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Crowne Plaza Denver International Airport

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15500 East 40th Avenue, Denver, CO 80239 (Formerly Holiday Inn)
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Crowne Plaza Denver International Airport
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396 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The property is old, and the age can be seen in the lack of maintenance of the elevators and room AC. At times both elevators were down, and the room AC can't keep up with the daytime heat on a southern facing room. The hotel restaurant has slow service at times, but has managed to increase food quality. I would... More 

Was this review helpful? Yes
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear Edward L., Thank you very much for your comments in regards to your recent stay. I sincerely apologize for the elevator issues that you experienced at the hotel. I assure you that worked diligently with our elevator company over the weekend and they were here 5 times trying to fix our elevator. Only one of our elevators was down... More 

Houston, Texas
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It was a overnight stay as a I had a early flight the next morning, They put me next to the elevator and ice machine. Not sure if I would go back again. Pros Close to airport Cons Hotel is dated and needs some love.

Was this review helpful? Yes
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear hospitaltiy911, Thank you for your comments in regards to your recent stay. I apologize that you were unhappy with the location of your room and appreciate that you brought this to my attention. We hope that you will give us another chance on your next visit to the Denver area Safe travels, Scott Turbow General Manager Crowne Plaza Hotel... More 

Bozeman, Montana
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

You know after a long day of meetings and air travel, you would just like to get to your hotel, maybe have a sandwich or a steak, and hit the hay. This hotel has nice rooms and seems to be clean enough, but there was a very long wait at the airport for the shuttle and the restaurant is so... More 

Was this review helpful? Yes
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear cbxx, Thank you very much for your comments in regards to your recent stay. I sincerely apologize that you had a poor experience in the restaurant and I understand and agree that we need to do better in that area. We have a brand new restaurant manager starting this week and along with our new Executive Chef, I assure... More 

Richmond, Virginia
Level Contributor
74 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for two nights, June 22-23, 2015. I read some of the reviews on Trip Advisor and was a little worried, but I did not have even one issue here. Upon check-in, I was greeted by Megan at the front desk. Megan was very nice, personable and helpful. She even stepped away from the front desk when I... More 

Was this review helpful? Yes
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear KenS9, Thank you very much for your fantastic comments in regards to your recent stay. Your kind words about Megan have made her an automatic employee of the month nominee and she will be recognized by the hotel. I also appreciated your comments about the cleanliness, location and overall amenities of the hotel. We look forward to hosting you... More 

Indianapolis, Indiana
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this off Hotwire for one night stay before flying out of DIA. The hotel looks as old as it feels on the outside, 1990 for sure. Once inside you can see that they are really trying to be modern but with little success. The carpets thru out are in bad need of a washing and a new vacuum,... More 

Was this review helpful? Yes
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear JetMecGirl, Thank you very much for your comments in regards to your recent stay. I am delighted to hear that you found the hotel to be gold plated and enjoyed many aspects of your stay. Thank you for bringing the issue with the elevator and the drapes in your room to my attention. We will certainly address those matters... More 

Bethesda, Maryland, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Halls stuffy and reek of cleanser. Ditto my room. Air conditioning helps, but they have glued the windows shut so there is no chance for fresh air. I'm not going to risk the restaurant given all the other awful reviews, Room pleasant enough. Free wi if is nice, and very quick. Last time overnighting at the airport I stayed at... More 

Was this review helpful? Yes
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear Roxane R, Thank you very much for the comments in regards to your recent stay. I apologize that the room and hall smelled like they were recently cleaned but still stuffy. We will certainly look into that and appreciate that you shared your thoughts. We look forward to hosting you on your next visit to the Denver area. Safe... More 

California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We arrived around 11am, although yes that is early, I had called ahead and they told me that they would try to accommodate me, getting me a room. Upon arrival I was told I was about 150 on a list of early checkins and I would be lucky to get a room by 4pm. The desk staff really were discourteous,... More 

Was this review helpful? Yes
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear ChattyCathy12, Thank you very much for your comments in regards to your recent stay. I apologize that the front desk staff was not courteous and were unable to honor your request for a specific room location and an early check in. We hope that you will give us another chance on your next visit to the Denver area. Safe... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Older Hotel, but very clean. We left our car there while we went to Las Vegas. The shuttle was on time and the drivers were very nice. They need to get a step stool for getting in and out of the shuttle though. Not real easy getting in and out of for older people. Other then that, we had a... More 

Was this review helpful? Yes
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear auntlouie. Thank you very much for your comments in regards to your recent stay. I am glad to learn that you found the hotel clean and had a great shuttle van experience. Thank you for your suggestion about a step stool. It is a great thought and something we will look into immediately. We look forward to hosting you... More 

West Palm Beach, Florida
Level Contributor
118 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 309 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very convenient to airport and good shuttle service. Front desk staff pleasant and helpful. The facility is tired. Maintenance seems to be done on the cheap. Parking lot very dark. Room was ok and clean. Odd workmanship and no apparent attention to detail. Works for an overnight before or after a flight. That's about it.

Was this review helpful? Yes
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear James O, Thank you very much for your comments in regards to your recent stay. I appreciate your kind comments about the front desk and shuttle service and that you found the room to be clean. I apologize that your room did not have the attention to detail that you have come to expect at the Crowne Plaza -DIA... More 

Austin, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 27, 2015

Average chain hotel experience. Crowne Plazas are nothing special, considering the cost, but they are clean and OK to stay in for short periods. The room we were given was at the end of the hall next to the stairwell. As such, it was dead silent but very oddly shaped with not much extra space. Still for a one-night stay... More 

Was this review helpful? Yes 2
Scott T, General Manager at Crowne Plaza Denver International Airport, responded to this review

Dear sundvl76, Thank you very much for your comments in regards to your recent stay. I appreciate that you took the time to write a review and that you enjoyed the cleanliness and quiet of our hotel. We look forward to hosting you on your next visit to the Denver area. Safe travels, Scott Turbow General Manager Crowne Plaza Hotel... More 

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