Nice rooms on the south end. Do not stay on the north end or the trains will wake you up every 2 hours. The front desk staff is one of the worst I have encountered. Needed to change a room due to the train noise, and they sent me in to 2 occupied rooms. Unbelievable. Never apologized, nothing. Finally got...
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Held my breath and booked this Hotel, through the internet, as a mystery 3 star hotel in the Stapleton area of Denver. Extremely good price. Like many area hotels, the room had two queen beds instead of a king but they were very comfortable. Remodeled bathroom. Free internet. I'm very particular about the coffee I drink but the Wolfgang Puck...
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The only negative I can provide regarding this hotel, is that I could hear EVERYTHING. From those in the hall, those next door, those in front of the hotel, traffic noises, etc. So sleeping wasn't easy.
Other than that, the decor is updated, the location is great,,
The service is on par, the amenities are complete, and parking is easy....
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I stayed at this hotel for 3 nights this week. I was very disappointed with my stay here. The list of things going wrong was extensive and while some of the people tried to help, others acted like I was bothering them. After traveling all day (never fun) I just wanted to eat a good meal and go to bed....
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Hi Again, DaniGus -
It was great to talk to you today - thanks for taking my call. On behalf of the staff and management, I apologize for the poor experience your had with us. We take pride in providing the best in lodging and service so, as we discussed, I take our customers' feedback very seriously. I've already spoken...
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We arrived early - around 9:30 and expected to have to sit around the lobby until the aternoon. Not a problem, checked in and a room available immediately. Superb service.
We have stayed here three nights and cannot speak highly enough of the staff attitude. All friendly, all helpful. Will have a joke and are relaxed but always ready to...
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Dear Roger -
The DoubleTree by Hilton Denver was delighted to be your host on your cross-country trip via Amtrak. As you noted, if it is possible to get our early arrivers to their rooms, we love to be able to do so. I was also pleased to see you enjoyed our wonderful property - good food and top-notch traveler...
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Sometimes service can take an average hotel to the next level. Such was the case for the Doubletree, where my wife and I were greeted with warmth by staff members who seemed genuinely interested in ensuring that we had the best possible stay. At the front desk, Ms. Pacheco checked us in, gave us several of the hotel chain's trademark...
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Dear Warriorwriter -
I'm delighted you enjoyed the warm DoubleTree by Hilton Denver service and cookies when you and your wife stayed with us! You're quite right that service sets any business apart from the others, especially in the hospitality industry because that's why we're here. I will certainly pass along your kind words to Ms. Pacheco and her crew...
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Stayed at the Doubletree for 4 nights for vacation, amazing customer service. The weather was perfect 75-78 everyday! Check-In was fast & friendly, I just love those chocolate chip cookies and they gave us 2 each! The pool was fun, hot tub even better. The room was very clean the beds were super comfortable. I rented a car and took...
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Dear Visitor from Olympia -
I'm so glad you and your sister had a wonderful time in Denver this month and that DoubleTree by Hilton Denver and our Famous DoubleTree Chocolate Chip Cookies played a part in your trip. While I can't claim we can control excellent vacation weather, I can credit our staff for friendly, professional service. On the...
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United put me up overnight in the Doubletree because of a missed plane connection. I arrived very tired and in a rather bad mood. The reception staff was great: welcomed me, treated me just as they would have a full-paying guest, comforted me with cookies, sent me up to my room relaxed and ready for a good night sleep. The...
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Dear Travelbug -
Taking care of our guests when they arrive tired and stressed is what we do best at the DoubleTree by Hilton Denver. We like to think of ourselves as the Travelers Reward. You can count on being spoiled by our friendly staff and comfy rooms - your reward for getting through a long day. We're particularly proud...
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Had to go to Denver for a week-long meeting. Stayed at the Doubletree on Quebec Street as dictated by the event planners. Super-glad I did. These guys have done their homework and know how to run a customer oriented hotel. Yes the rooms are comfortable. Yes there is a pool and hot tub. Yes there is a comfortable lounge that...
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Dear Retired Military -
Thank you so much for your enthusiastic review from your stay at the DoubleTree by Hilton Denver this month! I'm delighted your group chose our property for your meetings and that you enjoyed your visit with us. I agree we have much to offer our guests whether you're here for business or pleasure. We're very centrally...
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This is my new "go-to" hotel in Denver. I got a great price on the room through a travel website and spent 4 nights there. The view from the room was fantastic (I was on the 8th floor). It was always very quiet, making it easy to sleep. Parking was consistently very easy, right in front (a huge plus in...
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Dear California Guest -
I'm so happy to hear you enjoyed your stay at the DoubleTree by Hilton Denver and that you plan to return! We do have a great view of Downtown Denver and the Rocky Mountains from our superior rooms - always a favorite with our repeat guests. As you discovered, we are doing some remodeling - repainting...
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109 Reviews
1,241 Reviews
