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BEST WESTERN Durango Inn & Suites

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21382 US Hwy 160 W, Durango, CO 81301-6857
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1 room 1 guest
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BEST WESTERN Durango Inn & Suites
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391 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Durango Inn & Suites
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Peoria, Arizona
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked on line by my wife. We like to use Best Western as we have had good experiences with them. We were greeted by Becky and a very nice man. I explained my wife had twisted her back the night before we left and if possible would like a ground floor. As it turned out we had been assigned a... More 

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

AWWWW. Thank you for the nice review. You have no idea how much our hard working staff enjoys seeing their names on Trip Advisor. Customer service can be difficult at times and they so much appreciate being recognized more than you can know. Thank you. We will share the feedback and hope to see you again SOON! More 

phoenix, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

the custom service was very good all the time does not matter which shift the hotel staff esp front desk. they were very helpful when we asked any questions or needed anything. thanks to you all sharon jones

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you so much for taking the time to do a review. We love your TITLE Excellent Customer Service. We have a terrific team of associates and they are so thankful to be recognized for their hard work. A million thanks. More 

Safety Harbor, Florida
Level Contributor
473 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Lynn and I spent the night recently at the Durango Inn & Suites before leaving the following morning for Mesa Verde. Our room was on the second floor...no elevator. The room was clean. We had two queen beds in our room and a small bathroom. Each night the hotel offers wine from 5-7 PM. And a nice breakfast in the... More 

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

THANK YOU! So happy you enjoyed your stay. Thank you for taking the time to do a review and loved the addition of your details. Hope to see you again soon. It was such a pleasure being of service to you. More 

Laguna Niguel, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Clean, comfortable reasonably priced; cheaper than other options in the Main Street area, and not that far away. Best Western Mountain Shadows is fine, too (stayed there last year), but I like the outdoor pool surrounded by trees here. Convenient outdoor hose for washing off bicycles or rafting shoes. Friendly helpful staff.

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

SWEET! We love your review. Thank you for including the terrific details which, no doubt, will be helpful for readers. Thank you for your business and we hope to see you again very soon. More 

Albuquerque
Level Contributor
8 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean, lots of parking and the breakfast was very nice, lots of choices for breakfast. The hotel staff was great and welcoming. The location of the hotel was perfect for getting out to Mesa Verde and it was close enough to downtown Durango - just 5 minutes away. There was wine in the evenings for guests to... More 

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Love all your great details and so glad you enjoyed your stay. There are some benefits to being a smidge outside of town as you know including a little savings, a lack of late night noise and the serene beauty of the acres! Hope to see you again soon and thank you so much for choosing us. More 

Los Angeles, California
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very friendly greeting and efficient check in; they even offered us free snacks from a basket of assorted items, which was a nice touch. Room with 2 queen beds was fairly small but it was clean and well maintained, and it met our needs very well. Breakfast area was good-sized, and there's a patio with a nice view outside; it... More 

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

YIPPEE! This is precisely what we work hard at doing. I am so excited to share with the staff that you had such a terrific stay. You have no idea how much they appreciate being recognized in social media. Thank you! But most of all, thank you for choosing us. You business means more to us than you can know!... More 

Hualapai Mtn
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For years we have stayed one to two nights per year at this B.W. and have had wonderful experiences here. Still we have very helpful staff, great and wonderful breakfast set up and display and for the most part, very clean. This time, the building is showing it's age, creaking, and needing a super remodeling and sprucing up. It is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Oh MY. So sorry to hear your feedback especially in light of all of the renovations and improvements made in the last 6 months including all new furniture in the suites, a complete lobby renovation, granite countertops and new bed packages. We are hopeful that indeed you do give us another chance as we are continually making improvements. We hope... More 

Taos, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Everything was fine; clean, pleasant staff, average breakfast--a little crowded. Only problem was depressing décor; dark, brownish colors. Décor made worse by having to keep drapes closed for privacy; there are no indoor hallways--people walk by on outdoor covered walkways and the main windows look out onto these walkways.

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thanks a million for your feedback. We hope to see you again soon and thank you for choosing to stay with us. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Not in the down town area but great value for the price. Staff was friendly. Room was clean but toilet paper holder was broken. Breakfast simple but good. Pool and hot tub in separate locations which I thought was awkward.

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review and comments. It was a pleasure having you as our guests. Indeed, the placement of the hot tub is "unusual" but hopefully it provided a unique experience among the trees and deer! Hope you see you again very soon! SAFE TRAVELS! More 

Magnolia Delaware
Level Contributor
126 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good breakfast furnished. Clean and quiet but the room layout was awkward. Outside entrance to your rooms. Parking lot was congested with commercial vehicles, actually caused a problem for some other guests. .

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Awwww...so sorry if our commercial guests caused and issue. We have two nights a week we host these very valuable guests that have stayed with us for years and years. We will work on it! Thank you for your feedback. We take our guest comments very seriously. Hope to see you again soon. More 

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