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Holiday Inn Hotel & Suites Durango Central

3.0 of 5 21636 Highway 160 West, Durango, CO 81301
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Holiday Inn Hotel & Suites Durango Central
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Holiday Inn Hotel & Suites Durango Central
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119 reviews from our community

Traveler rating
    60
    29
    15
    7
    8
See reviews for
28
42
8
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a well appointed hotel close to the river, town and the Durango rail. One bad point . The girl at reception was standing idly as we walked in the door but when she spotted us she picked up a pen and pretended to be busy and made us wait , not for long but it seemed petty. The... More 

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Torreón
Contributor
16 reviews 16 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We were traveling 3 families together on weekend before Christmas to take the Polar Express. We arrived super early and Tammy, the Front Desk Manager went out of her way to accommodate all our rooms on such early arrival, and managed to get us all close together. We were all facing the street, which had me worried due to street... More 

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Toronto, Ontario
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in the Holiday Inn during Christmas 2014 for three nights while I went to ski in Purgatory. The staff was courteous and professional but friendly at the same time. They provided excellent suggestions on what to eat during Christmas eve and day since many restaurants were closed but they are up-to-date on what's opened which really helped! The... More 

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Edinburg, Texas
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I must say that this hotel is just a few tweaks from being a top notch property. Pros: Newer facility with modern conveniences Free WIFi Large rooms with fridge and micro (I had a King Suite) Great front desk staff - Emily was very enthusiastic greeting me as an IHG member and accommodating my special requests. Cooper helped me with... More 

Was this review helpful? Yes 1
Tamnchav, Front Office Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review

Thank you sI much for yiur honest feedback! I am happy you enjoued your stay over all. The problems you experienced will absolutely be addressed! I hope that you come back soon! More 

West Bountiful, Utah, USA
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We pulled up last night to the Holiday Inn and I was relieved because no everywhere I have stayed in Durango is "nice" or "new". The staff was friendly and helpful, it was a full house, the room was clean. We were cold and went to take a hot shower, luke warm was the best we could get both at... More 

Was this review helpful? Yes 1
Tamnchav, Front Office Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review

Thank you so much for your stay. Your feedback will directly effect better training! I hope you return soon! More 

Grand Junction, Colorado
Top Contributor
180 reviews 180 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay here every time I am in Durango because of amenities, location and staff. This review covers my last 2 stays. Staying for business, I a few copies made and inquired where in town I might have that done and Elandra and Mary did it for me so I could avoid going out on a somewhat blustery night. The... More 

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Tamnchav, Front Office Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review

Thank you so much for your kind words! We can't wait for your next visit! I'll be sure to let my staff know they're doing a good job! More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was clean and the front desk service was excellent. Very nice staff!!! Food at the restaurant was medicore and bland. Probably wouldn't eat there if we hadn't prepaid for a higher rate to include breakfast. Unfortunately we would not stay here again as the beds are the most uncomfortable beds I have ever slept in. The blankets are... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review

Dear bec1234567890, Thank you for taking the time to share your thoughts regarding your stay at our hotel. We are pleased to read that you have appreciated the excellent service of our frontdesk. However, it is regrettable if the bed condition prevented you from fully enjoying your stay. We take all of the reviews we receive very seriously as they... More 

Longmont
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

I booked this hotel for my family's second trip to Durango for the Polar Express train ride. The hotel we stayed at last year, which will remin nameless but rhymes with Schmality Schminn, was terrible so we were looking for a newer hotel. This one did not disappoint, as it was clean and fresh. They have taken a page from... More 

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Austin, Texas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 20, 2014

Upon arrival, they provided hot chocolate and cookies. However, there were only enough left for two out of our five children. You can only imagine the fighting that ensued. If you're going to provide treats, make sure there are enough for everyone. Then we mistakenly bought vouchers at check-in for the restaurant. The food was not that great and the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Durango Central, responded to this review

Dear trip2travel2, Thank you for taking the time to review our property. I am delighted to hear that you liked the clean and comfortable rooms. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel in the area. It seems that we were not able to execute an exemplary hotel... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2014

Clean rooms, perfect views, great staff, knowledgeable of the area, love the restaurant, Good food and wait staff. Love the bartender. I will recommend this hotel to anyone going through durango. We enjoyed our stay. We will stay here again.

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Additional Information about Holiday Inn Hotel & Suites Durango Central

Address: 21636 Highway 160 West, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Durango Central 3*
Number of rooms: 116
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