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BEST WESTERN Durango Inn & Suites

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21382 US Hwy 160 W, Durango, CO 81301-6857
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BEST WESTERN Durango Inn & Suites
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BEST WESTERN Durango Inn & Suites
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309 reviews from our community

Traveler rating
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    126
    62
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    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Omaha
Contributor
11 reviews 11 reviews
11 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Excellent visit. Older hotel but very good. Bed was great. very nice rooms with close proximity to Durango. The morning breakfast had a good selection and the rooms where very clean. The hotel is kind of old but its' got a rustic cool feel.

Review collected in partnership with Best Western

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United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Put in a smelly smoking room mistakenly then switched to a non smoking room that had such horribly strong air freshener that had to sleep with the sheet over my head. Wi-Fi never connected even after repeated calls. Lost paperwork when trying to check out. Left after one night.

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Good gracious, we are so sorry! I sounds like housekeeping may have over freshened your guest room. We are so sorry. We will encourage them to be more careful in the future and keep to our "one spritz" policy!. We take great care in making sure we assign rooms based on what the guest reserves and regretfully we had no... More 

Denver, United States
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Quiet and comfortable. Located off of main street in a wooded area. Greeat beds. Additional fee for a pet, but they also give them a welcome bag with a treat. Nice area in back of property for your pet to explore Staff are very helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

We are so glad you and your 4 legged friends enjoyed your stay. We look forward to your visit again in the near future and thanks a million for your review. We appreciate your time and effort. More 

GrampianScotland
Top Contributor
126 reviews 126 reviews
21 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is outside the centre of Durango so you really need a car to stay here, but it Is within a few minutes drive of the downtown area. The rooms have all been upgraded with the latest furnishings including large flat screen TV's and the one-bedroom suites are really comfortable. The breakfast room is more than adequate with loads... More 

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Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your detailed review. Other travelers will no doubt value your notes such a proximity to town, year round REALLY LARGE hot tub and seasonable pool! We are glad our staff was helpful. They work hard and take pride in their work. They appreciate your recognition. We look forward to seeing you again more than you can know! More 

Denver, Colorado, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Best Western is my first choice whenever I come to Durango Co. for work. It is convenient to all local attractions and businesses. The rooms are clean and confortable, the staff is friendly and always willing to go the extra mile to make my stay as confortable as possible after a long day of work.

Review collected in partnership with Best Western

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Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

We are THRILLED to be your GO TO hotel. Thank you so much for your support and your business. Should there be anything that you need, ever, during your stay, we hope you will be sure to let us know. Your review is so much appreciated. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This is one of my favorite hotels to stay at as I travel back and forth from Texas to Utah. I have a dog and the Durango Dog Park is located less than 1/2 mile from the hotel. The park is very large (enough for me to get in a 5k run), lots of friendly dogs and people, a river... More 

Review collected in partnership with Best Western

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Icaretwo, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. I loved your comments about the dog park and feeling like you are in the mountains. Although only 3/4 mile from the historic district, we DO offer the best of both worlds AND the short distance is a little more economical as well, if that is a concern! We look forward to seeing you again.... More 

Casa Grande, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay and will return to the same hotel whenever I am travelling to Durango. I have stayed in nearby places but this one has been the most enjoyable by far. The recent renovations definitely increase the comfort and the convenience appreciated when you are away from home.

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

We are thrilled you have enjoyed your stay and thank you for taking the time to do a review. We are happy you appreciate our renovation but most of all we are thankful for your business. We look forward to seeing you again soon. More 

Durango, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The suite option is great for large families. Having beds in two different rooms with a door in between works really well since we had Grandma and Grandpa with us. Also the sofa bed is a pull out. We loved that we could watch tv and hang out in the main living area together and weren't forced to get two... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Other travelers in a similar situation are really going to appreciate your review. Indeed, for a few extra dollars, the suites are really the way to go if you are traveling with kids or extended family. The additional space, the private bedroom and the microwave are prefect! Thank you for your review, but most of all your business. We look... More 

Fort Worth
1 review
5 of 5 stars Reviewed 4 weeks ago

With my best Western Membership was upgraded to a suite with a refrigerator and microwave. Helped save money. Beautiful view out the back including a deck with 2 chairs! Could walk to town and grocery store that was less than 1 mile away. Did not even need a car.

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

So glad you loved the suites! Really the way to go! In the winter, it is pretty to sit on the deck an enjoy the courtyard views. In the summer it is spectacular! Indeed we are only 3/4 of a mile from the historic downtown and there is a sidewalk all the way. Some folks don't like to walk that... More 

Flower Mound, Texas
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 21, 2015

Made my reservation via phone directly to supervisor. I told her I would pay cash when I arrived and to not charge the credit card she asked for. I also told her I would arrive later than the normal time as I was driving 835 miles. I did arrive on schedule and paid cash for complete reservation. I checked my... More 

Was this review helpful? Yes
Icaretwo, Manager at BEST WESTERN Durango Inn & Suites, responded to this review

We have some of the most amazing and wonderful employees who work hard at their jobs and take pride in what they do. They are appreciated and valued members of our team and are amazing individuals and extraordinary human beings. Your belligerent behavior and personal attacks while you were here is something that we will not tolerate as owners nor... More 

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