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BEST WESTERN Durango Inn & Suites

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21382 US Hwy 160 W, Durango, CO 81301-6857
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BEST WESTERN Durango Inn & Suites
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BEST WESTERN Durango Inn & Suites
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362 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Durango Inn & Suites
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A TripAdvisor Member
5 of 5 stars Reviewed October 25, 2013

Accommendations were excellant! Very satisfied with the staff! They were very knowledeable with the area restaurants. Friendly staff. Room was very comfortable, surprized that there was a balcony. Will use this hotel the next time i am in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thanks for submitting a review. We look forward to seeing you again. And THANK YOU for choosing to stay with us. More 

Salt Lake City, Utah
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed October 23, 2013

Large clean room with all the usual amenities plus a refrigerator (no microwave). Nice tub as well as a shower. Comfortable beds and decent linens/towels. Better than average breakfast with cereals, breadstuffs, waffle maker, eggs and the like. Friendly, helpful staff. There's an adjacent Mexican restaurant if you don't want to drive into town for supper.

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review! But more important, thank you for choosing us. We appreciate your business. We look forward to seeing you again soon. More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed October 23, 2013

Friendly staff. Clean and comfortable beds. Good breakfast selections, pretty much standard for all motels now. Only issue we had was that we were given a handicap accessible room which made the bathroom fixtures different than standard. Higher toilet, lower sink, shower with hand held spray.

Review collected in partnership with Best Western

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. Because we are not able to tell the name of the specific reviewer on Tripadvisor, I am not able to speak to why you might have been assigned a handicap accessible room, but are glad, otherwise, that you enjoyed your stay. We hope to see you again soon! Thank you so much for choosing us. More 

Heath, Texas, United States
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 18, 2013

This motel was clean looking and updated and the breakfast was very good. That is all I can say after the first night there. Because this is a motel you enter from the outside the people standing in the front below smoking drifted into our room if we opened it. The bed was so noisy, probably from a plastic cover... More 

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Gosh, we are so sorry to hear of your challenges during your stay with us. We apologize that other guests were congregating outside their rooms. It is a time of year that we welcome our hunter friends and often, so they can enjoy their smoking, they do pull chairs outside, tell hunting stories, and enjoy their "mancation!" We apologize this... More 

Colorado Springs, United States
1 review
4 of 5 stars Reviewed October 17, 2013

Traveling with a dog, you don't often find as warm a welcome as at the Best Western Inn and Suites in Durango. The suite was comfortable for us and for our dog, with a back door that led directly out to the pet walking area. There is a small charge associated with the pet, but not too bad. The lobby... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. Indeed, we agree, we need to spruce up the lobby! We have plans in development at this time and look forward to showing you what we have done should you visit us sometime next year! Thank you for your kind and thoughtful review. We appreciate knowing when we have done something well. We look forward... More 

White Plains, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 15, 2013

We were in Durango visiting friends and spent a few nights at the Best Western. The hotel was perfect for our stay. To me the three most important factors for any hotel are cleanliness, comfortable beds and friendly knowledgeable staff. This Best Western was very reasonably priced and far exceeded my expectation. I highly recommend. All staff member from the... More 

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you so much for your review. As owners and managers, we recognize we are not the newest game in town, but strive for precisely what you mentioned, clean; friendly and knowledgeable staff. We know it takes time and effort to submit reviews and we thank you for both. We look forward to seeing you again soon in Durango. More 

Pocatello, Idaho, United States
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed October 14, 2013

This place was 1) close to the Train Depot 2) Clean, clean, clean 3) Super family friendly 4) super professional 4) yummy breakfast with lots of options 5) 4 ft. deep 12 person hot tub, clean and in working order 6) comfy firm beds, no backache! We had sooo much fun. And, the price was just perfect. I highly recommend... More 

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We are so appreciative of your detailed review. We take our guest comments very seriously. In addition, the staff really appreciates when someone recognizes their efforts in customer service, friendliness and especially the housekeepers, who love to know that guests recognize their hard work in providing a clean room. Thank you and hope to see you again soon! More 

Lake Wales, Florida, United States
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed October 11, 2013

We stayed at this hotel in October and there were black bugs in the room! They got on the bed while we were sleeping! The towels are old and frayed. There is no elevator and you have to climb many steps with your luggage. I would NOT recommend this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you so much for your time and effort is submitting your valuable review. We regret you did not enjoy your stay. Indeed, the Box Elder is an epidemic in Durango, and this flying insect is bothersome this time of year for everyone. With outdoor entrances, we do what is humanly possible to defer these flying insects and regret they... More 

Salisbury, United Kingdom
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed October 9, 2013

We had a very pleasant stay at the Best Western Durango Inn and suites. The check in was quick and friendly, and the room was clean comfortable. This is an older type property and as you would expect it could do with some refurbishment.

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you so much for your review. Your input is very valuable not only for us but for our guests as well. We are thrilled you had a pleasant stay. We do try and keep ahead of the curve in terms of refurbishment and work year round to keep things modern and fresh including new bed packages, chairs, lighting, granite... More 

Oklahoma City, Oklahoma
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 7, 2013

We really enjoyed our stay, so much that we kept adding additional nights. We stayed in a suite that had a lot of room, two rooms, microwave and small refrigerator and separate A/C units for bedroom and living area. The breakfast could be better and it was the same for the entire stay. The staff, including the cleaning staff, were... More 

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We are grateful for your review and equally thankful for the extension of your visit! We are thrilled you enjoyed your stay with us and although we have given careful thought to our breakfast offerings, we had not stopped to consider the monotony of items for a guest staying for an extended period of time. Thanks for the terrific input.... More 

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