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General Palmer Hotel

Certificate of Excellence
3.0 of 5
Hotel website
567 Main Ave, Durango, CO 81301
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1 room 1 adult
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General Palmer Hotel
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281 Reviews from our TripAdvisor Community

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There are newer reviews for General Palmer Hotel
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Denton, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 6, 2013

We reserved a room in the old Hotel. It turned out we were put in the Annex. Hotel was full, amazing it wasn't full when we reserved it a month before. Room 254 was second floor Annex above the Restaurant and you could hear the folks cleaning up at midnight. There is a noise on the roof that sounds like... More 

Helpful?
1 Thank tJansen1
Paula N, General Manager at General Palmer Hotel, responded to this review

Dear: Living in the Annex. Thank you for taking the time to post a review of your stay here at the General Palmer Hotel. I do apologize for the noise's you heard throughout your stay, I will definitely be looking into the cause. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

General Palmer is located on the main strip of Durango, Colorado with everything from a movie theatre to multicultural restaurants and nightlife just footsteps away. Oh yes, and of course the Durango and Silverton train station is 1/2 block down. Our room is nicely appointed and very comfortable with little touches like music CDs, a kerug coffee maker, and flat... More 

Helpful?
2 Thank Shirley O
Paula N, General Manager at General Palmer Hotel, responded to this review

Hi Shirley Thank you for your review of the General Palmer Hotel. I sincerely appreciate sharing your experience while staying with us. I love hearing when we have accomplished what we set out to do. Helping visitors to Durango, have a wonderful vacation, is always our goal. More 

London, United Kingdom
Level Contributor
214 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 stars Reviewed January 3, 2013

Super location, very central and good for the train. Lovely comfortable room, well appointed. So nice to stay at a more traditional hotel, lovely fittings and design. Very good breakfast, and very good coffee.

Helpful?
2 Thank grumpy554
Paula N, General Manager at General Palmer Hotel, responded to this review

Dear "grumpy" Thank you for taking the time to review the General Palmer Hotel, I am very happy to hear that you had such a great experience here. We have recently changed our breakfast, glad to hear you like it. Sincerely, Paula More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 20, 2012 via mobile

This is our second stay at the General Palmer, and it certainly will not be out last. The rooms are nicely decorated in a Victorian style. Staff is friendly, and there is always a fresh cup of hot coffee in the lobby. We stay at the hotel when we come down to ride the "Polar Express". The hotel is less... More 

Helpful?
2 Thank jjpatterson
Paula N, General Manager at General Palmer Hotel, responded to this review

Thank you so much for your review, we all work very hard to help our guests have a great stay in Durango! Return guests are proof of success! Thank you again!!!! More 

Pittsboro, North Carolina
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 3, 2012

We stayed here for 2 nights while visiting the area. This is located in the heart of downtown and walk around the corner to the Durango Train Station! The decor made you feel right back there in time with the train station. Very friendly staff, clean and well decorated rooms with antiques. They also had a nice continental breakfast nook... More 

Helpful?
Thank Michelle B
Paula N, General Manager at General Palmer Hotel, responded to this review

Hi Michelle Thank you so much for your wonderful review we all appreciate it! More 

Pasadena, California
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is a charming well located hotel. Everything is an easy walk away. Serves breakfast with the room and the adjoining restaurant is also very good. We had a three bedroom suite BUT one bathroom. Also one bedroom is open to all so sleep in your underwear. The hotel is nexdt to the train station so you can greet the... More 

Helpful?
Thank Ralph H
Paula N, General Manager at General Palmer Hotel, responded to this review

Thank you "Ralph" for taking the time to write a review on your stay here at the General Palmer. I am happy to hear that you enjoyed your stay!! You will have to come back again, we are remodeling about 8 rooms and they will be absolutely stunning. All new plumbing, bathrooms, furnishing, etc. I can't wait to see the... More 

Norfolk, Nebraska
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 28, 2012

This place was wonderful, a great value and AAA four star rated! Only one complaint; bed was too soft, which is no small thing, should be replaced. Hotel is in the midst of great restaurants and shps. Train station is one block away! Beautiful place. We would go back.

Helpful?
Thank JohnS1111
Paula N, General Manager at General Palmer Hotel, responded to this review

Hello John, Thank you for taking the time to write your review, I really do appreciate it. Thank you for letting me know about the bed, sometimes we don't know unless a guest tells us. We can't wait for the train to start up again, we actually realized we miss the morning whistle. Paula More 

New Mexico
Level Contributor
181 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed October 26, 2012

We liked it! Had a suite that overlooked the comings and goings of the Silverton train. Easy check in. Helpful staff. Centrally located to all things downtown Durango or the the highway access to Purgatory or Mesa Verde. Outside of the train in the morning and evening, it was quiet and restful. It is a bit pricey for a suite... More 

Helpful?
Thank Smurf52
Paula N, General Manager at General Palmer Hotel, responded to this review

So wonderful to know that you enjoyed your stay here at the General Palmer, Durango is such a wonderful town to visit and we hope you choose to do so again soon. Paula More 

Trinidad, Colorado, United States
1 review
1 of 5 stars Reviewed October 18, 2012

We spent the worst night of our lives here at this hotel. The bed was touted to be a queen size bed, which we sleep in comfortably every night at home. It was either just a double bed, or, the significant sag in the middle of the bed caused my husband to sink into the middle of the bed giving... More 

Helpful?
Thank Mary B
Paula N, General Manager at General Palmer Hotel, responded to this review

I would like to take a moment and apologize for your mistreatment at our hotel. Thank you for letting me know of your dissatisfaction during your stay! We strive to do our best all times, and I am taking to heart what you have said and will certainly address the issues you have pointed out. Thank you again, Paula More 

Level Contributor
5 reviews
4 of 5 stars Reviewed September 23, 2012

In checking in the front desk clerk was not friendly at all and provided poor customer service. Our room was ready bt check in time but otherd were not and she called someone on staff asking why not in front of the guests checking in and said that the manager was going to be mad! The young man that helped... More 

Helpful?
Thank tirra
Paula N, General Manager at General Palmer Hotel, responded to this review

Thank you for your review of The General Palmer Hotel, I always appreciate hearing about our guests have been treated during their stay at our hotel. It is how I can improve upon our customer service skills. Thank you, again, Paula More 

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