We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Durango Inn & Suites

2.5 of 5 21382 US Hwy 160 W, Durango, CO 81301-6857
Hotel website
Hotel deals
Offers & Announcements
Save up to 20%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
BEST WESTERN Durango Inn & Suites
Professional photos View all
Browse nearby
BEST WESTERN Durango Inn & Suites
Write a Review

294 reviews from our community

Traveler rating
    82
    120
    62
    16
    14
See reviews for
116
101
19
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (294)
  • Mar-May only
    (41)
  • Jun-Aug only
    (121)
  • Sep-Nov only
    (96)
  • Dec-Feb only
    (36)
All months
There are newer reviews for BEST WESTERN Durango Inn & Suites
See the most recent reviews
waldoboro, maine
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 2, 2013

We had the good fortune to work with Dustin at this hotel. He was incredible...helping us with information that was right on target, arranging things for our needs at the hotel, friendly and just a great guy. The hotel was fine, but this service bumped it up for us. Thanks Dustin!

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We will pass along your comments to Dustin. He is one among many of our superstars. Thank you for your business. We look forward to seeing you again. More 

Riverside, California
Top Contributor
555 reviews 555 reviews
53 hotel reviews
187 helpful votes 187 helpful votes
4 of 5 stars Reviewed July 1, 2013

We visited Durango to ride the Durango Silverton Train and to visit Mesa Verde. The BW Durango was conveniently located to the train and was a reasonable drive to Mesa Verde. The room was a very good size, neat clean ad well maintained. There is a restaurant, Christina's Bar & Grill, on the property. Please see the review for that... More 

Was this review helpful? Yes
goosealina, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your valuable input. We know for certain that such details are so helpful to other travelers when choosing a lodging facility. We look forward to seeing you again and appreciate your time and efforts in submitting a review. More 

Huaraz, Peru
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed July 1, 2013

First of all, I booked this hotel because I needed to get some work done while visiting my sister. She has a crowded apartment and I would have slept on the couch, but I decided I would rather have a bed and a desk with internet to get work done. I was sorely mistaken. I thought for $135/night plus tax,... More 

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We are so very grateful for your valuable input and appreciate your assuring that we are aware of the issues you experienced. As you are aware, we have received your comments through our Best Western Survey department as well. We are disturbed, mostly by your customer services issues. As you can see by the plethora of other surveys, poor customer... More 

Anytown, USA
Contributor
15 reviews 15 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 25, 2013

My husband and I stayed here while stopping in Durango on our way to Mesa Verde. We really enjoyed the room- it was nice and clean, had a comfy bed, and everything worked properly (plenty of hot water, etc). Also, it was not too far from Mesa Verde- about an hour drive. There were some really chatty people in the... More 

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your feedback. We are grateful for your comments and look forward to seeing you again. More 

Groveland, Florida, Usa
1 review
5 of 5 stars Reviewed June 25, 2013

everything was very nice - always happy to stay at a best western hotel. your location was very good for us since we were going on the railroad trip. the people working in the hotel were very helpful and pleasant

Review collected in partnership with Best Western

Was this review helpful? Yes
San Juan Capistrano
Contributor
17 reviews 17 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 25, 2013

We spent the night prior to riding the Durango-Silverton Train. The room was spacious, clean and modern. Hot tub was good and in a nice relaxing outdoor location. The breakfast in the morning was hot and ample. We will stay again.

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you so much. We cannot wait to see you again! More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 24, 2013 via mobile

The rooms are clean and the staff is friendly and helpful. The location is convenient and the outside dining area is beautiful. The breakfast provided by the hotel is good and filing. The staff person who attends the breakfast is a sweetheart and very talkative and helpful. However, as another reviewed commented, in some of the rooms (the ones close... More 

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Your feedback is so much appreciated by the staff and management. We agree the cooling system in some rooms is flawed and regret that you felt unsafe or that your stay was less than you expected. We hope, however, that on your next trip, you will consider staying with us again. We have 8 differ room types that do not... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 20, 2013 via mobile

Impressive for a Best Western. Very friendly & helpful staff. Breakfast had eggs, sausage, waffles, cereal, muffins & more. Good selection. Room layout with sofa sleeper worked wonderfully. Would definitely consider staying here again for future travels.

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking the time to submit a review. We are thrilled you enjoyed the suites and the deluxe continental breakfast. We will share your comments regarding the helpful staff. They work hard at providing outstanding service. We look forward to having you as our guest again. More 

Los Alamos, New Mexico, United States
Top Contributor
82 reviews 82 reviews
13 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed June 13, 2013

This roadside motor lodge is in most regards a very good option for travelers to Durango who are preparing to take the narrow-gauge or explore the myriad outdoors opportunities nearby. However, it has one glitch that I'll return to. The good parts are obvious. The location is good, staff are friendly and helpful, rooms are spacious and beds comfortable, facilities... More 

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you so much for your valuable comments. We would agree with your comments regarding the placement of the air conditioner and look forward to the opportunity to place it in a more convenient and reasonable location in the next remodel. We do have a plethora of room types including suites, and family accommodations that do not share this design... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Durango Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Phone Number:
Location: United States > Colorado > Durango
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Cheap Tickets, BookIt.com, Despegar.com, Priceline, Odigeo and TripOnline SA so you can book your BEST WESTERN Durango Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western
Hotel Style:
#3 Best Value Hotel in Durango

49 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (20)
Viewed
Room/suite (7)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (3)
Viewed
Dining (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (1)
Viewed
Pool/beach area (2)
Viewed
Room/suite (10)
Viewed
Dining (4)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay