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The Westin Denver Downtown

#26 of 150 Hotels in Denver
Certificate of Excellence
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1672 Lawrence St., Denver, CO 80202
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The Westin Denver Downtown
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991 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Denver Downtown
See the most recent reviews
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Our check-in was delayed while we waited for a room with two beds, however we were offered a credit towards room service because of the delay. Because we were in the middle of a week long road trip, we had a ton of luggage but the bellman was very friendly and helpful with getting our bags to and from the... More 

Was this review helpful? Yes 1
Marc B, Manager at The Westin Denver Downtown, responded to this review

Dear ssuire: Thank you for taking the time to review our hotel. I'm glad that our staff made you feel welcome and were accommodating during your stay. I hope you come back to stay with us again. Sincerely, Marc More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I love the Westin. When I hear the name Westin there is a certain level of expectations after all most of us pay for the name. I was disappointed in Denver's Westin. The building is very old, an age that is apparent in almost every room. Our tile in the bathroom was cracking, beds were lumpy and the pillows went... More 

Was this review helpful? Yes
Marc B, Manager at The Westin Denver Downtown, responded to this review

Dear Rachelle Gabrie....R, Thank you for taking the time to review our hotel. It is our goal to exceed your expectations on every visit and I am sorry to hear that we fell short of that goal. Please contact me directly at marc.blackford@westin.com if you wish to discuss your stay further. Sincerely, Marc More 

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located on the famous shopping mall street, with a nice grassy area outside for those with pets, close to entertainment and the ballpark, downstairs was the highly rated Palm restaurant, staff were pleasant, accessible and helpful..We left items which they promptly forwarded...

Was this review helpful? Yes
Marc B, Manager at The Westin Denver Downtown, responded to this review

Dear Detmazoo, Thank you for taking the time to review your stay with us. I'm glad that you enjoyed your stay and I hope you (and your pet) come back again soon. Sincerely, Marc More 

Chandler, Arizona
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything was wonderful. It is very typical of a Westin hotel. The rooms were very comfortable, but not very big. The food was good and the location was great. We found it the perfect place to start walking around downtown Denver. The staff was very helpful, although it was very busy so they were quickly moving around trying to help... More 

Was this review helpful? Yes
Marc B, Manager at The Westin Denver Downtown, responded to this review

Dear Brock C, Thank you for the great review of our hotel. I'm glad to hear that you enjoyed your stay and I hope you come back and stay with us again soon. Sincerely, Marc More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very unpleasant stay in this hotel - not up to Westin standards by any means. We switched rooms because of noise levels and overall service was a total bust. There are no night lights in the bathrooms which caused me a concussion in the middle of the night. Their investigation was ridiculous and they never delivered a promised night light... More 

Was this review helpful? Yes 1
Marc B, Manager at The Westin Denver Downtown, responded to this review

Dear Alissa, I'm sorry to hear that you had an unpleasant experience staying with us. Please feel free to contact me directly at marc.blackford@westin.com if you wish to discuss your experience further. Sincerely, Marc More 

Newport Beach, California
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Westin rooms are clean but a bit dated. It's the layout of the hotel that I don't like. The bar is plain and small and the Palms restaurant at the bottom floor has pedestrian bar food e.g. calamari. The location is perfect though, walking distance to great places to drink and eat in the city.

Was this review helpful? Yes 1
Marc B, Manager at The Westin Denver Downtown, responded to this review

Dear dk2000_10, Thank you for the great review of our hotel and its great location in Downtown Denver. I hope you come back and stay with us again. Sincerely, Marc More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the downtown Westin for a conference in June of 2015 and we had an excellent stay! The defining difference between the Westin downtown and other hotels I've stayed at was the service. From the moment we checked in until we left to go home, every person we interacted with was friendly and accommodating. They answered our questions,... More 

Was this review helpful? Yes 1
Marc B, Manager at The Westin Denver Downtown, responded to this review

Dear Kristine P, Thank you for the great review of our hotel, our service, staff and our Heavenly Beds. I'm glad you enjoyed your stay and I hope to see you again soon. Sincerely, Marc More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great stay in this conveniently located hotel! Clean and well maintained hotel with a friendly staff! Claire at the concierge/front desk checked me in. Very friendly and knowledgeable! Miguel was a calming and supportive help when I lost my parking ticket! I was most impressed with the friendliness and professionalism of my room service server, Adolfo!! Very easy to talk... More 

Was this review helpful? Yes 1
Marc B, Manager at The Westin Denver Downtown, responded to this review

Dear Jackie P: Thank you for the great review of our hotel. I'm so glad to hear that our staff took such good care of you during your stay. I hope you come back and stay with us again soon. Sincerely, Marc More 

Dallas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is located in the heart of Denver on the 16th street mall, walking distance from many wonderful restaurants and attractions. We went to a Rockies game and were able to walk from the hotel to the field. The staff is very welcoming and friendly and gave us some great recommendations for restaurants. Our room was very clean, the... More 

Was this review helpful? Yes 1
Marc B, Manager at The Westin Denver Downtown, responded to this review

Dear MarkH006, Thank you for the great review of our hotel and it's location in Downtown Denver! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marc More 

San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay at this hotel approximately 50 nights a year & the staff is absolutely fantastic. From the doorman Greg, to the valet guys(Brian & the others), to the front desk (Nicole, Tyler, Katie) everyone goes out of their way to ensure that you have a great stay. Steve in the sales office is the best! He always makes sure... More 

Was this review helpful? Yes 1
Marc B, Manager at The Westin Denver Downtown, responded to this review

Dear businesstravelerbbg, Thank you for the great review of our hotel and our staff! We are glad that you enjoy your stays with us and we look forward to your return visits. Sincerely, Marc More 

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