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Extended Stay America - Colorado Springs - West

2.0 of 5
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5855 Corporate Drive, Colorado Springs, CO 80919
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Extended Stay America - Colorado Springs - West
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Ranked #66 of 107 Hotels in Colorado Springs
A recent review
3 of 5 stars reviewed 4 weeks ago
Theresa B
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74 Reviews from our TripAdvisor Community

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    12
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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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  • English first
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  • All months
    (74)
  • Mar-May only
    (15)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (11)
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Top Contributor
56 reviews 56 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

For the price (not as expensive as some of the other chains but not cheap either) I was disappointed. I should have taken the name of the hotel more literally. I think it's intended for people who need to stay there for more than a night or two. My first clue was the guests hanging out in lawn chairs near... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We booked this room using Priceline's "Name your own price". I would not recommend doing this. We ended up with one queen bed for the three of us, and they charge $5/night for a roll-a-way bed IF one is available. Other than that, the staff were friendly anytime we requested extra items, but the breakfast left something to be desired.... More 

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Sheridan, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 3, 2015

We stayed here on 5/1/15-5/2/15 & it was HORRIBLE. Their cleaning staff should be fired!! The 1st room we got wasn't even cleaned. It looked like they just made the bed up & folded the towels. When I pulled down the sheets there was hair everywhere along with crumbs, next room no shower curtain, we had to put it up... More 

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Travelers are raving about these Colorado Springs hotels

Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 23, 2015

Second time we have stayed here on business. I love the staff very friendly and helpful. Thank you to the staff for making the two stays excellent, we will be back. A special thanks to front desk clerk Dan, you especially make our stay very enjoyable with that great personality you have.

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Miami, Florida
Top Contributor
359 reviews 359 reviews
70 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed April 15, 2015

I was here on a typical Monday night, lots of extended stay type guests, very well located hotel with a great view of Pikes Peak from the parking area. The manager here, Dan Clancy, was super helpful with an issue I encountered, needing a printer. He was willing and able to help in any way he could and with a... More 

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Santa Monica CA
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 12, 2015

The location is great and the staff well trained and considerate. I paid about $50/night plus tax for my 2 week stay. That said, the air conditioner is noisy, the so-called "kitchen" not really, and the room is cleaned only once a week. $10 more per night at competitors gets you more. The place is reasonably clean although not immaculate.... More 

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Manager_11525, General Manager at Extended Stay America - Colorado Springs - West, responded to this review

Thank you for your recent review of your stay. I appreciate your kind comments about our staff, however I apologize that your room was not what you expected. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In regards to our fully equipped kitchens, we do... More 

Elgin, Oklahoma, United States
2 reviews
2 of 5 stars Reviewed February 16, 2015

Checked in got into room and 5 minutes later someone else had been given same room so they walk in .. I call desk and she said no u r in wrong room well my key opened door and that is room on receipt and key holder they gave me.. so I agree to be moved .. I then get... More 

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Manager_11525, General Manager at Extended Stay America - Colorado Springs - West, responded to this review

Thank you for staying with us. I would like to find out more about this issue as it is not normal of our hotel. Please, if you can give me further information about this I would like to look into it and make sure the team can correct this behavior. My e-mail address is csw@extendedstay.com. Thank you. More 

Colorado Springs, Colorado
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 8, 2015

While in the process of buying a house here in Colorado Springs, my husband and I stayed at Extended Stay America for 3 weeks. The upsides: mostly friendly hotel management, low prices, pet friendly (I actually got them to lower the high pet fee just by asking). The downsides: the room starts to feel dirty and stale the longer you... More 

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Manager_11525, General Manager at Extended Stay America - Colorado Springs - West, responded to this review

Shelby, Thank you for taking the time to comment on your stay with us. I am very pleased to hear that you were happy with most of the team at the hotel. I do wish I would have heard sooner of the problems so that I may have had an opportunity to fix them. I will take them under advisement... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2014

Dan & Hector are courteous, professional and accommodating... I plan on staying here for a few months and look forward to feeling right at home.... It's very comfortable and great for my dog. Love the laundry facilities and the kitchen...

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Colorado Springs - West, responded to this review

Thank you for your business, please let us know if there is anything further you may need. More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 11, 2014

I normally don't post anything positive or negative about a hotel. The exception is for my recent week-long stay at ES Colorado Springs. First - the location is perfect. I was able to drive to get groceries within two miles of ES. The Pro Rodeo Hall of Fame was two blocks away. The view of the Rockies was awesome. Customer... More 

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