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Holiday Inn Denver East-Stapleton

#47 of 150 Hotels in Denver
Certificate of Excellence
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3333 Quebec St., Denver, CO 80207
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Holiday Inn Denver East-Stapleton
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516 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
87 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 2 nights. The hotel was very busy. One elevator out of 3 was down and there was a long wait to get to the lobby in the morning. We had breakfast one morning which was ok. Though the cook disappeared disappeared for over 20 minutes and I missed out on getting an omelet. Our room was clean... More 

Was this review helpful? Yes
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review

Dear coasttraveler, Thank you for taking the time to write a review. I apologize that one of our elevators stopped working during your stay and that our omelet chef disappeared for 20 minutes. Please know this is not our normal practice and I have shared your comments with our team. Thank again for your feedback and I hope you stay... More 

Adelaide, Australia
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a bit of an older look hotel that seems like it hasn't been revamped in a while but my room on the 6th floor was clean and lovely to stay in. I enjoyed the coffee machine in my room and the front desk staff were helpful. This hotel is a bit far out of the city centre meaning... More 

Was this review helpful? Yes
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review

Dear quattle, Thank you for taking the time to write a great review! I am glad to hear our friendly team made your stay enjoyable! Our location is unique being centrally located between Downtown Denver and The Denver International Airport. Please know that you may utilize our complimentary local shuttle during your next visit with us. Thank you again and... More 

Forest Grove, Oregon
1 review
4 of 5 stars Reviewed 4 days ago NEW

This was a great place to stay. I was in town for a wedding. The hotel is atrium-style, overlooking a lobby tastefully furnished with many comfy sitting areas. The room 2 queen beds) was quiet & comfortable. Overall, a winner in accommodations. I have only one issue. I was on the fifth floor. The first morning their I tried to... More 

Was this review helpful? Yes
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review

Dear Rodney P, Thank you for taking the time to write a great review! I am glad you enjoyed our accommodations and amenities! However, please accept my sincerest apologies for the long wait at the elevators. It's challenging and frustrating during high volume of guest traffic times and I apologize that it took you an hour to get to the... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

My colleague and I had a few days of business to conduct in the Denver area. We chose the Holiday Inn because of its immediate proximity to our client site. It turned out to be a terrific choice. The property was very well turned out, my room/bed spotless and comfortable, and the facilities worked. However the reason I'll choose this... More 

Was this review helpful? Yes
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review

Dear YUL99, Thank you for taking the time to write a great review! I am so glad to hear our team made your stay enjoyable! We strive to provide superior guest service and amenities and your comments are much appreciated! Krystal is an asset to our team and I'll be sure to share your compliments with her. Thank you again... More 

Rochester, New York, United States
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

I arrived early at 1PM and was informed my room wasn't ready. OK, Understand that check in is at 3PM, so grabbed a burger at the Spur lounge; very tasty and service was great. At 3 checked again, and no room. At 5 PM I lost my cool with reception, and suddenly my room appeared. The bed was comfortable, but... More 

Was this review helpful? Yes
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review

Dear Anne K, Thank you for taking the time to write a review. Please accept my sincerest apologies for the hiccups you experienced starting with not being able to checkin at our normal check-in time of 3pm. Please know this is not our normal practice and we are working to make improvements to our service levels. Please also accept my... More 

Keizer, Oregon
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a one-night layover (hubby, 18-yr-old son and myself) at this hotel, and found it to be a traveler's delight. We rolled in after 9:00 p.m. In the middle of a thunderstorm & pouring rain. We were hungry & road-weary. The hotel is atrium-style, overlooking a lobby tastefully furnished with many comfy sitting areas. We were relieved to find... More 

Was this review helpful? Yes
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review

Dear sunshynn, Thank you for taking the time to write a great review! I am so glad to hear you and your family enjoyed your stay! To hear your long travel day ended with a fantastic dinner and restful night sleep is awesome! Thank you again and we hope you are able to stay with us longer to enjoy the... More 

Arlington, TX
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

This stay really took me by surprise. The hotel and it's room are very but the front desk was exceptional. Tommie was the real standout on the evening crew but all the front desk was helpful. We would stay again. The breakfast buffet was super and the cook from Turkey was the best.

Was this review helpful? Yes
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review

Dear twomikea, Thank you for taking the time to write a great review! I am glad to hear you were surprised by our hotel and amenities! Tommy is a great member of our team and I'll make sure to share your compliments with him. Thank you again and we look forward to seeing you during your next visit to Denver!... More 

Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Let's be frank - this place is not the Ritz and not trying to market itself as such. But, it is an incredibly well run hotel with wonderful staff and awesome mountain views, which makes it wholly worth its per night price. My boyfriend and I stayed here from August 14-16 on a quick, work related trip. Our 6th floor... More 

Was this review helpful? Yes
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review

Dear Ashley L, Thank you for taking the time to write an awesome review! Though we are not the Ritz, our team strives to provide superior guest servive and amenities and to hear your positive experience is truly appreciated. Ron is a great member of our team and I'll be sure to share your comments with him. Thank you again... More 

Rapid City
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nicole was AMAZING with check inn. Great room clean and pool was great! Beds were great! Love the balcony. Would stay again with family. Parking was ok, always busy there. The door was hard to open because of the flap latch was broken.

Was this review helpful? Yes
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review

Dear biggymRapidCity, Thank you for taking the time to write a great review! I am so glad to hear you enjoyed your stay and our amenities! Nicole is a great asset to our team and I'll be sure to share your comments with her. Thank you again and we look forward to seeing you during your next visit to The... More 

Chilliwack, B.C.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked and paid for this hotel 2 months in advance. We arrived, and were told there was no rooms available. This was 1:30 in the morning. After a bit of a argument they put us in a conference room on a day couch, we were told at least it had a bathroom. We did get a proper room the... More 

Was this review helpful? Yes 2
Sarah I, Front Office Manager at Holiday Inn Denver East-Stapleton, responded to this review

Dear B0nniep, Please accept my sincerest apologies for your experience. Due to lack of inventory control, we over-committed the hotel and unfortunately, you and your husband were the ones negatively impacted by our oversight. I also apologize that our team did not properly communicate we would be moving your belonings to your new guest room. I'm not sure where the... More 

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