This hotel is tired. The AC/heat does not work well in the rooms. Bathrooms are tired and in need of updating. Maid service is terrible. They don't clean the rooms well and the rooms I have stayed in are somewhat dirty. At best this is a 2 1/2 star property as I have stayed there several times. The location is...
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Dear csolsen2,
Thank you very much for taking the time to complete a review on our property and for all of the candid feedback you shared about your stay with us. Our entire staff recognizes you have many options to choose from when traveling to the Denver area and we certainly appreciate your patronage of the Red Lion Denver Central....
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Although they've done some renovating in recent years, this is basically a crew airport hotel, except it's not close to DIA. Rooms are okay, but there is nothing special about this place. Lots of shopping nearby, but not really a neighborhood that you'd want to walk around a lot by yourself. It's just not quaint. Fairly good value for your...
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Dear Otis1978,
Thank you for your feedback while staying at the Red Lion Denver Central. We really appreciate your candid feedback from your recent visit. I am glad that you found are hotel to be a good value and that you enjoyed the nearby shopping.
I do apologize that you did not find our location to be not quaint. We...
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We stayed here for 3 days while we were in town for the Bronco's game. The hotel didn't look so hot from the outside but when you walk in it was quite nice. The front desk clerks were very friendly. The rooms weren’t bad. We could tell that it was an older hotel as we walked to our room but...
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Dear Marcella2007,
We really appreciate your feedback from your recent visit to Denver. We take pride in the quality of service that we offer our guests and we are happy to know that you enjoyed our staff.
You can be assured that I will be working directly with Housekeeping and Engineering team to address the cleanliness and condition concerns you...
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We were on a forced stay in Denver because of airline troubles and they put us up at the Red Lion airport hotel. The hotel is a huge hotel about 30 minutes from the airport (they have a shuttle every half hour) that has had some recent renovations. The lobby is well appointed and the front desk staff courteous considering...
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Dear Kaypeg,
Thank you for your nice review of the Red Lion Denver Central. We really appreciate your positive feedback from your recent visit to Denver. I am sorry to hear that your travels were disrupted by the airlines. We are happy to know that you enjoyed the friendly service front desk and convenient shuttle service from DIA.
Thank you...
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Wow I was just looking through and ran into the reviews of this hotel and I am very suprised and happy to see that the manager of this hotel actually takes his time to reply to each individual review! This is definitely an example of an excellent customer service. I've never stayed at this hotel, but I will check it...
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Dear Nadia58759,
Thank you for your visiting our hotel on tripadvisor! I really appreciate your kind words and hope that you will visit us soon.
Sincerely,
Matthew Anderson
303-262-7701
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Friendly staff, pleasant surroundings, but close to train tracks ... very noisy at times even during the night. Free WiFi in room but older style TV with limited stations. Restaurant just off the lobby had a nice breakfast buffet with the usual things including freshly made pancakes. All in all a good value.
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Dear pabloguru,
We really appreciate your candid feedback from your recent visit to Denver. I am glad that you found are hotel comfortable and affordable. We look forward to having you stay with us again in the very near future.
Sincerely,
Matthew Anderson
Hotel Manager
303-262-7701
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Stayed here with family over thanksgiving. The location is confusing to get to and almost everyone missed it the first time. When you walk in the lobby looks really nice and clean and new. The front desk staff was very friendly and helpful. But, when we entered the hotel from the side door to go to our room the place...
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Dear the jungle,
We really appreciate your feedback from your recent visit to Denver. We take pride in the quality of service that we offer our guests and we are happy to know that you enjoyed our service and fresh fruit offerings on our breakfast buffet.
I will be working directly with Housekeeping and Engineering team to address the cleanliness...
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Enjoyed the hotel as a place to rest my head after being out all day. Clean rooms, well situated to major routes and happy with the service. Only downside is the train which honks its horn 2 times or so in the night.
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Dear Mr. Norwich,
We really appreciate your candid feedback from your recent visit to Denver. I am glad that you found are hotel well situated and I will be sure to thank the staff for taking great care of you.
I do apologize that the train noise disturbed your stay. We look forward to having you stay with us again...
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After reading the comments I thought people were just over reacting on how bad this hotel was. . . I was wrong. Since the moment of checking in and the three people working behind the desk seemed to be in a completion of who could ignore me the longest, I knew the customer service was going to be lacking. Once...
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Dear Brian2471,
Thank you for your feedback while staying at the Red Lion Denver Central. I always appreciate hearing from our guests when there are issues so I can look into them. I've spoken to our Front Office Manager personally about the actions of my front desk staff at check in and the follow through on the late check out....
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My biggest issue was the railroad tracks nearby. The night we stayed at least 3 trains passed by. The rooms were clean for the most part, but it is hard to make older rooms look real clean. The staff was very courteous and the beds were comfortable.
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Dear tntbrow,
I appreciate your comments about the Red Lion Denver Central and thank you for taking the time to write such and candid review. I am glad that you found are hotel to be clean and our staff to be courteous. I appreciate your positive comments and always enjoy sharing them with our team. I would also like to...
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