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Holiday Inn Express - Air Force Academy

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7110 Commerce Center Drive, Colorado Springs, CO 80919
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1 room 1 guest
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Holiday Inn Express - Air Force Academy
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188 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Lenexa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms were clean and the staff friendly. I did have the longest wait I've ever had to get my room, but, I was an early check-in. The breakfast included biscuits and gravy but without biscuits. The location is great, providing easy access to all the fun things to do. The parking isn't very good, at all. The rooms were... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - Air Force Academy, responded to this review

Dear Karl R, Thank you for writing a review about your stay with us. We are pleased to know that you found our staff to be friendly and our location to be great. However, we would like to apologize for falling short of your expectations regarding our rooms and breakfast selection. It is also regrettable that your check-in experience was... More 

Thunder Bay
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We are here now. When we went to check in last night there was no one at the desk for almost 10 minutes. Apparently she was in the breakfast area having coffee with a friend. She checked us in and then disappeared again as another gentleman was looking for her as we were bringing our luggage in. The breakfast is... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - Air Force Academy, responded to this review

Dear Mommys_Tired, We welcome feedback especially from our valued guests like you. Kindly accept my apologies for the inconvenience you had during check-in. I am sorry that you received an unsatisfactory service from the staff. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations... More 

Severna Park, Maryland
Level Contributor
7 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed here while in town on a family trip. The rooms were very small, one elevator for the entire hotel and the parking was ridiculous. If you're towing a trailer good luck finding a place to park it (they told us to park it across the street in another hotel's lot which was full). Overall the experience was enough to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express - Air Force Academy, responded to this review

Dear LizIsTraveling, Thank you for taking time to post a review of our property. We are sincerely sorry for the issues you had with parking. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We take all reviews... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago

Was thankful to find a room in Colorado Springs as this was the last open hotel in town. (We arrived late and on a weekend). Front desk was very nice and helpful. However, when we got to our room, it was missing the pull out sofa (all they had left was a king suite with pull out sofa, which we... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express - Air Force Academy, responded to this review

Dear Melissa K, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We appreciate your positive feedback on the helpful and nice service received from our front desk. However, we are truly... More 

Aurora, Illinois
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We arrived late and placed in a King suite as an "upgrade". For a quick overnight stay, it was OK. Parking lot was completely full but there is a parking lot next door that they allow overnight parking as it's a business center. Didn't stay for breakfast.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express - Air Force Academy, responded to this review

Dear Mark L, Thank you so much for your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am pleased to note that you were satisfied with your room accommodation and convenience of parking facility. We are highly motivated by your... More 

Omaha, Nebraska
Level Contributor
7 reviews
3 of 5 stars Reviewed 4 weeks ago

Overall, not great but not terrible. The staff was very friendly and the breakfast was ok but the pool was pretty gross, couldn't see the bottom due to the chemicals in the water. Also, the hot tub "worked" but it shot out cold water, nothing hot about it. Rooms were pretty dated and last point was that all the smokers... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express - Air Force Academy, responded to this review

Dear Lukeduke95, We appreciate you taking the time to comment about your recent stay at our hotel. We are glad you found our staff friendly and breakfast to be ok. On the other hand, we are very sorry you did not experience an exemplary hotel stay with regard to the rooms to be dated and cleanliness of the pool. Your... More 

Stillwater, Oklahoma
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 21, 2015

This Holiday Inn Express is in a cluster of other hotels on the east side of I-25. You can’t beat the location as you’re about a mile from the best shopping and eating in CS, all of which are on the west side of I-25 starting at Woodmen and Academy. This hotel managed to accommodate me after disastrous results at... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express - Air Force Academy, responded to this review

Dear Coolihoma, Thank you for writing a review about your recent stay with us. We are pleased to know that our location was convenient for your needs, rooms to be clean and beds comfortable. However, it is regrettable that the issues encountered with the parking facility and issues regarding noise disturbances prevented you from fully enjoying your stay with us.... More 

Las Vegas, Nevada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 6, 2015

I have stayed at this Hotel in the past, a couple of times. I must say this will be the last time I stay there!! Positive Points: People were nice. Negative Points: Breakfast was out of food by 730, and what was left was not worthy of a breakfast..it was "orange water" not juice. No eggs, no toast. Our room... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express - Air Force Academy, responded to this review

Dear kittie12015, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

Manhattan, Kansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 3, 2015

Upon arrival, Ashley made sure to situate our two rooms next to each other. Rooms were clean, well attended by housekeeping and all was the "norm" for our rooms. The pool and hottub were being refurbished and she immediately shared that the Staybridge, behind the HIE was available if we wanted pool use. The lobby needs some updating, but as... More 

Was this review helpful? Yes
Merrillville, Indiana
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed June 30, 2015

I had three rooms for a family wedding. The staff was friendly and helpful, the rooms were as clean and neat. The parking lot, however, was tight and cramped. People in large pickups had trouble finding spaces they could fit into and still open the doors.

Was this review helpful? Yes
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