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Holiday Inn Clark

4.0 of 5
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Mimosa Drive, Mimosa Leisure Estate | Clark Freeport Zone, Clark Freeport Zone, Angeles City, Luzon 2009, Philippines (Formerly Holiday Inn Resort Clark Field)
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Holiday Inn Clark
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A recent review
3 of 5 stars reviewed 6 days ago
John G Okinawa, Japan
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280 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Okinawa, Japan
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel is close to golf and a few restaurants but, far away from town. The rooms are nice but, the A/C is too cold and hard to regulate. The hotel staff is very attentive but, you can wait along time at the front desk. All the restaurants inside the hotel are good specifically the breakfast. I have stayed here many... More 

Was this review helpful? Yes 1
holidayinnclarkphil, Manager at Holiday Inn Clark, responded to this review

Dear John G, Thank you for your review of your recent stay and your patronage to our Hotel. We are happy to know that you had a nice stay and appreciated the staff attentiveness & food offering especially breakfast. Our apology for the Air Con issue, if you could let me know you room number, so we can have it... More 

Contributor
20 reviews 20 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Untidy rooms. Air conditioning is centralized you can't adjust it. Staff make promises they can't keep - I tried to do early check-In but was told it wasn't possible. So OK, and they promised to prioritize my check-in. Came back 6:20pm, room was still not ready, plus the actual check-in experience took really long. I was in-line 6:20pm, got my... More 

Was this review helpful? Yes
holidayinnclarkphil, Manager at Holiday Inn Clark, responded to this review

Dear PasyaDong, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Senior Contributor
36 reviews 36 reviews
31 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Its a quiet hotel close to the airport in Clark . The room is good and clean . i had an issue with the Ac that was extremely cold and was difficult to be adjusted , i switched off and my room took more than 3 hours to be back to a comfortable temperature. The rest was ok . When... More 

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holidayinnclarkphil, Manager at Holiday Inn Clark, responded to this review

Dear ghetzel, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. If you could provide us your room number so we can check the air condition. We hope you will visit us again. Sincerely, Fatima V Dir. of Finance hirceo@comclark.com More 

Manila, Philippines
Contributor
17 reviews 17 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here for a business trip. Customer service was really bad, people at the front desk were not friendly. They initially put me in a room that was very far from the elevator. Infact it was at the very end of the other hall way. The room I had has the worst view which was the ACU unit of the... More 

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holidayinnclarkphil, Manager at Holiday Inn Clark, responded to this review

Dear Silbayle, Thank you very much for your feedback. Hereby I would like to sincerely apologize to you for the fact that we did not meet your service expectations during your stay with us. Rest assured this will be shared with our staff and to have corrective measures in place. We hope you will still give us the opportunity to... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The clean villa abd friendly staff spells out the difference of Holiday Inn among nearby staycation places. Location is very ideal as it is near good small restaurants, fast food chains, coffee shops and a mall. The ambience is also conducive for early morning jog or walk. Breakfast is good with good veriety of choices to choose from.It is a... More 

Was this review helpful? Yes 1
holidayinnclarkphil, General Manager at Holiday Inn Clark, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again for another home away from home experience. Sincerely, Michael Melzer General Manager More 

Metro Manila, Philippines
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have been staying here for quite a number of years now. Probably starting from early 2000. I'm sitting on my bed now at one of the villas and nothing has changed. Its the same villa 15 or so years ago. Wonderfully maintained but I wished they couldve done something to the mosquitoes inside the room when we came in, but... More 

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holidayinnclarkphil, General Manager at Holiday Inn Clark, responded to this review

Dear TravelingSabungero, Thank you so much for your review of our hotel and your patronage since year 2000. I am pleased to hear you enjoyed again your stay with us. It's something our staff takes great pride in, so we value your feedback. We also appreciate you recommending Holiday Inn Clark as a place to stay in Clark and your comment on... More 

Makati, Rizal, Philippines
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in Holiday Inn Clark earlier this year. It was truly a memorable stay. I love how clean and well-kept their rooms are, the staff are nice and accommodating and it is complete with all the much-needed facilities and amenities for a comfortable stay. The food at their in-house restaurant, Mequeni Restaurant are really good. We got to try... More 

Was this review helpful? Yes
holidayinnclarkphil, General Manager at Holiday Inn Clark, responded to this review

Dear Mervz M, Thank you for such great comments about our hotel. I am glad that you and your family had a great stay at the our property, and yes, we are the only hotel in Clark without casino, thus making us family friendly. It is delight to know that our team has impressed you with our service quality. Thank... More 

Manila, Philippines
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As expected from the Holiday Inn chain, customer service is superb. Hotel is located inside Mimosa and hence, you'll need a car to get to any destination. Several restos available onsite, pool is nice. Food is really good and cheap considering it's a big hotel chain. I will be back if I visit Clark again.

Was this review helpful? Yes
holidayinnclarkphil, General Manager at Holiday Inn Clark, responded to this review

Dear Angelfire901, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. Thank you for choosing us and we are looking forward to seeing you again soon. Sincerely, Michael Melzer More 

Manila, Philippines
Top Contributor
56 reviews 56 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed in Holiday Inn Clark overnight on March 21. Check-in procedure was quick, with warm reception from staff. Check-out was a breeze, less than a minute. Staff didn't even bother asking if I touched the mini bar. That's total trust which can delight a customer. Premium suite was well-appointed, all amenities you'll need; drapes, hard and soft pillows, furniture and... More 

Was this review helpful? Yes
holidayinnclarkphil, General Manager at Holiday Inn Clark, responded to this review

Dear Dinoarevalo, Thank you very much for your comment! We value every feedback given by our wonderful guests as they are the reason we set our high standards for. It is great that you have a memorable experience at Holiday Inn Clark. Again, thank you for your comments and we hope to welcome you back soon. Sincerely, Michael Melzer More 

Canberra, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2015

My wife and I stayed here for 28 nights (Jan/Feb) while visiting family, who live close by in Clark. Check-in was fast. We had a fifth floor 'King Executive Suite', which we found spacious and functional, and the house-keeping service was always prompt, efficient, and friendly (big thanks, Ronald!). We had complimentary wif-fi, which was speedy enough, and complimentary breakfast,... More 

Was this review helpful? Yes 1
holidayinnclarkphil, General Manager at Holiday Inn Clark, responded to this review

Dear Ian B, Thank you for such great comments about our hotel. It is delight to know that our team has impressed you with our service quality and their genuine, caring attitude during your 28 days stay at our property. Your comment about our staff is very encouraging. I will share this with them and to the whole team. Thank... More 

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