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The Brown Palace Hotel and Spa, Autograph Collection

#21 of 149 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
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321 17th St., Denver, CO 80202
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The Brown Palace Hotel and Spa, Autograph Collection
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Ranked #21 of 149 Hotels in Denver
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 2 days ago
bnaysrl Saratoga, CA
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1,185 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saratoga, CA
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When I need to be downtown I pick BP. My history of staying here goes back at least 40 years. Never lost their culture of personal service and insistence on quality. Periodic upgrades keep the BP at the top of its game. I'm returning in two weeks.

Was this review helpful? Yes
BPManager, Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear bnaysrl, Thank you for staying at The Brown Palace Hotel and Spa when you are in Denver. Please know that we appreciate your ongoing loyalty to us and are proud to be your destination of choice. It will be an honor to welcome you again soon! Regards, Managing Director More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed overnight at the Brown to celebrate our anniversary. We got a good rate from an auction travel site, and were excited as we've stayed a lot of places downtown, but never at the Brown Palace. We arrived a little early for check in time, but the associate at the front desk that checked us in... More 

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Terre Haute, Indiana
Top Contributor
134 reviews 134 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you are not a guest at the Brown Palace nor partaking of their bars or high tea, it is still possible to take a look around. That is exactly what I did today. Confidently walk through the front door (on Tremont St.), make a left and walk towards their Tavern. You will see escalators to your left as you... More 

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Utah
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed one night on the 4th floor. Room was very small. The shower was so small you could hardly turn around. Very noisy furnace. The location was nice. But other than that I felt like it was WAY over pričed. The woman working in the cigar bar was very rude, and not customer friendly!

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BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear Unhappyguest, I was disappointed to learn that you did not enjoy your time with us and to learn that a member of our staff failed to display the warm and genuine service we are known for. Please be assured this behavior is not typical nor in keeping with the level of service we wish to provide. Your comments and... More 

Boston, MA
Top Contributor
125 reviews 125 reviews
125 hotel reviews
120 helpful votes 120 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Booked a stay here on an unexpectedly low rate. Didn't hear anything from the hotel for a full month, so had no reason to think that there was anything wrong with the hotel booking and went ahead to book my flight to Denver. A few days later, received an e-mail from Marriott saying that the hotel rate was invalid and... More 

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1 review
3 of 5 stars Reviewed 6 days ago NEW

My first impression of the hotel is that it is grand and lovely. This hotel has an interesting history and if you have the time to take the tour you will enjoy it. There is refurbishment/construction underway right now and if you happen to be in a room near it, you will hear every bit of it. The High Tea... More 

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BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear Neesflying90, Thank you for the feedback about your time with us. Please accept my apologies for the noise you experienced during our renovation. The holiday's at The Brown are some of the best and we look forward to welcoming you back during that time. Regards, Managing Director More 

Boston, Massachusetts
1 review
1 of 5 stars Reviewed 1 week ago

Quite a dissapointment. Lovely pictures of lavish meetings and restaurants and rooms. The room seemed old and not in line with what I expect, fresh, clean and refreshing. This is gaudy, heavy and dark. Nov views or anyplace to unwind unless you want to spend a hundred bucks on tea. far better options near by. i stayed at the Embassy... More 

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BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear Aston, Thank you for taking the time to write about your stay with us. We always strive to provide a luxury experience and regret that you were disappointed with the hotel. We are currently renovating the hotel and are excited about the new changes and upgrades we are making. Please be assured that your feedback will be shared with... More 

Thusis, Switzerland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there for 2 nights. We booked the B&B package and the 45 USD voucher for the breakfast is a great deal! The room was clean and bright and the washroom had a huge shower! The beds were comfortable and wide. The breakfast in the Ellyngton's was delicious and the service was great! the bar at the ship tavern... More 

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BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear Kiltboy 1983, Thank you for staying at The Brown Palace Hotel and Spa with the B&B package! I am delighted that you enjoyed your stay and that your time in Ellyngton's and the Ship Tavern. I look forward to sharing your wonderful comments with our staff. It would be an honor to welcome you again! Regards, Managing Director More 

Golden, Colorado
Top Contributor
170 reviews 170 reviews
60 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A little late on this review but the memories linger! The Brown really knows how to do holidays -- we booked a suite and brunch New Year's Day. The suite and the accompanying amenities were all my wife had hoped they would be. I office across the street and frequent the restaurants weekly. Expectations were high as this is one... More 

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Frisco, Colorado, United States
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My granddaughter and I were given a gift by my husband to stay at the Brown Palace have tea in the tea room and see Cinderella. We felt like we were royalty from the minute we walked in. The hotel is beautiful and full of history. The rooms are very well appointed we stayed in a room with a soaking... More 

Was this review helpful? Yes
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear Cyndi, Thank you for taking the time to write about your stay with us. I am delighted that you and your granddaughter had a wonderful visit. Our staff love to create these kinds of memories and I look forward to sharing your story with them. We look forward to welcoming again in the future! Regards, Managing Director More 

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