in the future. We apologize that your air conditioner stopped cycling in the night. They are designed to cycle off when the coils that air passes over, become covered with frost. This allows the... More

Anacortes, Washington
Top Contributor
80 reviews 80 reviews
32 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed August 23, 2014

this room was beautifully decorated and the glass elelvator was a treat as well. The breakfast was good with eggs that were ediable unlike some...Only down fall was there was no one at the front desk evwerytimne we went with a question. I would stay thre again though hope the staff inproves

Review collected in partnership with Best Western

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your input. We are so grateful for your review but most of all we are thankful for your business. We hope to see you again soon. More

Delta, CO
1 review
5 of 5 stars Reviewed August 22, 2014

A short trip for a romantic trip and leisure. Everything was excellent. Price is comparative for a resort town. Beds were the most comfortable I've ever slept in. Quiet and clean. Staff helpful and the breakfast had a good variety and everything was fresh and dining area was kept clean. Small area to eat outside or tables inside.

Review collected in partnership with Best Western

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. We recognize you have a choice in lodging and are grateful you have chosen us! We look forward to seeing you again in the future. We appreciate having you as a guest. More

Ben Wheeler, United States
1 review
5 of 5 stars Reviewed August 21, 2014

I have stayed at this hotel before and definitely will again. They are extremely courteous and great rooms and service. The breakfast is a great assortment of foods and there are also restaurants very close by which are also good.

Review collected in partnership with Best Western

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

A million thanks for your review. We appreciate that you have chosen us and are glad you enjoyed your stay. We hope to see you again in the near future. Again, thank you! More

Abu Dhabi, United Arab Emirates
Top Contributor
63 reviews 63 reviews
25 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed August 20, 2014

I stayed at the Best Western Durango Inn and Suites for the evenings of 18 and 19 June. i specifically wanted to ride the Durango and Silverton Railway - that was a treat. The hotel is not great. It’s outdated, the furniture is old, the chairs in the room are uncomfortable and generally the hotel could do with some loving... More

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We are so sorry you did not enjoy your stay with us. We regret you did not advise us of your plumbing issues so that we could address it for you. In addition, we are sorry you did not have great internet service. The community internet provider has changed and admits that they thought their equipment could handle the demand,... More

Boulder, Colorado
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

The Best Western Durango Inn & Suites was one of the nicest motels we have stayed in. The room was spotlessly clean and well appointed. The outside pool was heated to 85 degrees and crystal clean. Pool towels were provided. The breakfast was more than adequate. The motel is a short drive to the historic Durango area.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. We are so excited you enjoyed your stay and appreciate the time and effort in submitting a review. We look forward to seeing you again in the future but most of all, thank you for your business. More

St. Louis, MO, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 18, 2014

Facility was rundown, things malfunctioned. The airconditioner leaked water into the room and the carpet was wet for our entire stay, The door lock did not work properly and one night we had to have help from hotel staff to get in. The hotel is way overpriced for its condition

Review collected in partnership with Best Western

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your input. We regret you did not enjoy your stay. We are sorry your air conditioner was leaking. In fact, the air conditioners are designed to defrost when run continuously, and the condensation does drip after prolonged use. We apologize for the inconvenience and that it made the carpet wet. We are saddened you felt we are... More

College Station, Texas
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 16, 2014

Like some of the other hotels we stayed in this trip, we were also lucky enough to get a jacuzzi suite. The room was large and clean with a good size bedroom area, a little kitchenette, and a decent sized bathroom. The jacuzzi was a bath tub Jacuzzi which was a pretty good size tub. There were also washers and... More

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. We appreciate thte time and effort you took to submit a review. We look forward to seeing you again in the future. Thank you for your business. More

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Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
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Also Known As:
Best Western Durango Inn And Suites
Best Western Durango Hotel Durango
Durango Best Western

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