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BEST WESTERN Durango Inn & Suites

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21382 US Hwy 160 W, Durango, CO 81301-6857
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1 room 1 guest
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BEST WESTERN Durango Inn & Suites
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392 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Durango Inn & Suites
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Delta, CO
1 review
5 of 5 stars Reviewed August 22, 2014

A short trip for a romantic trip and leisure. Everything was excellent. Price is comparative for a resort town. Beds were the most comfortable I've ever slept in. Quiet and clean. Staff helpful and the breakfast had a good variety and everything was fresh and dining area was kept clean. Small area to eat outside or tables inside.

Review collected in partnership with Best Western

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. We recognize you have a choice in lodging and are grateful you have chosen us! We look forward to seeing you again in the future. We appreciate having you as a guest. More 

Ben Wheeler, United States
1 review
5 of 5 stars Reviewed August 21, 2014

I have stayed at this hotel before and definitely will again. They are extremely courteous and great rooms and service. The breakfast is a great assortment of foods and there are also restaurants very close by which are also good.

Review collected in partnership with Best Western

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

A million thanks for your review. We appreciate that you have chosen us and are glad you enjoyed your stay. We hope to see you again in the near future. Again, thank you! More 

Abu Dhabi, United Arab Emirates
Level Contributor
92 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
2 of 5 stars Reviewed August 20, 2014

I stayed at the Best Western Durango Inn and Suites for the evenings of 18 and 19 June. i specifically wanted to ride the Durango and Silverton Railway - that was a treat. The hotel is not great. It’s outdated, the furniture is old, the chairs in the room are uncomfortable and generally the hotel could do with some loving... More 

Was this review helpful? Yes
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We are so sorry you did not enjoy your stay with us. We regret you did not advise us of your plumbing issues so that we could address it for you. In addition, we are sorry you did not have great internet service. The community internet provider has changed and admits that they thought their equipment could handle the demand,... More 

Boulder, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

The Best Western Durango Inn & Suites was one of the nicest motels we have stayed in. The room was spotlessly clean and well appointed. The outside pool was heated to 85 degrees and crystal clean. Pool towels were provided. The breakfast was more than adequate. The motel is a short drive to the historic Durango area.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. We are so excited you enjoyed your stay and appreciate the time and effort in submitting a review. We look forward to seeing you again in the future but most of all, thank you for your business. More 

St. Louis, MO, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 18, 2014

Facility was rundown, things malfunctioned. The airconditioner leaked water into the room and the carpet was wet for our entire stay, The door lock did not work properly and one night we had to have help from hotel staff to get in. The hotel is way overpriced for its condition

Review collected in partnership with Best Western

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your input. We regret you did not enjoy your stay. We are sorry your air conditioner was leaking. In fact, the air conditioners are designed to defrost when run continuously, and the condensation does drip after prolonged use. We apologize for the inconvenience and that it made the carpet wet. We are saddened you felt we are... More 

College Station, Texas
Level Contributor
81 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed August 16, 2014

Like some of the other hotels we stayed in this trip, we were also lucky enough to get a jacuzzi suite. The room was large and clean with a good size bedroom area, a little kitchenette, and a decent sized bathroom. The jacuzzi was a bath tub Jacuzzi which was a pretty good size tub. There were also washers and... More 

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. We appreciate thte time and effort you took to submit a review. We look forward to seeing you again in the future. Thank you for your business. More 

Easley, South Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 12, 2014

Our overnight stay here was a very pleasant experience. I had read reviews that made me concerned but was pleasantly surprised. I guess some people expect luxury for comfort prices. Our beds (two queens) were very comfortable and we both have lower back issues. The front desk could not have been more helpful nor accommodating. We ate dinner at Christine's... More 

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your candid review . It is discouraging to have thousands of guests each summer, comment on their wonderful stay, the great service, the hotel cleanliness and the terrific breakfast, only to have the negative and less than stellar reviews make the social media. Thank you for recognizing our staff and their hard work and terrific efforts; appreciated... More 

Foht Wuth, TX
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 11, 2014

Front desk manager could really work on her people skills. She was efficient but cold. Breakfast was just adequate--not great, not bad. Very nice patio adjacent to breakfast room. Motorcyclists make a lot of noise coming in and out but that's not the hotel's fault. Front desk did respond quickly when I complained about the noisy teenagers at midnight. Room... More 

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

It was great to have you as our guest. Thank you for your review. We appreciate your input and look forward to having you as our guest again in the near future. More 

Marshfield, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 10, 2014

Everything was clean and fit our needs as a traveling family. It was close to Durango downtown and the Silverton/Durango train depot. The train ride was a once in a lifetime experience. If you are looking for a place to hang your hat for a couple days, this best western will fit the bill.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking the time to do a review. We are glad you enjoyed your stay and look forward to seeing you again soon! We appreciate your business. More 

Woodstock
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 9, 2014

Too many problems with room and room assignment. Needs Lobby renovation to meet ADA requirements. Breakfast was average. Similar to a Hampton Inn, does include waffles. Major problem was the air conditioning unit that threw out sparks and smoke while we were in the room.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
goosealina, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. You and I spoke upon your departure and we have received all the feedback you have shared through all the social media channels and through the Best Western review system. We are sorry you did not enjoy your stay. Indeed, at the time of your stay, we did not have our ADA rooms available. It... More 

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