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BEST WESTERN Durango Inn & Suites

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21382 US Hwy 160 W, Durango, CO 81301-6857
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1 room 1 adult
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BEST WESTERN Durango Inn & Suites
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447 Reviews from our TripAdvisor Community

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Lake Isabella, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Well it is clean and overall pretty nice as you would expect from a Best Western. The only real problem I had was at check in. I had intended to use my reward points for the room but the desk clerk informed me that I could only do so by calling the reservation number on my card, and that they... More 

Review collected in partnership with Best Western

Helpful?
1 Thank John L
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for being a valuable Best Western Rewards Member. I am so sorry that your entire experience at our Inn was soured during the check in process. Indeed, advanced reservations are required to ensure availability of point redemption stays through our Best Western Reward Program similar to Marriott, SPG, Choice and all Frequent Airline reward programs. We are glad... More 

Kampala, Uganda
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

About what you'd expect from some of the larger chains in summer. Not the most friendly staff when we first arrived, though the next day, folks seemed a bit happier. It worked. Would I stay again? Only if I couldn't find another similarly priced option with better reviews.

Helpful?
1 Thank chatts123
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Oh Dear, we are so very sorry you did not enjoy your stay while you were here in Durango. We are sorry that you were not treated with a bright welcoming smile upon your arrival. We hope that you will join us again in the future and give us the chance to show you the BEST customer service possible. Again,... More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Nice hotel for 3 adults. 2 queens and a sofa bed worked great. The breakfast was also a nice surprise as it was a hot breakfast with eggs, bacon, sausage, and waffles. Hot tub is an added bonus for soaking after a day in the snow.

Review collected in partnership with Best Western

Helpful?
1 Thank Lawrence G
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

We are thrilled you enjoyed your stay. When choosing rooms, we encourage guests to spend a little extra for the suites as you did, for the extra room! We hope to see you again soon and a big hearty thanks for choosing us. We appreciate your business more than you know. More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

He stayed here because we where on a budget for hotels so we spend more on the activities and restaurant. Best Western are not homogeneous as they are independetely own. So we were scheduled to arrive on the day after tje Goliath winter storm... road were closed and had a non-cancellable non-refundable reservation. Well I called to the place and... More 

Helpful?
Thank Carmen V
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

WOW! Super Review! Thank you for taking the time the leave a review about how we did. Thank you for recognizing our amazing team, clean rooms, and our breakfast! We hope to see you soon! Safe travels! More 

League City, Texas, United States
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

Our big family was comfortable in the 2 bedroom suite that includes 3 beds and a rollout sofa bed. The staff is friendly and concise. The free breakfast was okay. We just loves that there was a backyard behind the suite right next to a mountain. The kids played in the snow back there.

Helpful?
Thank Josephine D
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking the time to leave us a review on how we did! Thank you for taking the time to recognize our friendly professional staff and our property. Our breakfast is a deluxe continental breakfast which is: sausage, build-your-own waffle bar and build -your-own oatmeal bar, Danishes, muffins, 3 different kinds of cereal, with a gluten free option... More 

A TripAdvisor Member
3 of 5 stars Reviewed December 30, 2015 via mobile

This is an older motel but with semi renovated rooms. Location is too far to walk to historic Durango. But great if you're headed up the mountain to ski at Purgatory. Walkable to river. Really attentive management, very nice. If your just looking for a clean, basic room at a budget price this will be okay.

Helpful?
Thank A TripAdvisor Member
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Super Review! Thank you for taking the time out of your busy schedule to leave us a review. We are very pleased that you had enjoyed your stay here at our property! We hope to see you again soon, but most importantly thank you for choosing us! More 

juneau, United States
1 review
4 of 5 stars Reviewed December 30, 2015

we did enjoy our stay at this location. it was a nice stay, we liked the staff and the breakfast was very good. although when I first entered the bathroom it did have a faint smell of stale urine but house keeping took care that right away. other then that the room was kept every clean.

Review collected in partnership with Best Western

Helpful?
Thank Eric B
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking the time to leave a review about how we did. Thank you for sharing with us that our housekeeping team took care of the odor in your room right away! We hope to see you again soon! More 

Durango, United States
1 review
4 of 5 stars Reviewed December 28, 2015

Extremely friendly staff, the breakfast exceeded what was advertised on its sign, it was a full breakfast despite just claiming a continental breakfast. It is very close to a great dog park and a reasonable distance from the downtown area. There is a minimal charge of $15 per night for dogs. The property is the best place to stay in... More 

Review collected in partnership with Best Western

Helpful?
Thank Daniel M
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking your valuable time to submit a review. We are excited you enjoyed our breakfast including eggs, breakfast meats, waffles and "build your own yogurt and waffle bar." Indeed we are a pet friendly establishment and glad your found it convenient. The suites that open through to the back are well worth the extra bit of money... More 

DENVER, Colorado, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2015

After a Grueling 700 Mile Travel day I was Greeted by Two Very Motivated and Positive Females that Amy & Melissa took care of my check in within 10 Minutes and made sure I got the Room that I needed..Comfort of the Bed and All Amenities were the Best.

Review collected in partnership with Best Western

Helpful?
Thank RECALLRANDY
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

SUPER REVIEW! Thank you for your stay and mentioning our wonderful staff. We are very pleased that you had enjoyed your stay at our property on our comfortable beds and that you enjoyed all of our amenities. We hope you will join us again in the future. More 

Anchorage, Alaska
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 22, 2015

Stayed at this property for a December graduation for 5nights. Plus: Microwave, mini fridge, comfy queen beds. Plenty of outlets (in this needy technological time of smartphones, laptop, etc.). Very friendly hotel staff. Filling continental breakfast. (Debby who made sure food and most importantly coffee was always stocked. She was awesome ! Great and accommodating housekeeping staff. Opportunities for improvement... More 

Helpful?
Thank Fromala
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

WOW! What a great review! Thank you for your input on how we can improve and mentioning how awesome our staff is. We hope to have you join us again! More 

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