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Holiday Inn Express Denver Downtown

2.5 of 5
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401 17th Street, Denver, CO 80202 (Formerly Comfort Inn Downtown)
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1 room 1 guest
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Holiday Inn Express Denver Downtown
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450 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alamosa, Colorado
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location, downtown next to restaurants, shopping, and night life. The room was small and crowded. The bathroom was also very small and had a glass frosted door that left little for privacy. The front desk staff was robotic, and stiff but on the other hand helpful. Good valet and convenient parking. Breakfast was ok, expected more from a downtown... More 

Was this review helpful? Yes
BPManager, Front Office Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear Julian A, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies that your recent stay fell short of your expectations. We greatly appreciate the feedback regarding the frosted doors, the robotic staff as well as breakfast. Rest assured that these issues will be looked into. We value your comments and... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

To say this hotel is anything less than 5 stars is ridiculous. Upon check-in, we were offered a complimentary upgrade by Charity to a SUITE due to our extended stay with them. Charity was the nicest lady ever and helped us with everything we needed. She sent a fridge and microwave up to our room as well since the rooms... More 

Was this review helpful? Yes 1
Fribourg, Switzerland
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved our stay at this place! In 1 minute you are in the most popular street (16th). There are parkings very near, but it is cheapier when reserved by the hotel. Our room was big and very clean. We loved the view. Wifi was fast. The breakfast was great, every thing you need. The staff was very kind and... More 

Was this review helpful? Yes 1
BPManager, Front Office Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear kaethi, Thank you so much for joining us at the Holiday Inn Express Denver Downtown. We are so happy to hear that loved your visit! We know how valuable and precious your time is and truly appreciate your willingness to share your insight and experience. We hope to see you soon! Sincerely, Front Office Management More 

Maidstone, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice room layout, tidy and comfortable. On 10th Floor only heard sirens and not traffic which was a bonus. Good choice for breakfast and really helpful staff. Would stay there again but would not go watch the Rockies a second time. They suck.

Was this review helpful? Yes
BPManager, Front Office Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear Neale3D, Thank you so much for your review of the Holiday Inn Express Denver Downtown. I am pleased to hear you enjoyed your stay with us. We look forward in sharing your feedback with our management. The staff will truly appreciate your recognition. We look forward to host your next visit. Sincerely, Front Office Management More 

Rawlins, Wyoming
2 reviews
2 of 5 stars Reviewed 1 week ago

When we first walked into our room, we discovered that it had not been cleaned yet! And this was at 10pm! We were given another room (the exact same type of room) with no apology. The rooms are very very tiny. They say it has been renovated, but you can tell it was cheap construction. The bathroom had so many... More 

Was this review helpful? Yes
BPManager, Front Office Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear Kaylin B, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Front Office Managment More 

Hilton Head, South Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is outstanding. From the moment we arrived the the front desk staff (David in particular- night audit) was friendly welcoming and all around accommodating. He had great inflo on local attractions and the best ways to get around, everything and more of what you could ask for! Sarah ( I believe - front desk agent) was full of... More 

Was this review helpful? Yes
BPManager, Front Office Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear Nicole M, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in. We look forward to share your kind words with Sarah and David as they will truly appreciate the recognition. Sincerely, Front Office Management More 

San Antonio, Texas
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has been newly renovated, but the quality still isn't quite right. The rooms are extremely tiny! I was here on business paired with another person, and it was a tight fit. The beds are extremely firm, the pillows too soft, and my feet hung off the bed both nights during my stay (I'm 5'11) Our air was set... More 

Was this review helpful? Yes
Brandt E, Front Office Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear James G, Thank you for taking a moment to tell about your trip with us. We sincerely hope you consider joining us again in the future. Thank you, Front Office Management More 

Leicestershire, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Within walking distance of 16th street which offers restaurants, Hard Rock Cafe and some shops. Rooms are clean, beds are comfy. Breakfast was basic, but did the job. Across the road from Brown's Palace Hotel which is well worth a visit too.

Was this review helpful? Yes
Brandt E, Front Office Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear Nicola J, We are pleased that you enjoyed the many activities that surround our hotel in the downtown area. Thank you for recognizing our team's efforts to show you a clean and comfortable stay. We sincerely hope we have the opportunity to host you again on your next trip to Denver Thank you, Front Office Management More 

Columbus, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Clean, modern hotel rooms were a little tiny but didn't stay in it for too long. Just one block from 15th st which has hundreds of restaurants. Breakfast was typical of a holiday inn express, Coffee was hot...

Was this review helpful? Yes
Brandt E, Front Office Manager at Holiday Inn Express Denver Downtown, responded to this review

Dear Jared T, Thank you for joining us for your convention. We appreciate that you recognized the convenience of our proximity to the Denver Convention Center. We hope to see you again for next year's convention too. Thank you, Front Office Management More 

Philadelphia, PA
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent our last 2 nights of a 2 week trip through Colorado and New Mexico at this hotel and it was a great way to end it. Although our arrival was a bit rough- the valet parking area was backed up and we had tons of luggage to unload. In our rush to unload one of the suitcases spilled... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Street mall(13)
  • Convention center(5)
  • Room service(4)
  • Free breakfast(3)
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