Decided to stay here for 1 night on our way back to the UK after our flight was cancelled. We needed somewhere with a free DIA shuttle and this hotel is also only approx 10miles from downtown Denver and seemed about the best choice for what we were looking for.
Check in was ok but uninformative, room was clean, bed...
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Thank you for your review. On behalf of Crowne Plaza DIA, I would like to apologize for the aspects of your stay that were less than perfect. I have notified the pool maintenance staff about the "chlorinated" smell that deterred you from enjoying our amenities and I apologize that you were initially charged for your breakfast that should have been...
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Carpet is worn and wrinkled. Service is poor. Menu needs updating. one hour for room service is weak. room amenities were ok. Tv good. Bedding good. Property has tired feel. Built in 70's, remodeled, but still needs work. Highway was really loud. 10 miles from DIA.
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Thank you for your review, we have recently gone through a large renovation, in which we updated flooring, bathrooms, bedding, furniture, and many other improvements in the rooms, lobby and restaurant, hopefully to eliminate a worn or tired feel. We are working very hard to make this hotel updated and up to high standards; that being said, we thank you...
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Not a bad property for the money for the incompetence of the staff and the manager when attending the guests needs makes it a terrible hotel.
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On behalf of all of us at Crowne Plaza Denver International Airport, I sincerely apologize for your negative experience with us. We take great pride in the service and accommodations that we provide to our guests and we do not take negative feedback lightly.
We hope you can accept our apology for your previous stay, and we hope that you...
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I usually book this hotel through hotwire.com because I always get a great deal on the price, and I always know that I'm gonna get a clean and nice room with all the amenities and great customer service too! They even made a wrap once even after the kitchen was closed! That's what i call customer service ;). They always...
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Thank you for the review! We appreciate your feedback, and we apologize that our van forgot to pick you up once even if it was an honest mistake.
It is our goal to offer a comfortable atmosphere with exceptional service and all-around satisfaction.
Sincerely,
Hotel Management
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Nice hotel if you want to be close to the airport, they have a complimentary shuttle to and from the airport. Considering winter weather in Denver, this is a good hotel if you have a flight the next morning. Limited but decent food choices nearby. Indoor pool and jacuzzi. Excellent bed and bed linen quality / cleanliness, in fact the...
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Thank you for your review! We appreciate your feedback. If you are interested in the food choices in the area, including their distance from our hotel, check out our Facebook page!
It is our goal to offer a comfortable atmosphere with exceptional service.
Sincerely,
Hotel Management
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Spent the night here on Christmas Eve and was very pleased. The hotel is an older property but has been through some renovations fairly recently. All the room furniture was new and modern, beds were comfortable. Very clean. My only complaint in the room was a lack of power outlets on the nightstands and because of the orientation of the...
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Thank you for your review and we hope that you enjoyed the holidays! We would also like to thank you for the feedback on the rooms, we are very proud of the renovation that we recently underwent and we are glad that the changes are noticeable. We will consider your comment about the outlets when we review the room organization....
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Despite a major renovation the Crown Plaza DIA still feels run down.
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Thank you for your feedback. We have recently gone through a large renovation, in which we updated flooring, bathrooms, bedding, furniture, and many other improvements in the rooms, lobby and restaurant, hopefully to eliminate the feeling of "run down" or "outdated."
We are working very hard to make our hotel updated and up to high standards; that being said, we...
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I was at this hotel due to training I had to attend at DIA. The employees of the hotel were awesome. Jason at the front desk got to know me well due to my forgetfulness of leaving my card key in the room! Everyone was nice and always had a smile on their face. Even at 4:30 in the morning....
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Mary,
Thank you for your review! We appreciate any and all feedback and we hope to see you again soon.
It is our goal to offer a comfortable atmosphere with exceptional service and we are very pleased to hear that you received exceptional service from us!
Sincerely,
Hotel Management
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I recently stayed at Crowne Plaza Denver International Airport after missing my flight out of Denver. I got a distress voucher from the airline company and after calling a toll free number I was offered this hotel for $59 ($67 with tax) as a special rate for distress travelers. It was definitely worth it! A beautiful lobby with fountain, extremely...
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Yulia,
Thank you so much for the positive review of Crowne Plaza Denver International Airport, and while it is unfortunate you missed your flight, we are glad that you were able to enjoy our hotel!
Sincerely,
Hotel Management
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After staying at the Crowne Plaza Denver International Airport a couple of times, I find the accomidations, clean and recently updated rooms. Probably one of the best exercise rooms around open 24 hours. The facility has some of the old style charm with it's wide open common area with a lounge, a big screen TV and several comfy couches and...
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Thank you for your review! We appreciate your feedback and we thank you for informing us of your dissatisfaction with our restaurant so that we can continually improve our menu and service to our guests.
It is our goal to offer a comfortable atmosphere with exceptional service and all-around satisfaction.
Sincerely,
Hotel Management
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190 Reviews
100 Reviews
