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Century Casino Hotel

200 Bennett Avenue, Cripple Creek, CO 80813
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Century Casino Hotel
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Ranked #3 of 10 Hotels in Cripple Creek
A recent review
5 of 5 stars reviewed 4 weeks ago
LovesMyPurpleHair Pueblo, Colorado
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22 reviews from our community

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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pueblo, Colorado
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband & I went up for the 19th & 20th of March for my birthday. We had the BEST TIME! Brandy who runs customer service & hotel accommodations was the best. What a very nice lady. Used the restaurant in the casino & fantastic service by Sarah W. Hotel rooms have been totally remodeled & they are really cool.... More 

Was this review helpful? Yes 3
Barbara S, Manager at Century Casino Hotel, responded to this review

We are so glad you enjoyed your stay and we hope to see you again soon! More 

Colorado
Top Contributor
77 reviews 77 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 7, 2015

We had room (suite) #221, which is one of the "new" rooms. It beats any of the other hotel rooms that I've stayed in, in Cripple Creek. The room was larger than I expected. It has a small entry way, with a coffee maker and small refrigerator; a sitting area with a love seat and chair, with a wall mounted... More 

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Barbara S, Manager at Century Casino Hotel, responded to this review

We are so glad you enjoyed your stay. Actually Room 220 and 221 are considered regular rooms, not suites. They are our only rooms, besides suites, with a refrigerator and microwave. I am sorry about your water issue. We did, however, realize we had an issue and have repaired the problem. We hope to see you again soon! More 

Nebraska
2 reviews
2 of 5 stars Reviewed February 15, 2015

We stayed in July 2014, it was our first trip Cripple Creek. I picked the Century as the rooms looked nice and the price was right. I found the casino to be nice and we had great free complimentary breakfast each morning in their cafe which was a nice touch. The room we stayed in was pretty aweful. The carpet... More 

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Barbara S, Manager at Century Casino Hotel, responded to this review

I am sorry that you had problems with your room. We are not a large hotel and especially on weekends we may not have any rooms available to move people around as we are usually full. We do make every attempt to make our rooms pleasant to stay in. We are in an old building above a casino and that... More 

Fort Worth, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 2, 2015

Was truly amazed by their standard room. When we checked in, I had reservations on the quality of the room based on the initial inspection of their casino. I was shocked when we opened the door to our room. I have stayed at many different hotels and motels and at this casino, their 'standard' room was better than most suite... More 

Was this review helpful? Yes 2
Barbara S, Manager at Century Casino Hotel, responded to this review

We have worked hard to make our rooms the best in Cripple Creek. I am glad you enjoyed the room, however, I will be addressing our staff regarding the 2 problems you experience. I will make sure those are fixed and on your next visit I hope we can exceed all your expectations and earn five stars. More 

Colorado Springs, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2015

I own a local business and with a successful year, I wanted to treat my staff to an Amazing Christmas. I booked rooms for all my staff and a Christmas Dinner at the Mid-City Gril. Our dinner table was setup and ready by the time we got there and all of us enjoyed a wonderful prime rib dinner. Being in... More 

Was this review helpful? Yes 1
United States
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed January 3, 2015

We decided at the last minute to take a trip up to Cripple Creek. Since it was late in the day and didn't want to drive home in the dark, we looked to see if any rooms were available. I called Century Casino Hotel and they had regular rooms and suites available. We decided to treat ourselves to a suite... More 

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Barbara S, Manager at Century Casino Hotel, responded to this review

First and foremost I would like to apologize for lack of customer service you received on your recent visit. It certainly did not meet our standards that we try to maintain and I will be speaking with staff to correct the problem. I am a little behind in responding to your comment card due to the holidays but rest assured... More 

Denver
Top Contributor
215 reviews 215 reviews
97 hotel reviews
213 helpful votes 213 helpful votes
2 of 5 stars Reviewed November 30, 2014

We reserved a room two months in advance and I should have known there would be problems from that experience and cancelled before arrival. First, we had to reserve a room by telephone and I had to call twice more before I finally received an e-mail confirmation which was titled "Room 221" with a short message "Confirming reservation Nov. 27... More 

Was this review helpful? Yes
Barbara S, Manager at Century Casino Hotel, responded to this review

Dear KURT5280, Thank you for writing a review on our hotel and expressing some of your concerns. We pride ourselves on friendly customer service and I am sorry you feel that your service on this visit was less than expected. Being in a 100% service industry that is open 24/7 hiring and training is always taking place to improve customer... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 1, 2014

My parents and I have stayed in the same room for 4 years straight in May for my mothers birthday and November for their anniversary. The staff is fantastic and the room is fabulous! They always have champagne and balloons for my folks which make them feel special. We started with their 60th anniversary and 80th birthdays. The only complaint... More 

Was this review helpful? Yes 1
Breckenridge
Contributor
18 reviews 18 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 29, 2014

The room was modern and different in it's layout. The shower was glassed in (super cool) and the sink was out in the open. Kind of hard to explain but we enjoyed the differentness (is that a word?) of it. Thankfully, the toilet was enclosed in it's own separate room. The room was completely quiet and comfortable. No casino or... More 

Was this review helpful? Yes 1
Colorado Springs, Colorado
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2014

We received a gift certificate to the Century Casino hotel for our anniversary. Our prior forays into Cripple Creek casino hotels had been less than satisfactory. This time, however, we were EXTREMELY and pleasantly surprised! Our hotel room was brand new and impeccable! It was spacious, modern, beautiful, and WAY more impressive than we would have thought possible! We were... More 

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