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The Brown Palace Hotel and Spa, Autograph Collection

#30 of 150 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
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321 17th St., Denver, CO 80202
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The Brown Palace Hotel and Spa, Autograph Collection
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The Brown Palace Hotel and Spa, Autograph Collection
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1,271 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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Murrieta, California
Level Contributor
194 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed for three nights in a room with two queens. The room was comfortable for my husband, my son and I and we didn't feel crammed. The pillow top mattresses and pillows were very comfortable. Great bathroom amenities that were made from honey that the hotel makes on their rooftop. Staff was great from the front desk to bellman... More 

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Colorado
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I will admit, I'm not an antique kind of guy. I stayed at the Brown in the 90's and I thought the furniture was probably the same furniture that Molly Brown used. So when my daughter said she was going to get married at the Brown Palace I was less than enthused. I will take all that back now. Since... More 

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Colorado Springs, Colorado
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

A nice historical hotel that could use a refresher in the lobby. The suite I stayed in was nice and clean and the bed was comfortable. However, if the front desk staff is going to constantly get your name wrong when you call, yet get it right when they blindly transfer a call from someone I did NOT want to... More 

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BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear bondgirl53, Thank you for staying with us at The Brown Palace Hotel and Spa. We apologize that you were disappointed in the service you were provided and would like to assure you this is far from our expectations. Please know we will be following up with the management to ensure all protocols are met regarding our guest’s privacy. We... More 

Trumbull, Connecticut
Level Contributor
92 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Brown Palace is what a historic hotel should be, lots of turn of the century charm plus all the modern amenities. Even while checking in on a busy afternoon, the staff was courteous and efficient. The room was impeccable and the shower was wonderful - two shower heads if you wanted to use them, one regular, one rainfall. The tea... More 

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Boca Raton, Florida
Level Contributor
169 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a terrific experience from the bellmen, front desk and restaurant staff. Excellent people skills and a real pleasure to offer their service. The beautiful terra-cotta exterior is so rich, unique and classic for making a statement before you get to see the interior. The cast iron interior balconies (8 floors surrounding the lobby) with the 5-story USA flag... More 

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Washington DC, District of Columbia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel itself is beautiful but that's it. From the start, our room wasn't ready until 3:30--yet check in is 3:00p. Since we had to wait two hours we went to the Tavern for lunch. We were shown to a table next to the entrance and asked to move and was told that since we did not have a reservation... More 

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BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear Muldoon72, Please know we were saddened that your visit at The Brown Palace Hotel and Spa fell short of not only your expectations as well as ours. It was disappointing to learn that a members of our staff had failed to display the warm and genuine service we are known for. Please be assured this behavior is not typical... More 

Santa Clara, California
Level Contributor
157 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a smaller room, off of the lobby, it was quiet. The room was quite compact, but had everything that we needed. The service was great, the staff is very nice. The lobby is really something to see! When we were there they had a huge American flag (at least 5 stories high) hanging. I can't imagine what it... More 

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Portland, Oregon
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoyed afternoon tea at the Brown Palace with my mother and my great-aunt. As soon as my aunt made the reservation, I was so worried that there wouldn't be anything for a gluten-intolerant vegetarian to eat. I was thrilled to discover that the hotel makes a gluten-free version of tea that seems to be every bit as good as... More 

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Austin, Texas
Level Contributor
251 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 1 week ago

I like the Brown Palace for the amiabaince. It is also now part of the Marriott Autograph Collection, so nice to collect benefits and points. I had an upgraded room. I found it to be of average size with a bathroom the size of a 3 star property. However, it was nicely finished out, as you can see from the... More 

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Denver, Colorado
1 review
2 of 5 stars Reviewed 2 weeks ago

We had a certificate for a free night so used it to celebrate my birthday. Presented our certificate and all was well until I noticed the charges showed up on my bank card on Monday and these rooms aren't cheap! I went back and forth with the Front Desk Manager and my bank as the overdraft fees kept rolling in.... More 

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BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear cecelnzy, We would like to first and foremost thank you for staying at The Brown Palace Hotel and Spa and celebrating your birthday with us! We apologize for the opportunities you experienced while using your gift certificate. Please know that we have done everything we can on our end to release the funds and have noticed that some banks... More 

Hotel Review Summarization

What travelers say

  • Ship Tavern(12)
  • Afternoon tea(7)
  • Room service(6)
  • Very nice(3)
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