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General Palmer Hotel

Certificate of Excellence
3.0 of 5
Hotel website
567 Main Ave, Durango, CO 81301
General Palmer Hotel
Best prices for: 1 room 1 guest
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Ranked #5 of 30 Hotels in Durango
Certificate of Excellence
A recent review
5 of 5 stars Reviewed May 31, 2015
socaltwo socaltwo
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239 Reviews from our TripAdvisor Community

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    76
    23
    10
    6
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for General Palmer Hotel
See the most recent reviews
socaltwo
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 31, 2015

Stayed here 3 nights on a 14 night Southwest road trip. Classy place at a reasonable price. We booked it as a package with the D-S RR trip and saved a bit. They have doormen to help you and Keurig machines in the room. Our room overlooked Main Ave and w2as a bit noisy at night with the windows open.... More 

Was this review helpful? Yes
paulanelson, General Manager at General Palmer Hotel, responded to this review

Good Afternoon, "socaltwo" Oh my gosh, can you believe the snow?! There was hail just this past Sunday, we almost never know what the day will bring here in Durango. Thank you for leaving a review of your stay with us, I do appreciate it. Paula More 

Birmingham, Michigan
Level Contributor
122 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 30, 2015

The General Palmer is a historic hotel in the heart of historic Durango. Check in is at 4pm which is a bit long to wait for a room in my view. We had a small room at the back of the hotel, room 207, which was directly on the path of a exterior stairwell that limited our privacy and resulted... More 

Was this review helpful? Yes
paulanelson, General Manager at General Palmer Hotel, responded to this review

Dear, "msl50birm" Thank you so much for leaving a review of your stay with us, I do appreciate it. I apologize for the missing Keurig coffee maker, but I am glad to hear my staff was able to remedy the situation. The solarium is such a wonderful place to enjoy your breakfast, or cookies and coffee in the afternoon. So... More 

Flagstaff, Arizona
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

We really enjoyed staying here on a snowy May evening. The hospitality of the front desk and the doorman was much appreciated after a long drive. They dealt remarkably well with a crabby woman in line in front of us too. Our 3rd room was decorated with period piece furniture (late 1800's) as was the lobby and breakfast room on... More 

Was this review helpful? Yes
paulanelson, General Manager at General Palmer Hotel, responded to this review

Good Afternoon "Buck S" Oh yes, the elevator! I believe it was installed in the very early 1900's, however the hotel was built with the shaft installed, I am wondering if it might have been a "dumb" waiter originally? Thank you for staying with us, and I am glad to hear you had a great time. sincerely, Paula More 

1 review
4 of 5 stars Reviewed May 26, 2015

The room was very elegant and had high end furnishings. They even provide wine glasses and coffee cups with a mini Kerig in your room. The hotel balcony gave great sunset views and breakfast was very delicious!!!! We also loved being right in the center of downtown☺️

Was this review helpful? Yes
paulanelson, General Manager at General Palmer Hotel, responded to this review

Hi "Tina B" Thank you so much for posting a review of your stay with us here at the General Palmer Hotel. I was very happy to hear that you enjoyed the "little touches" that we add, of course you can't hardly beat Durango for the beautiful views and natural landscaping. Hope you will visit us again. Sincerely, Paula More 

Rochester
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 25, 2015

This hotel was the best! Great location, very quiet, comfortable rooms and incredible history. It is like stepping back in time. Breakfast was served on china and was adequate for our needs....nothing fancy but good. The elevator is very small and fun. The staff is so helpful and accommodating. Crystal was the best with helping us find the best dining... More 

Was this review helpful? Yes
paulanelson, General Manager at General Palmer Hotel, responded to this review

Good Morning, "Twovets" Thank you for posting a review on Trip Advisor, we so appreciate the input. Happy to hear the Crystal was so helpful, she is a great friend and employee. Sincerely, Paula More 

Colorado
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 22, 2015

Step back in time and expect to be treated well. Cookies are available in the afternoon. The breakfast offered was served on china. The rooms are wonderful. The beds are so comfortable and luxurious. The elevator is tiny but fun. It could be a struggle with someone handicapped. If you want to stay downtown and get the full flavor of... More 

Was this review helpful? Yes 1
paulanelson, General Manager at General Palmer Hotel, responded to this review

Hi, "AnnKnits", Thank you for letting us know you enjoyed your stay with us. it is very important to us all here at, The General Palmer Hotel, to know that you had a great time. Thank you again, Paula More 

White Lake, Mi
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 21, 2015

The General Palmer Hotel is an ideal location from which to explore Durango. The staff is very cordial and upbeat. The room was on the cool side but a space heater was privided to take the chill off, thus making the room very comfortable. The rooms tend to be on the smaller side due to the age when the hotel... More 

Was this review helpful? Yes
paulanelson, General Manager at General Palmer Hotel, responded to this review

Dear, "MrB12945" So glad to hear you enjoyed your stay with us, and thank you for your review as well. Being right downtown makes vacations so much more simple, I agree. Paula More 

Hobe Sound, FL
Level Contributor
91 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 17, 2015

Most of the room have been redone and they are beautiful. We looked at many of the room while we were there and found them all different with there own charm. The receptionist was great, very helpful. location is probably the best you can get in Durango, and there was no issue with parking. Great place to stay.

Was this review helpful? Yes
paulanelson, Front Office Manager at General Palmer Hotel, responded to this review

Dear "Frank T" Thank you for your review of our hotel, I agree with you the location couldn't be more perfect! Being downtown in the Historical District is a real plus. No need for a car when you can walk to everything or take the fun little trolley. Thank you, again, Paula More 

Sydney, Australia
Level Contributor
100 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed May 17, 2015

We are all the way back home in Australia now but still remembering the lovely General Palmer hotel. It really is the only place to stay if you want a taste of old style, elegant hotels. We really enjoyed it, especially the friendly staff, the great location, the train next door and the cookies! The bed and room were great,... More 

Was this review helpful? Yes
paulanelson, General Manager at General Palmer Hotel, responded to this review

Dear "Cumbo" Thank you so much for letting us know that you enjoyed your stay with us. I too think my staff is pretty awesome, what a great group of people I get to work with!!! Paula More 

Louisville, Colorado
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 20, 2015

We really enjoyed our stay at the General Palmer Hotel. It is located in the heart of Durango, just seconds (literally) from shopping, cafes, entertainment and restaurants. The staff was very friendly and the continental breakfast really hit the spot. Our room was very nice - in the Paradise Building. The room was very clean and the bathroom was lovely.... More 

Was this review helpful? Yes 2
paulanelson, General Manager at General Palmer Hotel, responded to this review

Thank you very much for your review in regards to your stay here at the General Palmer Hotel. I'm glad to hear you enjoyed your visit, the downtown location is a plus, I agree!! Thank you again. Paula N. Nelson General Manager More 

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