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Extended Stay America - Colorado Springs - West

2.0 of 5
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5855 Corporate Drive, Colorado Springs, CO 80919
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Extended Stay America - Colorado Springs - West
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Ranked #63 of 105 Hotels in Colorado Springs
A recent review
4 of 5 stars reviewed 3 days ago
joshbash Miami, Florida
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70 reviews from our community

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    11
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    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Miami, Florida
Top Contributor
331 reviews 331 reviews
69 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was here on a typical Monday night, lots of extended stay type guests, very well located hotel with a great view of Pikes Peak from the parking area. The manager here, Dan Clancy, was super helpful with an issue I encountered, needing a printer. He was willing and able to help in any way he could and with a... More 

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Santa Monica CA
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 12, 2015

The location is great and the staff well trained and considerate. I paid about $50/night plus tax for my 2 week stay. That said, the air conditioner is noisy, the so-called "kitchen" not really, and the room is cleaned only once a week. $10 more per night at competitors gets you more. The place is reasonably clean although not immaculate.... More 

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Manager_11525, General Manager at Extended Stay America - Colorado Springs - West, responded to this review

Thank you for your recent review of your stay. I appreciate your kind comments about our staff, however I apologize that your room was not what you expected. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In regards to our fully equipped kitchens, we do... More 

Elgin, Oklahoma, United States
2 reviews
2 of 5 stars Reviewed February 16, 2015

Checked in got into room and 5 minutes later someone else had been given same room so they walk in .. I call desk and she said no u r in wrong room well my key opened door and that is room on receipt and key holder they gave me.. so I agree to be moved .. I then get... More 

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Manager_11525, General Manager at Extended Stay America - Colorado Springs - West, responded to this review

Thank you for staying with us. I would like to find out more about this issue as it is not normal of our hotel. Please, if you can give me further information about this I would like to look into it and make sure the team can correct this behavior. My e-mail address is csw@extendedstay.com. Thank you. More 

Colorado Springs, Colorado
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 8, 2015

While in the process of buying a house here in Colorado Springs, my husband and I stayed at Extended Stay America for 3 weeks. The upsides: mostly friendly hotel management, low prices, pet friendly (I actually got them to lower the high pet fee just by asking). The downsides: the room starts to feel dirty and stale the longer you... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Colorado Springs - West, responded to this review

Shelby, Thank you for taking the time to comment on your stay with us. I am very pleased to hear that you were happy with most of the team at the hotel. I do wish I would have heard sooner of the problems so that I may have had an opportunity to fix them. I will take them under advisement... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2014

Dan & Hector are courteous, professional and accommodating... I plan on staying here for a few months and look forward to feeling right at home.... It's very comfortable and great for my dog. Love the laundry facilities and the kitchen...

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Colorado Springs - West, responded to this review

Thank you for your business, please let us know if there is anything further you may need. More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 11, 2014

I normally don't post anything positive or negative about a hotel. The exception is for my recent week-long stay at ES Colorado Springs. First - the location is perfect. I was able to drive to get groceries within two miles of ES. The Pro Rodeo Hall of Fame was two blocks away. The view of the Rockies was awesome. Customer... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 5, 2014

Our room was just plane dirty. There was food on the floor, there was hair on our sheets, our towels were stained, one had a pubic hair on it. Our pillows were stained. The bathroom had soap scum on the sink, and the shower was not very well cleaned. You might read this and ask why we stayed there after... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 16, 2014

Horrible customer service..was lied to twice by manager. ..rooms were very diety. The toliet had who knows what on it. The face rags were dirty and the floor was not vaccummed. The room had a horrific smell.When I turned on the heater and it smelled like it was going to catch fire. Did not have the room available that I... More 

Was this review helpful? Yes 2
Asheville
Top Contributor
72 reviews 72 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 12, 2014

Never stayed at an Extended Stay before and with the reviews and only 2 stars was not sure what to expect. The price was right and I stay at hotels my family would never stay because I am cheap. There I said it anything over $70 is to much and I have stayed at some OK places and some that... More 

Was this review helpful? Yes 2
Dade City, Florida
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed September 9, 2014

We were staying in Colorado Springs for the Air Force Academy graduation. Coming from Florida, we were not familiar with the area so we relied upon a list of "available" hotels. I have to agree with the other reviews - the lobby was clean and the front desk staff (when they were present) were cordial. However, the room was not... More 

Was this review helpful? Yes 1
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