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Holiday Inn Denver - Cherry Creek

3.0 of 5
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455 South Colorado Blvd., Denver, CO 80246
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Holiday Inn Denver - Cherry Creek
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Ranked #63 of 149 Hotels in Denver
A recent review
5 of 5 stars reviewed 4 days ago
Richard R Warren, Pennsylvania
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331 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Aberdeen, United Kingdom
Top Contributor
255 reviews 255 reviews
70 hotel reviews
144 helpful votes 144 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Firstly as you arrive its not obvious where to park and eventually you realise its underground in whast appears a relic bunker from the cold war, bare concrete and rough.... The lifts to reception are dated, keycard needed to reach the bedroom floors. Decor is shabby, reception was frankly nowhere near the standard of any other IHG hotel I've been... More 

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VTPM, Guest Relations Manager at Holiday Inn Denver - Cherry Creek, responded to this review

We appreciate your comments. Our property although, has been recently renovated and our rooms and public areas are in impeccable condition. We apologize if the décor and safety features were not to your liking, however, we will take your comments into consideration for our next renovation. We appreciate your feedback and thank you for your stay. More 

Bradenton, FL
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I recently stayed here on a business trip. At first glance, the hotel seemed very nice. That is until after my first night's stay, I realized my room had bed bugs(#207). I was moved to a different room to shower, and then had to have the inconvenience of moving hotels because I did not feel comfortable staying here. In addition... More 

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VTPM, Guest Relations Manager at Holiday Inn Denver - Cherry Creek, responded to this review

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith in the Holiday Inn Denver - Cherry Creek... More 

Warren, Pennsylvania
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed a week here from March 15 to March 22nd as our daughter was in Denver Health Clinic. The staff was always most kind to us and did their best to meet all our needs. We especially appreciated the hotel shuttle service so these Pennsylvania country folks did not have to drive to the Clinic every day!! We are... More 

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VTPM, Guest Relations Manager at Holiday Inn Denver - Cherry Creek, responded to this review

Thank you for your comments regarding your recent stay. I am glad to hear the hotel associates were consistently excellent. We will share your comments with the staff. Thank you again for your comments and your business. More 

Virginia
Top Contributor
56 reviews 56 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Overall, the experience was not that bad, but several things detracted from a great experience. Darkness of room score: 6 out of 10. Towels: 5/10. Room furniture: 8.5/10. Gym: facilities get a 7/10, but upkeep gets a 4/10 (no wipes, water warm, AV controls/setup was inferior). Pool was nice but roof was leaking. My room was not available and the... More 

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VPerozo, Guest Relations Manager at Holiday Inn Denver - Cherry Creek, responded to this review

Thank you for your feedback. We appreciate your comments and look forward to improve the areas you mentioned in your review. More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is the best hotel in Denver. The Holiday Inn had very clean rooms, and some of the kindest staff I have experienced at a hotel, and I travel often.The pool and workout facility was beyond expectations. There are free weights in the weight room which is very uncommon.

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jdilley, General Manager at Holiday Inn Denver - Cherry Creek, responded to this review

Thank you very much for your wonderful comments regarding your recent stay with us. I am pleased to hear you enjoyed the clean rooms, pool and fitness center. It is also great to hear that the staff was friendly and kind. The next time you come to the Denver area we hope you stay with us again. Thank you for... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is in the convenient and fun Cherry Hill neighborhood in Denver. The hotel was clean, comfortable, and very nice. The air conditioning was not working, but it was a cool night in Denver so this was not a problem.

Was this review helpful? Yes 1
jdilley, General Manager at Holiday Inn Denver - Cherry Creek, responded to this review

Thank you very much for your comments I am please to hear you enjoyed your stay and the hotel. We appreciate your comments and your business. More 

Bartlesville, Oklahoma, USA
Top Contributor
91 reviews 91 reviews
28 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We like to stop at Cherry Creek Mall as we drive through Denver and thought we would try this hotel. It's close to the mall, but in the middle of March I wouldn't think they would shut down all the air conditioning on the entire floor. It was about 76 in our room all night and they said they would... More 

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jdilley, General Manager at Holiday Inn Denver - Cherry Creek, responded to this review

Thank you for your comments regarding your recent stay. I apologize for the problems you encountered during your recent stay. The shutting down of the chiller was a planned event and everything was scheduled months out in order to replace the old chiller. The weather however did not cooperate with unseasonal warm temperatures.I apologize! More 

Denver, Colorado
1 review
3 of 5 stars Reviewed 4 weeks ago

While the Holiday Inn was a very nice hotel and we enjoyed our one-night stay, the customer service could use some improvement. The front desk agents did not make us feel welcome and did not always seem willing to help us make our stay more enjoyable. The highlight of our trip was by far, the comfortable beds. And the low... More 

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jdilley, General Manager at Holiday Inn Denver - Cherry Creek, responded to this review

Thank you for your comments regarding your recent stay. I apologize for the inconveniences you encountered during your stay. I am very concerned about your comments regarding the front desk agents, we usually get very good reviews on the attentiveness and friendly attitude. I will share your comments with them. Thank you again! More 

Canberra
Top Contributor
60 reviews 60 reviews
35 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 18, 2015

We were part of a tour group. Our room was on one of the higher floors, although the view was rather 'commercial' (across the road from places called 'Fascinations' and 'Shotgun Willie's', which we did not have the pleasure of visiting - see picture...). The room was large, clean and comfortable, although the elevators/lifts apparently had enduring problems (one had... More 

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IHGCare, Guest Relations Manager at Holiday Inn Denver - Cherry Creek, responded to this review

Dear A53, Thank you for leaving a review, highlighting not only the bad but also the good points of your stay. We are delighted to hear you found the rooms clean and comfortable. However, we regret letting you down on some aspects of your stay. The feedback we receive from our valued guests, like you, enables us to target problem... More 

1 review
2 of 5 stars Reviewed January 28, 2015

Location is great! Everything else is not even ok. Our first room was dirty and the upper lock was broke, 2nd room was ok but very small. I knew that going in though. Costumer service is terrible! Got here a day early which was fine they gladly checked me in and took my money. Wanted to leave a day early... More 

Was this review helpful? Yes
jdilley, General Manager at Holiday Inn Denver - Cherry Creek, responded to this review

Thank you for your comments. I apologize for the problems you encountered during your stay. I will share your remarks with the front desk staff to ensure the problems are corrected. More 

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