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BEST WESTERN Durango Inn & Suites

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21382 US Hwy 160 W, Durango, CO 81301-6857
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BEST WESTERN Durango Inn & Suites
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BEST WESTERN Durango Inn & Suites
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310 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Durango Inn & Suites
See the most recent reviews
Colorado
Top Contributor
158 reviews 158 reviews
73 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed January 20, 2015

I used to stay here a lot when I was in town, but got out of the habit of doing so. Glad I came back. After a fiasco at another competitor, I decided to try the Best Western again. From check-in to check-out, everything was great. The customer service at the Front Desk was great! The rooms were very nice... More 

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

We are THRILLED to have you back! Thank you! I am not able to tell, through your review, your guest history but I would encourage you to call me direct at 303-328-5569 to reserve for your next stay. I am saddened that we lost you as a guest but happy that we have had the opportunity to win you back.... More 

Gilbert, Arizona
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2015

We stayed for a week over Christmas. We have stayed in all of the Best Westerns in Durango and would defiantly stay here again. Unfortunately the lobby was being remodeled and still under construction due to slow contractors so it was a bit disheveled. We had a problem with a heater in one of our rooms so the staff quickly... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you so much for your candid review and mostly for not being a lunatic! We are thrilled you had a nice stay, and for most, they were so patient and kind with our lobby spruce up. Thanks for being patient. We are glad the inconveniences did not ruin your trip, cause you a trip to the ER or scar... More 

Thousand Oaks
Contributor
16 reviews 16 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 12, 2015

This was a stop along the way, during our 2500 mile motorcycle ride. The hotel was clean, easy to access, and includes a free breakfast. There were six of us and we all enjoyed the stay. The staff was friendly and very helpful, providing us with rags and a hose to clean our motorcycles after crossing the Rocky Mountains. The... More 

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. We are so glad you had a nice stay with us this summer. One of the things our motorcycle guests love is having their babies parked right outside their door. We are glad you appreciated being able to rinse off your buggy and hope we have the true pleasure of seeing you again soon. Thank... More 

1 review
4 of 5 stars Reviewed January 7, 2015

Nice motel in a beautiful setting. I was stationed here in Durango while working out in the field. The weather was brutally cold and windy. This was a nice room to come back to in the evening. Wasn't home of course, but it was a nice substitute.

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

We are thrilled that you felt warm and comfortable with us. We try very hard to create a nice experience and are so excited you enjoyed your stay. We are thankful to have had you as a guest and look forward to seeing you again in the future. Thank you for your business and your review. More 

Covina, California, United States
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 6, 2015

We were in Durango for NYE and needed a place near Main St. We rented a suite with 3 beds and a foldout couch, which worked for the 5 of us and the baby, who got a crib provided by the hotel. We didn't use the microwave nor 'fridge, but were available. Continental breakfast on New Year's was "the usual"... More 

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. We are so glad you enjoyed your stay and a million thanks for being patient with our lobby remodel. We are happy that you had a quiet stay as New Years Eve can be a night when it is hard to control the noise level! By far, the suites are our best options for guests... More 

Round Rock, Texas
Top Contributor
118 reviews 118 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 6, 2015 via mobile

This is a very nice place to rest, relax, and enjoy. Always stay here if possible. The staff goes out of their way to assist and make sure your stay is great. Thanks to the maintenance man we were able to get the doors to the car open. Go for the snow and got plenty of it soooo the car... More 

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you so much for your review. Our staff works really hard to please our guests and are steadfast in their commitment to be of service. Thank you for recognizing them. It means more to them than you can know. We are glad you enjoyed your stay and we look forward to seeing you again. We appreciate your business .... More 

phoenix,az.
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 5, 2015

nice hotel in good location. breakfast and room was very nice. about 30 miles from durango ski resort..room was very comfortable. breakfast selection and food was very good. lobby was being renovated. should be very nice when finished.

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review and more, for being patient with our remodel. We recognize that when hammers and saws are banging and buzzing upon check in, it can be disappointing so thank you for looking beyond the dust! We are so glad you enjoyed your stay and we look forward to having you again. We are done. We cannot... More 

Arlington, Texas
Top Contributor
172 reviews 172 reviews
32 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed December 23, 2014

The location is great just a lil 5 min drive to downtown and a about a half hour drive to Durango Mountain Resort. The lobby is currently undergoing renovations which hopefully will spread to their outdated rooms. When we opened the door to our room it smelled like my grandparents basement in the 80's. Besides the smell, which I'm sure... More 

Was this review helpful? Yes 2
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your input and the time in submitting a review. We are sorry you experienced some issues during your stay but overall we are thrilled you enjoyed. The details you included will no doubt be helpful to everyone reading. We are sorry the housekeeper walked in on you. That is unacceptable. We will address with the staff. We... More 

Castle Rock, Colorado
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 18, 2014 via mobile

This was our my second time here and it was fantastic just like the first time. Clean, great rooms, consistent, Michael at the front desk was here last year. He remembered my family! Awesome breakfast. I recommend staying here.

Was this review helpful? Yes 2
Durango, CO, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 30, 2014

I always stay at this hotel. It is about a 2 minutes drive from downtown Durango and a 15 minute walk. You get to walk on a bridge across the Animas River, which is beautiful. I enjoy their outdoor hot tub at night, along with an amazing Continental breakfast. The rooms are upgraded and the service people are always friendly... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Icaretwo, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review! There is some great input for readers regarding how close we are to downtown and our convenient location. We appreciate your choosing us and look forward to seeing you again soon. More 

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