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Quality Inn and Suites Denver Stapleton

3737 Quebec Street, Denver, CO 80207 (Formerly BEST WESTERN PLUS Denver Hotel)
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Quality Inn and Suites Denver Stapleton
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Ranked #72 of 150 Hotels in Denver
A recent review
3 of 5 stars reviewed 3 days ago
Eric B Longview, Texas
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524 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 of 5 stars Reviewed 2 days ago NEW

Booked and prepaid for a room 5 months in advance only to show up and be told they had no more rooms available for us. They had 60 rooms "available" but none were clean and they had no one there to clean it. the woman at the front desk was rude and unhelpful. She also showed no empathy at the... More 

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Longview, Texas
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48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Older hotel, that has been taken care of with new furniture. Near Stappleton (former airport) now a very nice planed community. Better then most breakfast with lots of choices (hot and cold). Nice large heated pool with 3 ft and 8 ft ends, lots of good seating.

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Bradenton, Florida
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63 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked this Hotel when it was listed as the Best Western Plus, to our surprise when we got there we passed it up several times even though our Garmin said we had reached our destination. The Hotel had Plastic wraps that said Quality Inn on the old signs. I went inside and recognized the interior from photos on the... More 

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Pearland, Texas
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is not what it is advertised as. I read some reviews and thought I would give it a try. I should have paid the extra $20 or $30 and picked a more upscale chain. I was told I did not have a reservation. Fortunate for me I booked directly through the hotel website on line and had a... More 

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Rockledge, Florida
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39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Not a hotel to come back to. At first we could not find it since we had booked a Best Western. After some investigation we found out that they had just changed a week before to Quality Inn. It's an AAA "Platinum" hotel. Just wonder how they got this award. It is average at best. Nothing serious to complain about,... More 

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Las Vegas
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43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Where to begin? Like many others, I guess my first complaint is this was no longer a Best Western and was never notified by either company. The lady at check-in (older woman with short, light hair) was VERY helpful and kind, but the gentleman I dealt with a couple of times (probably late 40s, early fifties with glasses and dark... More 

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Kumar M, General Manager at Quality Inn and Suites Denver Stapleton, responded to this review

Thank you for taking the time to fill out a survey. I would like to personally apologize for not meeting your expectations in cleanliness and customer service. As I am new to the property, your feedback helps me to address the issues I was unaware about and allows us to create the stepping stones to success. We value you as... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Visited Denver for a quick weekend get away. The location wasn't to bad I mean it's very much a place to stay if you're in town for business since there's places to eat and shop close by. Yes I agree it's older and the decor a bit vintage to put it nicely. I found the staff to be pleasant and... More 

Was this review helpful? Yes 1
Ventura, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We drove around looking for the Best Western Plus that we had booked 2 rooms for 6 nights. Finally my husband saw the sign had been covered over with a Quality Inn sign. My brother in law and I went to the front desk to inquire if we were at the right hotel. The woman at the desk said they... More 

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London, United Kingdom
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It looks much better in the photos. The decor is a homage to brown, which makes it look very dated and dull. The beds are comfy, but I wish we had the queen size beds we booked, on arrival they couldn't find our reservation and we had to accept double size beds. Wifi is free. Road noise from the busy... More 

Was this review helpful? Yes 1
Loveland, Colorado
Level Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was a Best Western Plus not too long ago. With the change, they have kept the facilities very well. Rooms were recently refreshed and very comfortable. The breakfast was more than expected and the front desk staff was very nice and on top of helping us. Pros: -Hot breakfast -Recently refreshed rooms -Microwave and fridge in rooms -Friendly... More 

Was this review helpful? Yes 1
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