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All 30 Durango hotels

General Palmer Hotel

3.0 of 5 Hotel   |   567 Main Ave, Durango, CO 81301
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80%
Ranked #6 of 30 hotels in Durango
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
swedenamerican Bayfield, Colorado
  • Reviews (160)
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  • Room tips (31)
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160 people have reviewed this hotel

Traveler rating
    77
    50
    20
    7
    6
See reviews for
29
75
6
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Bayfield, Colorado
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed one night to celebrate our 27th anniversary. I believe this was our 4th stay at the General Palmer. The staff is always very friendly and this is such a beautiful historic hotel with beautifully maintained rooms. For the first time we stayed in a room above the Palace restaurant right next to the train station. Other stays were... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

... in facts, the worst experience in our lives! What was supposed to be a warm and accomodating room has revealed to be a refrigereting room! And this is not a joke at all, as it was -14℃ outside during the night. We had been given an extra blanket but it's still terrible to know that you can't come out... More

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Scottsdale, Arizona
1 review
5 of 5 stars Reviewed 3 weeks ago

This was the best find ever! To be able to visit an historical hotel that instead of looking aged looks beautifully kept up with all the "warm and fuzzies" of home was amazing. The breakfast was yummy and healthy with all baked items made fresh every morning. Cookies and coffee/tea/hot chocolate every afternoon and smiles from all hotel staff…we cannot... More

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Senior Contributor
30 reviews 30 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you like older restored hotels instead of the chain hotels this is the place for you! This hotel was charming, full of antiques, and had many extra amenities that you would not expect. For example, they will bring your complementary breakfast to your room at whatever time you ask, and they were even some relaxing CDs in the room... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 14, 2014

What an awesome place. Victorian/Western antiques, clean rooms, robes, wi-fi, just loved it. The staff were very accommodating, and it is such a beautiful location that I will be recommending it often when.I return home.

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wichita falls, texas
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 6, 2014

My son and I stayed here in August for a overnight trip before we caught the train to Silverton. It was a very nice old time hotel with modern things like central heat and air. The staff was wonderful and we really enjoyed the trip. Look forward to brining the wife for a nice romantic trip this spring.

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Denver, Colorado
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 31, 2013

I recently stayed there for two nights in December and there was truly an old world charm about the Hotel - from the stained glass windows around the lobby, to the hand carved mahogany trim and wainscot on the walls, to the old Otis elevator which barely fits 2 people with luggage. The room was nothing short of warm, quaint... More

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Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 27, 2013

We stayed in one of the three bedroom suits for four nights. These rooms are not located in the main hotel but in a separate section across the parking lot. However, there is another entrance that leads straight out onto the main street. This was one the only hotel we could find that had separate rooms which was one of... More

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Marana, Arizona
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 9, 2013

We were only in Durango for one night and wanted a special place to spend that one evening. The General Palmer met all of our needs: romance, comfort, charm, friendly service, etc. We were honored with a room upgrade by the manager because of a minor "glitch" with our reservation. As a result, our stay was even better. We were... More

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paulanelson, General Manager at General Palmer Hotel, responded to this review

Hi "Sarakay53" I remember, I actual have so much fun upgrading when I can to such wonderfully kind people such as yourself. You were so understanding, thank you! Glad to hear you had such a grate time. Paula More

Seabeck, Washington, United States
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 26, 2013

We loved the town of Durango, and stayed at General Palmer in order to catch the early morning ride on the Durango Silverton Narrow Gauge Railroad. It was a perfect location for that, and also to walk around town. We did not stay in the hotel, but were given a room across the parking lot in another building. It was... More

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paulanelson, General Manager at General Palmer Hotel, responded to this review

Dear "gayleh-k Thank you for writing a review concerning your stay here that the General Palmer Hotel. I sincerely, appreciate all reviews and we all work very hard to take them into consideration when we make changes. Thank you again, Paula More

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Additional Information about General Palmer Hotel

Also Known As:
General Palmer Durango
Hotel General Palmer
Address: 567 Main Ave, Durango, CO 81301
Phone Number:
Location: United States > Colorado > Durango
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
#8 Family Hotel in Durango
Price Range (Based on Average Rates): $$
Hotel Class:3 star — General Palmer Hotel 3*
Official Description (provided by the hotel):
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style
#8 Family Hotel in Durango
Hotel Class
Official Description (provided by the hotel)
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 
Number of rooms
39

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