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All 148 Denver hotels

The Brown Palace Hotel and Spa, Autograph Collection

4.5 of 5 Hotel   |   321 17th St., Denver, CO 80202 (Downtown)
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Ranked #19 of 148 Hotels in Denver
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 2 days ago
randyg1124 Florida
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1,125 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florida
Contributor
18 reviews 18 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Centrally located and you could not ask for more from a 5 star hotel. I will stay again when in Denver. The concierge found us excellent tickets for the Elton John concert and the price was the same as the face value, good job.

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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Brown Palace is a beautiful historic hotel in the heart of downtown Denver. December is the best month to stay there with all the decorations throughout the hotel. But I have enjoyed staying there other times of the year too. I love having a drink in the Ship Tavern, and their prime rib is wonderful. The prime rib sandwich... More 

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Denver, CO
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

In the last 2 weeks, I tried twice to enjoy a pre-Christmas cocktail hour in the lobby with live piano. Last week, the entertainment info on their website had comflicting times for singers and piano - when I called to get more info, I was rudely asked what my name was, because "that information is not available to the public".... More 

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BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear Rockies, I was disappointed to learn that a member of our staff failed to display the war and genuine service we are know for. Please be assured this behavior is not typical nor in keeping with the level of service we wish to provide. Your comments and concerns will be most useful in our ongoing training efforts. Again accept... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 5 days ago NEW

I have enjoyed this property for over 30 years. The rooms, restaurants, and staff make this a Denver treasure. I chose to celebrate my 55th birthday with 25 of my closest friends in the Eizenhower Suite. The suite was exquisite. Rich in history and beautifully appointed. The catering and attention to every detail was outstanding. I felt like the entire... More 

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Fort Collins, Colorado
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Yes, the property is beautiful!!! We booked 3 rooms for family and we all experienced some major service flaws. First, I want to give a shout out to Katie for her excellent service in the Ship restaurant. Estele and Dave in housekeeping and room service . Kristyn or Kathryn? is a server in the Tea Room Lobby that helped us... More 

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BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear DreamDesigns, Please accept our sincere apologies for the issues you encountered with the associates and the inconsistency in service in lobby tea and Ellyngton's. I am truly sorry that you were inconvenienced by this issue and that our stay was impacted. Be assured that your feedback is most valuable to us and will help ensure that future experiences of... More 

Santa Clarita, California
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

I was born in Denver but hadn't been back in many years. I was so excited to be staying at the Brown Palace along with meeting family members. The housekeeping and severs in the restaurants were great. Enjoyed our room. Management not so great. Checked in on the 12/11. First red flag - signs in window advertising their Halloween and... More 

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BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear Ann, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you had with our associates. Thank you for taking the time to share your thoughts regarding the issues with tea and breakfast. We appreciate you... More 

Chilliwack, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We ended up writing a personal letter to manager and never heard back so I thought I'd express some concerns here. Firstly I will say the valet guys were all great throughout our stay, food in restaurants was excellent as well. Food us it stops there! Room service messed up 3 times on orders. We upgraded to a suite which... More 

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BPManager, Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear Kevin, We strive to provide a flawless hotel experience and I am disappointed that was not the experience you had during your stay. I am dismayed to learn of the shortcomings you encountered with serveral of the departments you came into contact with, please be assured that your comments will be shared with the management of housekeeping and in-room... More 

Colorado Spring
Top Contributor
188 reviews 188 reviews
49 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful property. Always treated so well from check-in to departure. The rooms are great and the bathrooms were fantastic. Just an overall wonderful way to celebrate my fiance and I's anniversary. The lobby is tastefully decorated for Christmas and has a great touch. Tip: The Gym is next door at the Comfort Suites on the 5th floor. take... More 

Was this review helpful? Yes 2
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review

Dear ThatBGuye, First and Foremost congratulations on your anniversary and thank you for choosing The Brown Palace Hotel for your celebration. I am thrilled that our associates where able to provide you with exceptional service and we look forward to serving you again soon. Regards, Managing Director The Brown Palace Hotel and Spa More 

Fort Collins, Colorado
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I took my (20 year old) daughter for a girls weekend getaway. I remembered my mother taking me to the Brown Palace for tea as a child. Everything I remembered about it was the same. Unbridled class, extravagance at every turn. You really can't call their level of service customer service....it just doesn't do it justice. From the front desk,... More 

Was this review helpful? Yes 2
Highlands Ranch, Colorado
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here Friday December 5. I love the Broadmoor Hotel but we decided to try this as we had never stated here. and did not have the time to drive to drive to CO Springs. Very elegant and superb service! We had a suite on the 9th floor so the room was large with a sunken tub and rain... More 

Was this review helpful? Yes 1
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Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Address: 321 17th St., Denver, CO 80202
Location: United States > Colorado > Denver > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Number of rooms: 241
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Also Known As:
Brown Palace Denver
Hotel Brown Palace
Hotel Style:
#1 Green Hotel in Denver
#7 Spa Hotel in Denver
#7 Luxury Hotel in Denver
#14 Romantic Hotel in Denver
#17 Business Hotel in Denver
#24 Family Hotel in Denver

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