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BEST WESTERN Durango Inn & Suites

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21382 US Hwy 160 W, Durango, CO 81301-6857
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1 room 1 guest
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BEST WESTERN Durango Inn & Suites
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389 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Henderson, United States
4 of 5 stars Reviewed yesterday NEW

We stayed here right after the Silverton gold mine contaminated the Animas river. The town was quiet but the BW was full to capacity every night. The staff was very helpful. The WiFi was less than adequate but I was informed that the entire system was being replaced and would be state of the art. The continental breakfast was so-so,... More 

Review collected in partnership with Best Western

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Coquitlam, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great hotel that made us feel like welcome guests Great breakfast with lots of items to chose from. Outside of downtown Durango but still very close and easy to get into downtown. Quite. clean nice rooms and hotel lobby

Review collected in partnership with Best Western

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Mesa, AZ, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

While a bit out of town, it was close enough to the Durango to Silverton train station (less than five driving minutes) that I would rate it convenient. It's location also made it slightly closer to the Mesa Verde national park, our secondary destination. I would stay here again.

Review collected in partnership with Best Western

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Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for choosing us! We look forward to seeing you again. It was a pleasure being of service to you. And thank you for doing a review. Your comments are so appreciated. More 

st louis, mo
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent 3 nights here. We had a king size bed in a non smoking room. Room smelled slightly musty but nothing serious. Loved that the TV controller was in a little bag marked fresh indicating it had been sanitized somehow. The room was clean and the bed was comfy. The breakfast was like any other. I'm not much of... More 

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

So glad you enjoyed your stay. And thank you for taking the time to do a review. We will look forward to the opportunity to be of service to you again in the future. More 

Colorado Springs, United States
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel before but it has gotten run down. I was traveling with my 92 year old Dad and we decided to arrive in Durango a day early. I had already made reservations so my husband called directly to the hotel and added another night. He explained to them that we needed to have a ground... More 

Review collected in partnership with Best Western

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Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

OH DEAR, we blew it big time. We are very sorry. We are known for our customer service as readers will see throughout the other reviews. We do not routinely point the fingers at others nor suggest you go elsewhere. There are breakdowns in communication at times and it looks like we dropped the ball a couple times. Please accept... More 

Cypress, Texas
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed 3 nights because it had the best rates for a chain motel in the area. Rooms are small and crowded, clean but old. Crowded parking lot with tour buses and big tractor/trailer rigs. Complimentary breakfast is very limited (unless you love sugar in all forms on all things) and crowded.

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for your review. Looks like you were here on the one day this summer we had a tour bus at the Inn. So sorry! Indeed, we do host tour groups but not usually in July or August, our busiest months. We have more parking than any other lodging facility in Durango with the exception of the Doubletree so... More 

Whakatane, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Good quick service the handyman should be commended really quick to fix a problem with my door friendly and professional.good information about local services really helpful.what more can I say.iys gonna be cold tonite so turn off your air conditioning in your room is my suggestion.

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

WOW! Thank you for recognizing the handyman! Our staff sure appreciates the recognition when they do something right. We will let him know. Thank you for your feedback. Great suggestions. Hope to see you soon and THANK YOU SO MUCH FOR CHOOSING US! More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Sometimes BW can be a hit or miss, this one was a hit. I RSVP'd via their website and check in was a breeze. The room was clean as was the bathroom and the bed was comfy enough my wife slept late, her first this trip. There is a nice sitting area in the back and you reach it going... More 

Was this review helpful? Yes 1
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

SUPER INFORMATION for review readers! Thank you . Indeed, there is a beautiful area to sit and enjoy the wildlife, or an evening glass of wine for guests. We are so glad you enjoyed your time with us and the adjacent Mexican Restaurant as well. Thanks for taking the time to do a review and hope to see you again... More 

Peoria, Arizona
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked on line by my wife. We like to use Best Western as we have had good experiences with them. We were greeted by Becky and a very nice man. I explained my wife had twisted her back the night before we left and if possible would like a ground floor. As it turned out we had been assigned a... More 

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

AWWWW. Thank you for the nice review. You have no idea how much our hard working staff enjoys seeing their names on Trip Advisor. Customer service can be difficult at times and they so much appreciate being recognized more than you can know. Thank you. We will share the feedback and hope to see you again SOON! More 

phoenix, United States
1 review
4 of 5 stars Reviewed 1 week ago

the custom service was very good all the time does not matter which shift the hotel staff esp front desk. they were very helpful when we asked any questions or needed anything. thanks to you all sharon jones

Review collected in partnership with Best Western

Was this review helpful? Yes
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you so much for taking the time to do a review. We love your TITLE Excellent Customer Service. We have a terrific team of associates and they are so thankful to be recognized for their hard work. A million thanks. More 

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