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Crowne Plaza Denver International Airport

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15500 East 40th Avenue, Denver, CO 80239 (Formerly Holiday Inn)
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Crowne Plaza Denver International Airport
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402 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stafford, United Kingdom
Level Contributor
115 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here one night between flights. The hotel was just what we needed. Very comfortable, very clean and good service from the welcome at the reception desk to the service in the dining room. The room had everything we needed including wifi. The breakfast buffet, although not complimentary, was reasonably priced and had plenty of choice. High recommended/

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Buffalo NY
Level Contributor
132 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I always get nervous using airport hotels because so many think they "have you." Because DIA is so far from the city and so very user unfriendly, one needs to use airport hotels if one wants to leave early, arrive late and not lose hours of sleep. This was our 2nd or 3rd stay at Crowne Plaza. It is competitively... More 

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Chicago, Illinois
Level Contributor
221 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice hotel, close to restaurants, close to the airport, has a great restaurant inside the hotel, but the number one complaint is the internet was next to useless. Making my frustration know to the hotel front desk did not go very far. Rest of the stay was very good, just the internet (or lack thereof) made the stay much... More 

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Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear Bruce G, Thank you for your comments in regards to your recent stay. I appreciate your comments about the staff and hotel and sincerely apologize for the internet issues that you experienced. With over 100mbs allocated to our guests, I have not heard of any internet issues and I appreciate that you brought this to our attention. In the... More 

Stourbridge, United Kingdom
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel really knows how to treat its guests - badly. A week before we flew to Denver, I emailed the hotel to ask about the airport shuttle service if offers. I received no reply so had to wing it on arrival. I have no idea how this hotel can get away with calling itself Crowne Plaza Denver International Airport.... More 

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Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear Stourbridgeman, Thank you for your comments in regards to your recent stay. I apologize for the issues that you experienced. All emails are sent directly to me and I assure you that I did not receive an email from you. I certainly understand and agree with how important it is to respond to our guests’ and address any questions... More 

Shermans Dale, Pennsylvania
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Older hotel but very clean. Rates are very good.Breakfast is a little pricie. Lots of places to eat in the area. The staff were very nice. Will use this hotel again.Free shuttle to the airport any time.

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Ft. Collins, CO, USA
1 review
2 of 5 stars Reviewed 3 weeks ago

At a recent conference there, the elevators, which are painfully slow even when working, were not both working most of the time, at a conference where people typically bring a lot of extra equipment. I don't understand why they don't check these things before a conference comes in. The hotel also offered a meal package, which was just awful. Breakfast... More 

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Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear Roger, Thank you very much for your comments in regards to your recent stay. I sincerely apologize that one of the elevators was not working for some of the convention. Certainly the hotel wants all of its elevators to work 100% of the time and I assure you that we took every step possible and had our maintenance company... More 

Denver, Colorado
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The property is old, and the age can be seen in the lack of maintenance of the elevators and room AC. At times both elevators were down, and the room AC can't keep up with the daytime heat on a southern facing room. The hotel restaurant has slow service at times, but has managed to increase food quality. I would... More 

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Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear Edward L., Thank you very much for your comments in regards to your recent stay. I sincerely apologize for the elevator issues that you experienced at the hotel. I assure you that worked diligently with our elevator company over the weekend and they were here 5 times trying to fix our elevator. Only one of our elevators was down... More 

Houston, Texas
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was a overnight stay as a I had a early flight the next morning, They put me next to the elevator and ice machine. Not sure if I would go back again. Pros Close to airport Cons Hotel is dated and needs some love.

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Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear hospitaltiy911, Thank you for your comments in regards to your recent stay. I apologize that you were unhappy with the location of your room and appreciate that you brought this to my attention. We hope that you will give us another chance on your next visit to the Denver area Safe travels, Scott Turbow General Manager Crowne Plaza Hotel... More 

Bozeman, Montana
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

You know after a long day of meetings and air travel, you would just like to get to your hotel, maybe have a sandwich or a steak, and hit the hay. This hotel has nice rooms and seems to be clean enough, but there was a very long wait at the airport for the shuttle and the restaurant is so... More 

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Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear cbxx, Thank you very much for your comments in regards to your recent stay. I sincerely apologize that you had a poor experience in the restaurant and I understand and agree that we need to do better in that area. We have a brand new restaurant manager starting this week and along with our new Executive Chef, I assure... More 

Richmond, Virginia
Level Contributor
74 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed here for two nights, June 22-23, 2015. I read some of the reviews on Trip Advisor and was a little worried, but I did not have even one issue here. Upon check-in, I was greeted by Megan at the front desk. Megan was very nice, personable and helpful. She even stepped away from the front desk when I... More 

Was this review helpful? Yes
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear KenS9, Thank you very much for your fantastic comments in regards to your recent stay. Your kind words about Megan have made her an automatic employee of the month nominee and she will be recognized by the hotel. I also appreciated your comments about the cleanliness, location and overall amenities of the hotel. We look forward to hosting you... More 

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