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All 149 Denver hotels

Holiday Inn Express Denver Downtown

2.5 of 5 Hotel   |   401 17th Street, Denver, CO 80202 (Formerly Comfort Inn Downtown) (Central Business District)
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Ranked #67 of 149 Hotels in Denver
A recent review
4 of 5 stars reviewed yesterday
Julia908 Staines, United Kingdom
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396 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Staines, United Kingdom
Top Contributor
75 reviews 75 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

Although under reconstruction the hotel is clean and comfortable. Breakfast is really good with plenty of choice, but I found the savoury cooked breakfast was cold. However lots of other food to choose including healthy options. Staff very helpful. Very convenient for downtown locations. Unfortunately bedroom walls are thin so you can hear your neighbours!

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Detroit, Michigan
Contributor
15 reviews 15 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed for a 3 night Valentines day weekend. I have to say that I was a bit surprised that this HIEX wasn't the typical great experience I usually have. I always try and give the benefit of the doubt, but there were too many little disappointing things added up to get anything other than an average... More 

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Senior Contributor
23 reviews 23 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is currently under construction (Feb 2015). The hotel itself is really nice - the breakfast was outstanding - coffee/tea available all day and well stocked - the breakfast staff were great. The location was also great - just a few blocks from the Colorado Convention Center (where we were all weekend for a tournament) and convenient to the... More 

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American Fork, Utah
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

After a day of flight delays, car rental problems and a waiter dropping a glass of red drink at a restaurant and it shattered glass and drink on me and my food..... it was so nice to finally have a peaceful experience at the Holiday Inn Express. Everything was clean, Free WiFi, amazing breakfast, front desk staff was very friendly.... More 

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Phoenox, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

I have stayed at numerous Holiday Inn Express Hotels in the USA and at international locations. I have been a Holiday Inn Priority Club Gold member since 1993. The Downtown Denver Holiday Inn Express hotel is by far the worst Holiday Inn hotel I have encountered. In late December 2014 the hotel opened as Holiday Inn Express. The automatic entrance... More 

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Brandt E, Front Office Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear PatandDon, We thank you for your comments regarding your stay. You'll be pleased to hear that our improvements are complete and we encourage you to give us another try. Please contact me personally so I may express our appreciation for your business and our commitment to your satisfaction. Thank You Front Office Management More 

northern michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We spent 4 nights here this week. You get what you pay for: It's not expensive but it's not that nice. Rooms and bathrooms are small but clean. Shower is either hot or cold. The breakfast is terrible. It doesn't even look appetizing. It's typical of free hotel breakfasts, but it wasn't even close to warm or hot. Housekeeping came... More 

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Brandt E, Front Office Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear Birch Tree, Thank you for taking the time to share your comments regarding your trip with us to Denver. I am sorry that you had trouble with the water and you felt the breakfast was not to your liking. I am pleased you found the cleanliness and location to your liking. We certainly hope we have the pleasure of... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

From the time of check in to check out, our stay was great. The front desk staff, valet staff and breakfast staff were extremely helpful with all of our needs and were very accommodating. We had a suite and everything about the room was great. From the size to the view. I will definitely be recommending this holiday inn to... More 

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Travis M, General Manager at Holiday Inn Express Denver Downtown, responded to this review

On behalf of all of us here at the Holiday Inn Express Denver Downtown we would like to thank you for taking the time to share your feedback. I am going to share this with my whole team. Sencerely, Travis M More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

After a very poor experience with two male staff members at breakfast, staff member, Sheree, delivered great service recovery. I arrived for breakfast 30 minutes before it was to close and there was little food left and all drinks were gone. I asked a male staff member if they were refilling things soon and the exact response I received was... More 

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Travis M, General Manager at Holiday Inn Express Denver Downtown, responded to this review

Good afternoon, It was disappointing to hear that we failed to delived the services and experiences all of our guest deserve. I am very happy Sheree was able to demonstrate the high level of service we strive to deliver to all of our guest. Please be assured this behavior is not typical nor in keeping with the level of service... More 

Lubbock, Texas
1 review
3 of 5 stars Reviewed 3 weeks ago

Missing molding, peeling wallpaper, and unpainted patches are just some of the ways this hotel's recent $11M renovation misses the mark. The rooms are beautifully appointed, but they're not clean. There was food on the floor when I checked in and it was still there when I checked out five days later. On the last night I noticed my sheets... More 

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Travis M, General Manager at Holiday Inn Express Denver Downtown, responded to this review

Mr. Curnow, First and foremost, we would like to take this opportunity to express our thanks your willingness to reach out to us about the experience you had at our hotel. We strive hard to meet the needs and expectations of all our valued guests and are truly disappointed when we fail to do so. Since your stay my Engineering... More 

Denver, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 11, 2015

We spent one night at the Brown Palace and the second at this adjacent Holiday Inn Express.. This hotel had recently been taken over by Holiday Inn. We stayed Jan. 4th 2015 at the Holiday Inn. Before we got our room we found out our reservation was lost even though we had a confirmation number. I do not feel that... More 

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Travis M, General Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear LatigoJoe, Thank you for taking the time to post a review for our hotel. Please accept our sincere apologies for the issue you encountered with the noise at two in the morning. We are truly sorry that you were inconvenienced by this issue and that your stay was impacted. I have spoken to my team and we are working... More 

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Additional Information about Holiday Inn Express Denver Downtown

Address: 401 17th Street, Denver, CO 80202 (Formerly Comfort Inn Downtown)
Phone Number:
Location: United States > Colorado > Denver > Central Business District , Downtown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Denver Downtown 2.5*
Number of rooms: 231
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Also Known As:
Comfort Inn Downtown Hotel Denver
Comfort Inn Denver
Denver Comfort Inn

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