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The Ritz-Carlton, Denver

#19 of 149 Hotels in Denver
Certificate of Excellence
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1881 Curtis Street, Denver, CO 80202
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Complimentary Breakfast
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The Ritz-Carlton, Denver
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The Ritz-Carlton, Denver
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458 reviews from our community

Traveler rating
    316
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    35
    14
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Denver, Colorado
Contributor
19 reviews 19 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

While the room was spacious and well equipped one of the reasons we choose to stay was it said the property has an indoor pool. When we arrived we set our to find the pool here and in our robes we had to walk through an attached Tru-Fit gym, which is a third party gym in the same building but... More 

Was this review helpful? Yes
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this review

Thank you very much for your candid feedback from your recent visit. While I am very disappointed to read this review, I am glad you chose to share details from your experience. I certainly empathize with you and your family and how this created an unpleasant visit to the fitness club. We take these comments and observations very seriously and... More 

Manchester, MA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed this Ritz on the 8th of January, 2015. I flew in and out to see my daughter. I was in a Club Floor Room (which was grand), while they gave my daughter the largest, most elegant suite in the hotel because they got a kick out of her and probably found it amusing to give a 23 year... More 

Was this review helpful? Yes 1
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this review

Thank you so much for sharing how wonderful your recent visit was! It’s such a pleasure to read reviews like yours; it lets me know The Ritz-Carlton service culture is alive and well here in downtown Denver. I’m pleased to know how much you and your daughter enjoyed your experience not only with our newly renovated room and suite product... More 

Windsor, Colorado
Contributor
19 reviews 19 reviews
14 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 1 week ago

Great service by everyone we came in contact with. Special touches: - Chocolate covered strawberries in the room for the birthday girl. - The front desk gave us waters when we came in very late from our night on the town. - We received wine in our room. - There is this motion light in the hall so if you... More 

Was this review helpful? Yes
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this review

I appreciate you sharing the highlights from your recent Girlfriend Getaway with us. I’m pleased the birthday girl felt extra special on her big day and that we were able to provide a comfortable experience in the heart of the city. We recently renovated our rooms (including bathrooms) – thank you for the kind words. I too find our door... More 

New York
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I stayed here on our way back from a ski vacation. Found the hotel to be very well run. The rooms are huge and very clean/comfortable. The concierge was very helpful in arranging restaurant reservations and airport transfer. They have a great gym that they partner with. We splurged for the "club level" and really enjoyed that... More 

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stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this review

Thank you so much for your kind words and I hope you will return with the family next ski season! or even better comeback this summer and enjoy a Rockies game and sometime up in The Mountains. We take great pride in our Club Floor and I was happy to see you took advantage of that offering as well as... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I travel quite a bit for work. This is the first time I have ever written a review. With the level of service given here at the Ritz Carlton Denver it would be wrong not to say something! I was greeted with a warm welcome by the Valet. By the time I made it to the front door I was... More 

Was this review helpful? Yes
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this review

Thank you so much for sharing how wonderful your recent visit was! It’s such a pleasure to read reviews like yours; it lets me know The Ritz-Carlton service culture is alive and well here in downtown Denver. I’m pleased to know how much you and your daughter enjoyed your experience not only with our newly renovated room and suite product... More 

Edwards, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I live in the mountains about three hours from Denver and this property is our home base when we take trips to Denver. It is the only 5 star property in town and they really stay true to that standard. I travel with a 5 year old and a three year old and sometimes a property with this level of... More 

Was this review helpful? Yes 1
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this review

Thank you so much for sharing your feedback and so happy you enjoyed your stay and took advantage of The Club Floor with your family. We take great pride in extending families who stay with us a home away from home experience as I personally remember those days of traveling with children and the memories are something I still cherish... More 

Atlanta, Georgia
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The good: -Great location for exploring downtown Denver -Hotel front desk staff are sweet and address you by name, always with a smile. -Bathrooms are lovely, with nice soaking tub and walk-in shower (to be expected) -Bed was very comfortable with plenty of pillows -A plentiful variety of nespresso pods and accompaniments to go along The not-so-great: -A lot of... More 

Was this review helpful? Yes 2
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this review

Thank you so much for taking the time to share your feedback regarding your recent stay with us. I was disappointed to read the issues you had with service in Elway's for breakfast and certainly will make sure that is followed up upon. Regarding the iron and ironing board I will certainly make sure my housekeeping team inspects the equipment... More 

London
Top Contributor
52 reviews 52 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

After spending time out on the prairies, I arrived at the Hotel all dusty and tired from our long trip down i25 to Denver. It was like a modern day scene from an old wild west movie where the hero (me, in this instance) arrives looking for a warm bath, good food and a comfortable bed. After checking in and... More 

Was this review helpful? Yes
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this review

Thank you for sharing the positive comments regarding your recent visit to The Ritz-Carlton, Denver. I’m so pleased to know we offered a comfortable home base for you and your family while visiting the Mile High City and found our lobby to be intimate yet inviting. We recently remodeled our guest rooms and added those modern day conveniences you appreciated... More 

Sudbury, Massachusetts, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was just in Denver to visit my son and his girlfriend for two days and had the opportunity to stay at the Ritz Carlton. Great room. Bath with large shower and tub. Lots of plugs and USB ports. Espresso machine in the room. Lots of water bottles which you need in Denver. Elway's restaurant in the lobby. Small comfortable... More 

Was this review helpful? Yes
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this review

My apologies for the slow response to your review, my goal is always to follow-up with 24 hours and this time I failed in making that commitment. Please know how much I appreciate your kind words and comments regarding your recent stay. I was delighted to read you enjoyed your stay and our newly renovated hotel as well as Elway's... More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 17, 2015

My girlfriend and I stayed at the Ritz Carlton in February 2015 for two nights. We felt this would be a great anchor location to explore the city and go to Ski in Breckenridge only 1.5 hours away. When we arrived, we noticed a friendly staff greeting us at the door and at the front desk. However, as a seasoned... More 

Was this review helpful? Yes 2
stevenJanicek, General Manager at The Ritz-Carlton, Denver, responded to this review

Thank you so much for taking the time to share your feedback regarding your recent stay with us. I am sorry you did not find our renovated rooms or public area's meeting your expectations and will certainly share your feedback with my leaders. As a Five Diamond Hotel we take great pride in exceeding every expectation and our facilities and... More 

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