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BEST WESTERN Durango Inn & Suites

2.5 of 5 21382 US Hwy 160 W, Durango, CO 81301-6857
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BEST WESTERN Durango Inn & Suites
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BEST WESTERN Durango Inn & Suites
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279 reviews from our community

Traveler rating
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    112
    58
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    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Durango Inn & Suites
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Phoenix, AZ
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 30, 2012

We recently stayed here on a return visit to the Durango area. We have been visitng this area for 30 plus years but this is the first time we have stayed in town. The staff was most helpful with all our requests and the room was cleaned promptly in the morning. Although the rooms were all sold out for two... More

Was this review helpful? Yes
toriGolden, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We realize that it takes time and effort to submit a review and we greatly appreciate your input and comments. We look forward to being of service to you again in the future. More

PRESCOTT
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 20, 2012

We stayed for four days and it was fine, nothing fancy. We did the hot tub a couple times (one time we had to pull the cover off and skim the debris out of it before we got in). We did avoid the pool, as it was somewhat murky and looked dirty in the corners - this could definitely use... More

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toriGolden, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We sincerely appreciate your input and taking the time to submit a review. Sounds like we could have done a better job of keeping the pool and hot tub skimmed. We will work on this. It does become difficult with the ever evolving changes in the weather to keep the leaves and grass from nearby areas out, but we will... More

calgary canada
Top Contributor
113 reviews 113 reviews
48 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 11, 2012

Pleasant accomodating staff and clean room. Good beds and linnens. Towels as well. Although it is right by the hiway I found the room to be quiet with the window closed. The A/c worked well and was quiet. There is a restaurant and bar at the Hotel and has a bar section for drinks. I did not eat there but... More

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking the time to submit your input. We regret to hear that you experienced issues with our WIFI. Indeed it is a constant challenge, despite a remarkeable investment on our part, to provide outstanding WIFI service. We continue to make improvements, troubleshoot, research, and coordinate, in an effort to provide this very important service. We apprecitate your... More

Denver
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 4, 2012

We stayed at this motel over Labor Day weekend on our motorcycle ride to Durango. Upon arrival, we were greeted by Dustin who was very helpful and friendly. No problems with reservation made online, got the top floor as requested. The large Suite with 2 queen beds in one room and chairs and sofabed in the other room were very... More

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toriGolden, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Our greatest appreciation for taking the time to submit your input and comments. We pass onto our staff when they are recognized for their outstanding service. Our team of service professionals truly are our greatest asset. The suite you stayed in is a terrific option for those looking for some additional space, and although slightly more expensive than a traditional... More

Blenheim, New Zealand
Top Contributor
63 reviews 63 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 14, 2012 via mobile

Best Western hotels are consistently at the top of my list when I am looking for excellent accommodation without worrying too much about the cost. I have never been disappointed with Best Western and the Best Western Inn and Suites in Durango was no exception. I arrived after a very long ride and despite a minor problem with the online... More

Was this review helpful? Yes 1
toriGolden, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We are grateful for the time you took to review your stay. Thank you so much and we look forward to seeing you again. More

Greeley, Colorado
Contributor
17 reviews 17 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 12, 2012

We stayed here after a day at Mesa Verde. The location is right outside of town. Our room was nice, the outdoor pool was kept at a nice warm temperature. The hot tub is nice as well and is behind the hotel so it has a nice grassy area to look at. The hot tub and pool are at different... More

Was this review helpful? Yes 1
Albuquerque, New Mexico
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 31, 2012

This is a really good hotel. Our suite was large; two rooms w/ nice balcony overlooking large lawn and facing a mountain. It was very quiet; the hotel was full but we never heard any other lodgers. The breakfast area included a nice outdoor setting. The pool was warm, but very murky. The pool and hottub (also very nice) were... More

Was this review helpful? Yes 2
toriGolden, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your valuable and constructive input. We are delighted you enjoyed your stay and look forward to seeing you again in the future. More

portland, or
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 27, 2012

Nice place to stay. Was within walking distance to town where I had the best steak ever at the ORE house. A little pricey but Durango is a college and tourist attraction town so you have to pay the rates during high season. Overall good room with nice breakfast. Would stay again. Staff very friendly

Was this review helpful? Yes 1
toriGolden, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your positive feedback. We appreciate your valuable time in submitting input. We look forward to seeing you again in the future. More

Grapevine, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 26, 2012

We really enjoyed our stay at this hotel. The rooms were clean and the layout of the room was nice. The breakfast and supporting staff (including Debbie) were great! They were friendly and made sure the guests having breakfast were taken care of. The location ended up being perfect for the things we had planned. We liked the large outdoor... More

Was this review helpful? Yes 1
toriGolden, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We so much appreciate your valuable feedback and are thrilled you enjoyed your stay. We have put alot of effort and thought into our breakfast experience and feel lucky to have Debbie on our team. We are glad you were pleased. We apologize you were not impressed with Christina's. They owners value your input as much as we do and... More

Stow, Ohio
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 20, 2012

It was great to have a sitting area and 3 queen beds. The breakfast was more than adequate. Here comes the but... Our AC didn't work in the main room and when I mentioned it at the desk the clerk said " It is 50 degrees at night you shouldn't need it". True but it is 90 during the day.... More

Was this review helpful? Yes 2
toriGolden, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Please accept our apologies. Indeed, your situation sounds as though it was handled poorly. If your air conditioner was not working it needs fixed. PERIOD! However, indeed, when it does get to 50 degrees at night and the air conditioner may be set to, perhaps 65 degrees, the unit cannot take the air from the outside and "warm" it to... More

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Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
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Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western

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